The Home Depot

I’ve definitely experienced better Home Depot than here. In this case, we came in to pick up an online order. First of all, the lady on the counter didn’t even find our order, and only was able to figure out what was happening when we bumped into the person who talked to us on the phone.
Second, the stack of items are quite lacking. We needed an accessory but the aisle wasn’t stacked at all, and so we ended up not getting it.
Somehow, I get the idea that people here just don’t care. They work, they move around, but they don’t really care if the customers are satisfied or not, because during the time we were there, we got the impression that people there didn’t really care, and it was a miracle that we got out of that store having the thing we wanted in the first place.
I’d suggest finding a different branch for next time.

Getting help is horrible — no one is ever available or knows where anything is. God forbid you ever need to get keys made, you’ll be standing there forever. On a few occasions, I waited over 30 min and bothered multiple people without anyone coming. If there was a keyme in the bed bath upstairs, I would have just paid more to go to that instead.
Getting paint here is the worst, the lines are long and the workers are slow. If you need paint, prepare to wait 30 – 45 min (longer if there’s a line)
Returns for the most part are ok if you purchase the item in the store. If you purchase it online and can’t find your receipt, you’re out of luck because some items on the website have it written in small print that they’re online only items (therefore can’t be returned without receipt) or they’re just flat out non returnable.
I purchased a washer/​dryer pedestal and didn’t know it was «non returnable» even with the receipt which was a big headache so I ended up selling it on Craigslist for a small loss.

I have shopped at numerous Home Depot locations and this one has to be the absolute worst. My hubby and I went to this location yesterday to pick up something we needed. We asked if they had this item in stock. We were told by two employees that the item was not in stock. For some reason I did not believe what they told me. So my husband and I went to look anyway. Guess what? We found the item that they claimed was not in stock. To add insult to injury, they only had two cashier lanes open despite there being like 40 people waiting to check out. If you like lousy service, clueless and nasty staff. Than please shop here. If you have higher standards shop at another location.

Marjorie is the sweetest best cashier! Home Depot can be overwhelming and by the time you get to the register you may be on your last nerve. Enter, Marjorie, a smiling, kind and patient person. So very much appreciated. Thanks, Marjorie and also a shout out to Miriam who was also very helpful and kind.

If you need to come to this particular location, it’s best to come as early as possible as it tends to get crowded and a little… rough.
The staff here is a bit immature and inexperienced but if you’re self-​reliant and know exactly what you need, this shouldn’t be a problem. For me, I don’t particularly care for this area and would only come if I absolutely had to — no shade… but having a bunch of guys around you yelling TAXI TAXI TAXIIII… is a bit horrifying… LOL. Sometimes, there are customers who blast their music in the parking area — very disturbing but otherwise, get in and get out! LOL

I’m dropping out of Home Depot School!!!
Worst thing I hate most is wasted time and home depot has done that for the last time! I am someone who takes pride in doing things on my own instead of paying some other person who probably would over charge me to do. With that said I’m learning how to repair little things at home, so when I discovered about the DIY (Do It Yourself) workshops I quickly hoped on board. I went 4 times and I’m done! Why?
They are not organized and no worker knows any better they just know how to point to someone else who can’t help. A quick description of my experiences with the 4 workshops:
4÷11÷15 1pm Vertical Gardening
The classes started a half hour late and no organization. Who knows if the class would of even started if I did not make a big stink about it.
4÷12÷15 1pm How to install tiles
This class was awesome, on time and organized.
4÷19÷15 1pm How to install toilets
There was no class. No worker wanted to work that day I may of woke up the guy who was supposed to do the class.
At this point I have wrote a letter to corp. expressing my bad experiences with this store and they have done a great job and in reaching out to me to try and fix this flaw. I have even received a phone call from Miriam the manager of this location adamant on meeting me. She said she’d be there on the weekend, so I agreed to meet her due to the fact that I wanted to do the DIY landscaping workshop on 4÷25÷15.
4÷25÷15 10am Landscaping
I arrived on time to no class. A deep feeling was that I knew that was going to happen due to their horrible customer service track record. Workers already recognize me and know why I’m there. I asked for Miriam by name and she’s not there. You would think the girl would suggest for another manager, but she just looks at me with a dumb look. I asked who’s here then? She said Oscar might be here and did not even suggest if I needed him. I just wanted an education and I knew it wasn’t happening without more time being killed if I made a bigger stink with Oscar. I feel like the girlfriend of the cheating spouse who promises that he will never do it again, than it happens. Overall home depot is a great store, but the workers are a different story. 0 stars!!!

