Throggs Neck Walk in Urgent Medical Care, PC

I have been to this Urgent Care facility twice before, and both times, I had a pretty positive experience. However, yesterday was an entire different experience. I woke up with flu like symptoms and my husband took me to the facility. When we walked in, another gentleman was waiting to be seen along with an elderly couple. There was no one at the front desk helping us so we were all unsure of what to do. We sat for a few more minutes and then we began to hear some arguing. The doctor on call was arguing with a fellow stand member. The staff member was telling the doctor how unprofessional he was being fighting in the middle of a clinic. The doctor proceeded to gather his things and leave the office. Completely unprofessional and patient abandonment! My husband was furious got up, had some words for the doctor, and told me told me we were leaving. We then had to go try and find another walk in elsewhere, as I sat in the car with 101 fever. I have never in my life experienced such unprofessional behavior from any doctor and it was unacceptable. I will no longer be going to this walk in.

If i was able to give this NO stars I would. This place is so absolutely disgusting! I normally go to the urgent care by target on Lafayette but because of the long wait figured I’d take a chance at the Tremont location… what a mistake! The place is beyond dirty, run down and the exam rooms look like they haven’t been cleaned or even tidied up since the week before. Not to mention the bright light of a doctor told us to go and pickup meds that require a prescription and never gave us a prescription… How do you allow a place like this to stay open? Its not fair that this is all that people may have for care and this is the subpar doctors they are subjected to. I will NEVER enter this place again… I’d rather sit in a ER waiting room.

Due to an administrative error, the receptionist was unable to get authorization from my insurance company. Instead of letting me know– and allowing me to decide whether to leave or pay for the visit, they made us wait… and wait. It wasn’t until I inquired as to why other patients were being called that we learned about the issue. The office manager agreed to follow up with the insurance company and get back to me. This never happened and I have been dealing with their billing dept, since.
Ultimately, we saw the doctor and all was fine.
However, we are still dealing with a billing dept that doesn’t return emails or calls in a timely fashion.
I would not recommend their office. Too much of a hassle.

Terrible first experience. I couldve put up with the long wait time but not what was to follow. When my mom expressed that she was in pain from the shoddy attempt to have blood taken, the nurse starts showing us quite a bit of attitude, flinging utensils back onto the counter, and proceeds to go complain about us to other staff members with the door practically wide open. I’m no expert but I would say that’s fairly unprofessional and downright rude. She single handedly convinced us why we should never visit this establishment again.

Have been going to Drs. here for years .
Friendly staff and knowledgeable Drs.

Very nice was in and out. The doctor was a little quiet as someone else mentioned but he was thoughtful and understood all my concerns. Everybody who worked there was nice to me, I’m sold… oh, the place has moved, they’re on 3232 east Tremont now…

Urgent care is just that Urgent. You are in and out! no must no fuss!

My first experience at this walk-​in care center was a mixed bag. On a Saturday morning when I was the first patient to arrive, it still took close to an hour before I saw a doctor.
When he arrived, the doctor, although amiable, looked disheveled, never introduced himself and didn’t properly communicate his thoughts after he examined me. Only after I asked some questions did I get that he was going to prescribe me some medication. Good to know, I guess.
On the good side, the facility is modern and clean. There was one particularly helpful and friendly staff member who helped me with a prescription issue. All in all, this is a good place if you need quick medical attention that doesn’t require an appointment.

Very clean and relatively quick– 30 minutes is nothing compared to a 3 hour wait in a overpriced emergency room. They also helped to find me a specialist for a persisting problem. I highly recommend this facility for quick medical needs – friendly staff.

Hey, this place is cool and all, but to see a doctor, OMG, it takes forever!
I would understand if the place is full and there is only one doctor running room to room, but with just 5 patients? Come on!
So I wonder is it a faster process in the morgue?
But when they get you, the do a great job, but turtles are faster.

Very good! Quick service, open even on a Sunday. Glad to have this Urgent Care center nearby.

I went into Throgs Neck Urgent Care earlier this month for a severely sprained ankle. Although I arrived just as they were closing on a Saturday, I had an x-​ray in minutes and was very quickly seen by a doctor (Dr. Singh, I believe). Everyone in the office, start to finish, was polite and friendly. They even made copies of the x-​rays for me to take to a specialist, a few days after the visit. My only complaint is that I needed to be brought into the treatment room in a wheelchair, and the office was very cramped.