Tones Spa

Only reason I can give two stars is because the services were so so. This place needs alot of improvements for it to strive in the service industry. Went for a couples massage which was ok. After getting a basic facial i was escorted outside the room to a chair next to other people mind you Im wearing a robe which was just awful. No privacy or concern for customers at all. Not relaxing in any way, you can hear people outside talking, staff comes in and out of treatment rooms while youre inside. Place needs update and cleaning! Sheets on the massage beds were stained and smelled weird. They offer you water out of a dirty old container. Seems understaffed as well. Receptionist has different roles. Got a hand treatment standing up! Nothing at all compared to other spas. Needs wayy more professionalism.

my boyfriend and i have been here twice for couples massages. our first experience was great. not most extravagant spa ive been to but the massages were good.
we decided to go again this valentines day for another couples massage. i made an appointment over the phone and provided my card information and was told they would call me 24 hours before my appointment to confirm, and at this time i could cancel if necessary, otherwise i would be responsible for paying full price for the service. understandable, but they didnt call –which is fine because i planned on going anyway.
our appointment was at 2:00 pm. we arrived on time. after waiting about 20 minutes we were offered a free manicure to make up for the wait. i agreed and decided it was no big deal. after getting the manicure i sat to let my nails dry at a table next to leftover Wendy’s take-​out food. ew. later, a girl helped us to a paraffin hand treatment, which they thought we had included in our package, but we didnt (we had an appointment for an hour swedish massage). there seemed to be a lot of confusion. anyway so after an *irritating* hour and a half wait, we began our massage at 330. (it wouldve been helpful of the spa had called in advance to let us know they were running behind so we didnt waste our time). our massage begins, my therapist was busy with something else for a few minutes at the start of the hour. what i received was definitely the most bizarre swedish massage i have ever gotten. very bad. very uncomfortable. half way through there was a knock on the door. a woman comes in asking my therapist for a charger. terribly distracting. my boyfriend’s therapist literally coughed in his face more than once. i am not exaggerating. the massages were much less than enjoyable. neither of us could wait for it to end. they offered us water, we both accepted.
when the therapists left the room we discussed that we would NOT be returning here. i wish we had cancelled the services after the first hour of waiting. we will not be spending another penny here. while we were walking out to the front desk area, a woman in the hallway asked us «um, why are you walking past me?» really rude. completely unprofessional. she had nothing substantial to say to us anyway. as we were leaving his therapist asked if we still wanted water .no thanks.
being in the service industry, we couldnt bring ourselves to complain, but i was so pissed after leaving because we were soo looking forward to having a relaxing valentines day. the customer service was below par, and BOTH of the massages were horrendous.

*Update to my March 23, 2014 review*
I saw that the owner, Anna M, responded to my review a year and a half after I posted it (see below) and I was quite taken aback by this spa’s lack of customer service and courtesy. I believe that Tones Spa feels threatened by my honest and accurate review and is thus attempting to discredit me. First of all, I am surprised that you remember the details from our brief encounter over a year ago. I don’t remember exactly what was said, but I do remember a discussion about the online reservation system. This still does not change the fact that I reserved online and received a confirmation email from Tones Spa which I posted in the pictures section. If there were issues with the system, why was it still set up and accepting credit card payment? You should check your records first before making such a bold statement as «you did not receive a email confirmation from Tones Day Spa» when in fact I did and have the email to prove it. I can gladly walk over to your spa on my lunch time to show you or forward the email if you would give me your email address. I am sorry that you feel embarrassed that you were not ready for us when we arrived for our appointment, but the tone in your response is very inappropriate. Do not use exclamation points in your responses to customers. The appropriate thing to do is apologize to your customers and promise to make things better.
Secondly, it seems that you do not frequent spas very often. For your enlightenment, here are the websites to a handful of spas that I’ve personally visited in the past. I go to spas often and I know what quality services are and Tones Spa is certainly not.
1) Visited over 5 years ago — Scarsdale, New York

