U-Haul Moving & Storage of Riverdale

This place does its job. You can securely store your crap. There are two large elevators and it’s rarely busy if you go before the riffraff awake from their slumber around 11 a.m. I kept my stuff here for about one year, first in a small unit before upgrading to a larger one. Happy with both, despite eyeballing some cockroaches running around, particularly in the warmer months. Speaking of which, the notion of temperature-​controlled units is complete bunk. On more than one occasion I saw the temperature dip near freezing (see attached photo). Supposedly, they’ll turn it up if you bring it to their attention. But that’s kind of their job to know already, no? I’m there to drop off and retrieve my belongings, not to conduct unannounced spot checks on the inside temp. Whatevs. I’m out now and, as stated previously, this facility served its purpose.

For a Millennial living in Manhattan, the fact that I haven’t moved in more than four years is pretty damn impressive. When rent hikes in even my beloved Hudson Heights enclave of Washington Heights became too high, sending me to find a new space to rent in Inwood, I was a little panicked. Far gone are the days I could borrow my dad’s trusy 1993 Buick Century station wagon; the ol’ girl can’t stray too far from home nowadays, so a two hour ride down to the city was not happening. A friend suggested I rent a truck from this U-​Haul specific to get my move done. That was a choice wisely made.
Located just off of Broadway on 230^th, you can’t miss this sprawling location, a self-​storage building towering on top of a large parking lot. Admittedly, getting to the rental place itself was a little confusing. Intuition guided me to the brick building in the parking lot below, attached to the larger self-​storage building, to get my reservation squared away. After all, all of the rental trucks were parking down along side it. Instead, all renters must go to the separate building directly on 230^th, the one that boasts that boxes and shipping supplies can be bought there. Oh well! Up I walked.
Props in specific to Susan, the staff member I got, who was lovely and got me squared away in an extremely efficient manner. (Even if her computer was going slow, much to her chagrin, she was a pro. Haha! I empathized with her.) Like any car rental place, she went through what I would and could be billed for, such as excessive mileage, paying a $ 5.50 per gallon for the gas tank not being brought back to the previous level, et al. I was given an estimate of about $ 64 dollars for the rental, insurance coverage, and estimated miles. It was all standard. I rented a 9′ cargo van to move my bedroom to my new rental, and it went off without a hitch. Upon returning, another great employee, Dave, squared me a away and rung me up. My final bill was closer to $ 45 after my estimated miles were under what I guessed. (Not a bad thing at all!)
Props to them sending you a copy of your contract via e-​mail after the reservation is closed out, too. It gave me a chance to give everything a look over once again, and it’s just good to have for my records. (But of course!)
If you need a U-​Haul truck, I would absolutely recommend coming up to this location. I am an extremely happy customer and, if need be, would come back again.

UPDATE… planned to honor the reservation for a truck in new jersey as that was the only one they had available on the day we needed it… found out our need for use of the truck had to be delayed so called to cancel… only to find out they had canceled it the very day i went to make the reservation… so if i had still needed it and did not call them i would have driven all the way to new jersey to find out the truck they had «reserved» there would not have been available as they had canceled it prior to my call… WHAT A DISASTER@…

We rented a truck yesterday to move from NYC to upstate, stating that we need a 10′ truck to go 90 miles north. We were given the wrong truck that was for in town truck (can only be returned in the same NYC location)…for a company that has locations all over the nation, many many many in between NYC and Dutchess county, why would we want an in town truck???
Upon returning the truck to a U-​haul location upstate (approx. 90 miles north), we were informed that there would be a MINIMUM of double the charge than what was estimated + misc, unsaid fees! We called the original location and corporate — no help what so ever from either.
We’ve taken many steps to figure out how we were given the wrong truck and how this issue could be resolved to no avail.
DO NOT GIVE THEM YOUR MONEY OR TRUST.

Buyer and customer beware…
This place is a scam and they will only give you the run-​around. Extremely unprofessional staff and terrible service.
I wish I had reviews available before I got sucked into this lace.
You’ve been warned.

If you love your stuff, don’t put it here. Changes managers /​staff frequently and though they now have a tiny bit of security and stay open the hours promised on your contract, your belongings will be destroyed. Rats and Mice eat through your boxes, destroy the items you stored there — because they are precious to you. The company takes numerous incident reports and gives you the run around for years while you continue to pay on the unit. RepWest their insurance company offers safestore which is a complete waste of money — they don’t pay out.
there are many nicer cleaner storage facilities nearby, don’t go with Uhaul unless you don’t care about your stuff.

Since I moved previously in 2005, this place has improved a lot. All of the on-​line services were easy to use, and when I arrived they knew I was coming and had my vehicle ready. I could have dropped off overnight, but since I was done right before they close at 8 pm, I did it face-​to-​face. They were very efficient and pleasant to deal with. Just be sure to pay attention to details … pre-​check-​in on-​line, have your license ready, pay attention to the mileage and gas tank. This was NOT one of the stressful parts of my move. Thanks!

I had a great experience here. They took care of me fairly quickly and explained how it all worked. I was in an out after no more than 15 minutes.