This review is for the paint section only:
Why do I even bother coming here as it is such a waste of time. All I want is 2 cans of paint — not confusion and plain old «you have no idea what you are doing».
Managers, please retrain your staff. Home Depot is all around. If a paint can be mixed at another store with not an issue except which Behr paint brand to use, I don’t understand why it can not be done here (Jason).
Well, I will go back to another Home Depot who knows what they are doing. Thanks for setting me back with painting for one day!

Pretty crowded. Wish there was an actual line layout for the paint department. I can see it getting really chaotic when people with short tempera are around

Worst ever Home Depot store. People who works here are the laziest, uneducated to know the items they are selling, and doesn’t help the customer when we ask for help.

This review is for the paint department. I have now been waiting in line for my paint for an HOUR. There is no organization to the way they’re mixing. They have no idea what colors they’ve already done or what people are waiting for. There are 30 people standing here waiting. The workers are moody and rude. They lost my card and I had to go find it again and that was a half hour ago. They just came back over and asked for my color card again. I said I handed it to you a half hour ago! Do NOT get paint mixed here. Support your local businesses and avoid this place at all costs!

OMG!!! No stars. I called and asked if they had an item that is difficult to find but was told by another store that outside of NYC is my best bet, I thought I should call first. «ALEX» fake name, had me on the phone for over 45mins looking for the item and said plenty were in stock. Went all the way there to find out that NO the item is not there and there is NO Alex in the store!!! WTF?! If managers are reading this — what kind of nonsense is that!!! I HATE HOME DEPOT. Will never go there again!!!

People seem friendly and helpful
Missing stars since two times we had things held at front desk for pickup there were errors or things were missing (which we only discovered when we got home)
If you’re having anything held, I would recommend checking it in store and avoid a hassle

I’m always in this area but I think this was my first time in here, and I’ll try not to come back again. Where is everything? Why was nothing stocked? Why is this Chinese stuff so expensive, and shouldn’t your bathroom have the basics like soap? You’ve just reaffirmed that I should keep shopping online if possible.

This is the worst Home Depot I have ever been to. I own a business by Yankee stadium and we are renovating our store. We have been in and out of Home Depot daily picking up materials.
Yesterday, my manager and I walked there to pick up plywood and a saw. We get there, and there is one saw left on the shelf, so immediately we grab it. Then, we have to take a taxi back to my store (which is literally a block and a half away from Home Depot) and they charge us 30 $. On top of the 300 I just spent on plywood for my store. THEN, we get back to the store and get ready to use the saw, and it’s used!!! It’s missing a blade and there is sawdust all over it. So immediately we call them to see if there is anything that they can do being that it was the last one on the shelf and this nasty nasty woman in customer service says «just return it» and hangs up. Are you f*ing kidding me!!! So after walking there and then taking a 30’dollar cab back, my manager had to walk all the way back again to deal with this issue. He gets there, and look at that! A whole new shelf of saws. THEY WERE TRYING TO GET RID OF THE USED ONE. You’ve got to be kidding me!
Oh that was just day one.
Now TODAY, we go BACK to this horrid place to pick up MORE plywood that we had ordered online, that was poorly listed I must add. We get there and it takes the guy at least 10 minutes to go find it in the back room. When he finally comes out, you won’t believe this! It’s the wrong plywood!!! So now we have to return the plywood and spend another almost 200 $ on the correct one (which they did not have the right amount of). Not to mention they didn’t even apologize for the mistake. The staff here is just very nasty and dumb at that! You would think they would say sorry or at least offer a discount being that we were there for over an hour dealing with their pure stupidity! This is nothing but poor incompetent management and staff. If you don’t know how to run a business, don’t!!!