«The Spa has 21 private treatment rooms including a „duet“ room for massage and body treatments, body scrubs and body wraps for two people to enjoy together; a therapist is assigned to each client. There are separate ladies and gentlemen locker rooms with showers and we provide most body and beauty amenities. Our steam room is complimentary; located in one of our two very comfortable Tranquility lounges. There are health risks posted outside the steam room. Should you have any personal health concerns, please consult your physician prior to your visit.
Different spa treatments require different levels of undress. Please inquire, for your privacy and comfort, which articles of clothing may be left on. Slippers and a robe are provided for your comfort, and convenience.»
2) Visited January 2015 — Bronx, New York

Q: What should I wear during my massage?
A: We provide you with a robe & sandals to wear throughout the Spa per your request. You are welcomed to bring your own sandals to walk around the Spa. During your service, you will be professionally draped at all times. Know your modesty limits. Spa therapists are sensitive to privacy issues-​to wear or not to wear undergarments is your choice.
3) Visited August 2014 — Destin, Florida

Appointments
Please arrive 30 minutes prior to your scheduled appointment time to allow for casual check-​in, changing into spa attire, and time to relax prior to your treatment. We schedule appointments according to our specialists’ availability and specialty. If you are running late, please let us know and we will do our best to accommodate you. Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all clients our treatments are completed as scheduled. Thank you for your consideration and understanding. Suggestions are always welcome.

Tones Day Spa is awesome. I get my eyebrows threaded and tinted biweekly at this spa and I am satisfied with how they look after every appointment. I also have gotten a facial and Swedish massage several times at this location. Each time, I leave refreshed and relaxed. The customer service is good and it is clean. Lastly, the prices are very fair. I recommend this spa 100%.

Tone Day Spa is going on it’s 3^rd yr at this location on Eastchester Rd… The owner is very pleasant, always willing to give helpful advice on your skin needs. I love the Facial lady name Ms. Marielly Pinilla EXCELLENT!!! I look 10 yrs younger… the massage persons lady name Kim is good, but I prefer the men massage therapist Roger & Manny… A lot of improvements in the décor, low lighting, beauty earthly pics on the walls… the good smell of scented oils… Always a special going on… they are always adding0on… like the pedicures with massage chair. The Cavi-​Lip & herbal wraps I’ve tried too… I believe the Cavi-​lipo & herbal wraps one needs to be patience with these, it take time to see results & I didn’t stick long with either… I tend to lead more for the massages… The Spa is very clean, good customer service & after a few visits the staff remembers your name… they will even feed the meter if u ask while you are getting your treatments… I love Tone Day Spa & will always continue to go there for my beauty needs. No place is perfect, you will sometimes have to wait 15 – 20 mins with a schedule appointment. The owner will even go out of her way to text you to ask if you enjoy your facial or massage today. I like that.

I got a massage by manny. He is the best. Very professional i was almost asleep. i love the staff and every one is super friendly…

Worst spa i have ever been to. Awful customer service. My friend and I waited over an hour for a terrible facial. The aesthetician then proceeded to give my friend and I a facial at the same time. Leaving each room on numerous occasions. It doesn’t look like a spa inside at all. Dirty and dusty. I will never go here again and I highly discourage anyone from spending even a cent at this place.

Best spa ever! They have great body sculpting services; Cavi-​Lipo, Herbal Wraps, Parafango! Massages are awesome, aromatherapy melt-​away is my favorite, great massage therapist. Facials leave you glowing!!! The staff and atmosphere is so nice, peaceful and relaxing. I highly recommend this place! Perfect spot to relax and unwind or to skip the extra hard work in the gym and lose it all in hours. I’m currently doing Cavi-​Lipo and I love it!!! I’ve seen a difference within my first session. I’ve had facials and massages done as well. Oh and I can’t forget the manicures and pedicures, they offer so many beautiful colors! Tones Day Spa is such an awesome place!!! I’ll be posting pictures of my Cavi results soon!!!

