Hymes & Co Cpas

Had such a horrible experience with them. Everybody who answers calls to doing actual work there is so nasty and unprofessional. Such a shame to have these kind of unethical people working in Bronxville.

We dropped off our tax documents on March 23^rd, asked if everything was okay, didn’t hear back for 8 days. We finally heard back and were told they would look into it. It took another 7 days to hear back the next time. When we did, we again asked if anything was missing and if everything was okay. Again, we heard nothing after that.
A week later I sent an email asking if we were going to have to come in to finish the tax prep or if everything was okay. NO response. I had to call the office and then a day later they called me back. When they did, I spoke to someone named Meredith, not Michael. She said she needed some additional information and said she would call my wife to get it. A day later I emailed her to make sure everything was going well and that we had give her what she needed. I didn’t hear back for an additional day.
When she responded again, she started asking for more stuff. She asked for some rental property information. We gave it to her that day. The next day she asked for another form.
At this point it was Thursday, taxes due Tuesday. My wife asked a simple question, why are we just finding out about this missing stuff now when it was turned in 2+ weeks ago.
Michael Hymes then started responding with incredibly rude comments suggesting that it’s not his job or his firms job to advise clients if they have made mistakes in their submission of the tax forms and that they have no responsibility to confirm that things are properly submitted. (you can see this in the email below). There were several emails back and forth, mostly with Hymes accusing us of not providing information, when in reality the whole time we were diligent, constantly asking if everything was okay and if we had missed anything.
Clearly, Mr Hymes is not sure what an accountant is supposed to do. Here is his last email which was incredibly rude and shows that he cares little to nothing about his clients
— — — - his answer is to me asking for a 2^nd time why it took 2+ weeks to find out we were missing a form, a form which we were not even aware existed — — –
The short answer for you — I don’t know?
Once again, these are your finances, I can’t guess about what you have and don’t have. These are your tax returns and yours alone! Not mine! You give us pieces of a story and expect us to decipher everything that has happened during the year. You are way out of bounds! I have not prepared your tax return previously and yet I should know everything about the two of you? Sending emails and not responding to questions is not the way that I operate. Especially during the busiest time of our filing season. You cannot abdicate responsibility with an email, that is ludicrous.
I am retained to prepare your taxes based upon the information that you submit, not play investigator on what is missing! That is your responsibility, period. While over time you have not responded completely. If my staff had not inquired about the missing 401K distributions, the returns would have been filed incorrectly and you would have received notices from the IRS. Would that be our fault?
Remember that you are signing the returns under a Federal penalty of perjury on their accuracy and completeness. Your understanding of an accountants role is misguided, off base and cannot alleviate your own responsibility in the process.
My open items are based upon the review of the data. Please review your finances from 2013 and make sure that there is nothing further to report on the tax return.
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he mentions that we never responded completely, totally untrue. we never knew something was missing until yesterday. If anyone is really interested in finding out about how sleazy these guys are, I’ll be happy to post the entire email chain when i have more time to prove it all.
Mr Hymes also told us they are available any time of the year for consultation, which is why their filing fee is so high, which is clearly a lie. Do not trust them. They clearly have no interest in making sure your taxes are filed properly.
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