This place needs to fire everyone and rehire an entire new staff. First off, not one employee acknowledged me when I was clearly looking for help. The tension and bad energy in this store is so thick it could be cut with a knife.
I went to the paint desk and waited around with a crowd of people. The guys in the paint pit were too busy hitting on some girls to even acknowledge me. I asked a guy that wouldn’t stop to talk to me them if they could match a swatch of paint I had. He looked me up and down for about 6 seconds and finally said yeah with an attitude. Waiting for my paint one of the guys was making Instagram videos while other people were waiting in line for service.
The guy in the window/​door section had no idea what fogged window tint was. It’s pretty self explanatory. He didn’t even know that they had window tint. He was also very uninterested in my questions about finding some items I needed. I ran into another employee and asked him if he could help me but he said, No I’m clocking out” as he walked away and didn’t even make eye contact during his answer…
Finally at check out the cashier was clearly high and was scanning each item twice which caused major issues and delays. The other girl at checkout shut her register down with a line of 5 people. No warning and didn’t even notify the line that she was shutting down. Finally a Manager checked me out without saying a word to me after I said hi. She handed me my receipt and said Merry Christmas like a robot.
The only thing this store does well is stock and organize it’s products neatly.
That’s all.

First pay the three dollars for parking. If it wasn’t so conveniently close to manhattan, I might rather go back to my usual Home Depot which has free parking.
Second, get ready to pounce on a service person. Self serve really means self service but we did get an orange apron to point us in the right direction: Phew :) finally!
Third, Some of the product had a really weird grease on it. We were buying some plastic boxes… where is there a lid without grease? I found two!
But I’m so glad their bathroom is clean and nice.

Wretchedly incompetent service. Tried to get a key cut on at least three different occasions, hoping against hope that each new employee would be the one who actually knew how to cut a key. No such luck. I didn’t bother returning any of the non-​working keys as the returns area of the store is like a waiting area in some new circle of hell. You cannot return water jugs to the main registers, but you have to wait in line at the returns as they don’t trust you that you haven’t somehow stolen the empties somehow… it’s crazy. Sometimes, it’s like the employees are incredibly high, other times, like they’re hungover or just don’t care. It is a terrible terrible experience but if you live in the neighborhood, it’s not like there’s a whole lot of choice.

This Home Depot management needs to get it together. They have no carts. They said people steal them so if u want one u have to go walk around the parking garage to see if u find one. Are u kidding me? Don’t all these other places have locking mechanisms on their carts that prevent that? Yes they do! I will NEVER come back here ever. The sales people are ok, but that doesn’t really matter if you can’t buy anything because there aren’t any carts to shop with… I go to HD all the time, usually in Yonkers or New Rochelle, go there instead.

I’m a contractor, I’ve been to countless home depots, and this location is just horrendous. I’ve shopped here 5 times in the last year and on every occasion I’ve found the same complete incompetence. No here one cares about the quality of the job their doing period.
Forget about finding a cart
Forget about finding some who is knowledgeable
Forget about getting assistance or service in a timely fashion.
Don’t even bother calling, you’ll be on hold until they forget about you.
(as i write this I’ve been on hold for over 19 min, and just got transferred to the wrong department)
Corporate needs to come into this store and overhaul the management!

Although the salespeople here are more helpful than your average NYC Home Depot (which doesn’t say that much), the cart situation is such a DISASTER that I have to take off 3 stars. Most of the time you cannot find any sort of cart. Management is aware of this but has chosen to ignore the issue. In addition there is a $ 3.00 parking fee which is annoying.
Update: December 2013. The cart situation has improved. It’s not cart heaven, but at least you have a chance of getting a cart now. I’m raising my review to 3 stars from 1