I have been a customer at tones day spa for a few months now and I honestly love it. they have great specials every month and the service is great. After coming here for a while the staff knows me and aknowledges me with a warm welcome. the Brazilian is painless and the lady that does them is wonderful. after, your treatment you can walk next door and grab a nice latte or even stop by path mark and pick up some groceries or if you decide to drop by Albert Einstein for a check-​up it is conveniently across the street.

Absolutely the worst spa experience I ever had. The owner is a nightmare and the massages (I’ve had a few)…never last the full hour. I was given a 90 minute massage as a gift and the owner refused to honor the amount of time. The place is not clean, the walls are thin and the staff is unprofessional. My husband used to gift me a massage certificate here every so often and I actually requested he stop… because I don’t wNt him giving them anymore money!

Going by the reviews, I really thought I would have this great spa experience. I was in for a surprise. Honestly, maybe it was just me, but I found Tones Spa to be a bit grimy and when I walked in, the lady greeting me was eating her lunch-​and her lunch was the odor that greeted & stayed with me during my time inside the spa. The waiting area was bright, but seemed slightly dusty. The overall first impression wasn’t the rave reviews that the reviews led me to expect. The walls are thin and I could hear the conversation the employees were having in, what I assume was a break room as I waited to be called. The overall ambience lacked a serene/​zen quality I have come to associate with a spa. It felt more like your neighborhood brow threading place that had been «converted» to be a spa. When I went back to get my waxing, I was surprised that the aesthetician didn’t even leave the room for the time it would have taken me to get on the table. If i had been told this is more like the spa you could come to expect in your neighborhood nail or brow salon, I would have been better prepared. I don’t know… the people are friendly and the prices are super low. Just know that there is a reason the prices are so awesome. For a truly zen/​spa experience, I will regretfully have to keep my search going.

They have an amazing woman who does threading! Very cheap ($ 16 for eyebrow and upper lip with tip) and clean place. I would visit again!

If this review was solely for the quality of the massage it would be 5 stars. That was a great massage. Roger is a pro and worked very hard to make me feel better. He listened to what I had asked him to focus on and got all of the knots out of my back neck and head. I took a star off because the place could use some work, it’s not very visually appealing but you have to understand that it’s a small business not a chain. The bathroom and rooms are clean but could be cleaner. It didn’t feel gross.

I’ve had way better (massages & service). We waited at the front desk for a good 20 minutes before being welcomed. They finally handed us forms to complete and escorted us to a room to get undressed and lay down. The bare foot girl (who also doubled as the Receptionist) and a guy walked in and began what were supposed to be massages. THE WORST! I only gave them two stars because the place was clean and next door to Starbucks (where I immediately went after paying). For what you’re charging for massages, you could stand to invest the profits in REAL/​KNOWLEDGEABLE THERAPISTS!

I went there for a deep tissue massage. I heard their masseuses are amazing. Ian did not disappoint! It was the best massage I’ve gotten in a long time. He really got out all my knots and stress! I left there feeling so relieved of stress and completely revived! I have lower back problems (herniated disc and a pinched nerve). He was careful not to harm me, but really worked his magic on my upper back and shoulders (this is where I carry all my stress and knots)! My entire body felt great, including my feet and hands. If you’re feeling stressed and need to get tension and stress knots out then I highly recommend Ian at Tone’s Spa in Eastchester!

Had one lymphatic massage last week and it was amazing. I did have to wait a while because they was backed up that day but they was very friendly and apologetic. Going for my 2^nd massage today :)

I must say being that i have had plenty of massages at different locations never in the bronx and i was pleasantly surprised. The staff were extremely friendly, helpful and knowledgable, its bigger inside than it looks from outside. They offer a lot of services that i didn’t expect. The only thing that NEEDS to be fixed up is the sound proofing of the massage rooms, you could hear people laughing and talking out front which makes it hard to be in that total relaxed state when your receiving a massage. Im so used to that even the workers talking quietly all adds to the ambience of the spa experience. Manny and Yesbel were excellent therapist. I look forward to trying more of their services.