Teddy Volkswagen

I had a very good experience at Teddy Volkswagen on my second Volkswagen service was amazing I don’t know what all these other people are writing about they even delivered my car to my house love you guys

Do not buy a car from here or attempt to get service. This place is terrible and will have you waiting for hours. Their service department needs more staff because the wait time is ridiculous. This will be the first and last time I purchase a VW. Even Honda has a better system when it comes to servicing cars.

HORRIBLE! Don’t honor online pricing. Apparently $ 5000 over a price I saw online was acceptable. Shady tactics, would pay more somewhere else just to avoid this place. The calls everyday after stating I wasn’t interested numerous times don’t help either. Had to block my number from the harassment. Stay far away!

I bought my car from a private used dealership and brought it to teddy Volkswagen for the air pressure light being on. Teddy Volkswagen helped me with issues from the previous owner with no problem! They were polite, very helpful, and didn’t take too long either! I am definitely coming back here for any other issues on my car.

Teddy vw STAY AWAY They are horrible. The salesman lie. I bought a beetle and the price was $ 6995. I was told that was the final price. No other costs unless I wanted a service contract. I went back the next day to do the paper work and they added $ 1200 to the price. The sales manager Brian is a total A HOLE. He told me it was for advertising and miscellaneous costs. I should’ve walked out. I made the mistake of bringing my daughter. I wanted to surprise her. If i went myself I would’ve told them to stick it up their ass. Then it took them 3 weeks to do some minor repairs that I had pointed out when I took the car for a ride. The service dept is worse. Rude is putting it lightly. Save yourself the aggravation go elsewhere. I went to another dealer for repairs and they honered the service warranty without any problems. They had the car done in 3 days. I’d rather stick needles in my eyes then deal with those idiots. THEY SUCK !!!

Went there today for our so called «APPOINTMENT» to see a car and it was the worst experience EVER.
What’s the point of the APPOINTMENT??? The car — a 2013 Volkswagen jetta sportswagen — was filthy inside and out with USED a coffee cup, candy wrappers etc., After traveling from long island to the Bronx to see it, a 40 minute drive, it wasn’t able to be DRIVEN because it was 2 BLOCKS AWAY IN ANOTHER LOT AND WAY in the back of 3 rows of many, many cars. No one in the dealership could find keys or really cared enough to move the other vehicles. After waiting 20 minutes and having the meter run out in our parked car, we left with a disgusted feeling.
WILL TELL EVERYONE I KNOW THAT THIS DEALERSHIP AND THE EMPLOYERS ARE PATHETIC.
shame on TRUECAR for certifying such an establishment

There is a very good reason why EVERY VW dealer in the tri-​state region has a one week wait for service and Teddy can take you on the spot… they stink!
If you are thinking of bringing your Volkswagen here for service, PLEASE DON’T and move on with your life. Happily knowing that you made the right choice by avoiding this place.
If you are in the waiting room, enduring the sights, smells and overall dread of this place you may be too late! They never seem to be able to fix ANYTHING and usually a repair is just the beginning of a vortex of HELL of «we need to see what else may be wrong» and «that’s not covered in your warrantee».
I will spare you my particular tale of woe, but PLEASE if you care about your mental well being, and even the general maintenance of your VW, wait it out at one of the other dealers in the area, PLEASE!

The average dealership for average priced cars. You get what you pay for. Wait for repair is a bit slower than other dealers too. Overall it’s not good or bad.

Teddy Volswagen. gosh, it was one of my worst experience to deal such a bad dealer. I can’t even give a single star to this dealer, as they are never deserve it.
Please have a look why i was so frustrated with that dealer, And then you will also know that what a bad dealer !!!
I had concluded my deal with those guys after spent my entire day in there show room, when we first reached to there show room they don’t have the vehicle in first place to show us, and after a long waiting time of more than 1 hour finally they showed us the vehicle, and post test drive and vehicle inspection we came to a descision to take this vehiclem so finalize the pricing of that pre-​owned vehicle, all goes well and now i had taken my geico insurance and booked my parking in my place, then after sometime the finance person came to me and told me you will have to pay 15 pc as interest rate, and your loan is being approved from Satander Bank;And by that time those guys already run my credit with various banks without even knowing me that this is going to run with various banks.
And finally I came to a descision not to take the loan from their suggetion and i tried to looked up for my own way. And I gave 500 $ as an booking advance to those guys, And finally when I got the approval from my bank I called them for it, and they said those guy’s already sold that vehicle to somebody else with some more money, then I just stand still. what a dealer is this? they are not even keeping their promises in firstplace, secondly they have no value of other’s timing (spent my whole-​day on their place).
They have no value on the written confirmation as well, those guys gave me a letter also which justifies they took 500 as an advance to the descided amount, but they even don’t care for it.
On my asking of reason behind the sale: Owner said he will get more money than whay they finalize with me, so they sold that to other guy. :(
Some points to note:
1. Sales Person was ok.
2. Sales Manager was horrible, this guy took the money from me to seal the deal.
3. Finace person even dangerious, who may harm your credit as well. Not trust worthy.
I know all those person’s name who dealt with me; but don’t blaming them as per them the instruction directly came from the owner.
so this is my self happened just couple of weeks ago, and take your own descision to deal with such a dealer whose owner forcing to brak the commitment.
I had no option to go with no star or negative. otherwise i would give this dealer negative.

Horrific customer service, the service counter person was unprofessional and lacked courtesy in his manner and approach. I went in for a cam follower and upon returning to my car it was literally millimeters from touching the wall (they parked in the sidewalk) upon further inspection I found a 3 inch scratch on the driver door along with compound residue (someone obviously tried buffing it out). The next morning I went in to have 2 wheel locks removed because I had lost my wheel lock key (19 spline). The same guy from service said its $ 57 plus tax. I expressed I just need 2 wheel locks removed, I’d do it myself in 2 minutes if you’d lend me the key. His reply was «…57 dollars plus tax»
Anywhere else this would be a complimentary or courtesy service (I had all 4 locks removed for free in a conneticut VW dealerships a year ago)… But being the bronx, coupled with incompetent, rude and unprofessional employees, this will definitely be my last visit to teddy vw
STAY AWAY, GO ELSEWHERE!!!

This is by far the worst VW dealership in all of the NY Metro area.
They will try to rip you off with every single thing along the sales process.
They are a Truecar dealership but they wont honor pricing.
They completely ignore you if you arent financing because «we make our money on financing» Why pay cash no one does that according to the manager.
They inflate the MSRP with nonsense add-​ons and wont budge on pricing. It is only when you actually get up and leave that they chase you and try to make things work.
I did not buy my 2013 GTI here and automatically headed to Lash VW and had very good success.
Fast forward 2 years and they finally have a 2015 Golf R in stock. They are the only ones in my area with one so i decide to inquire about it. The usual dealership harassment with 5 calls, 10 emails, and etc. I speak with a rude receptionist who shouldnt be in the car business because she is clueless. What broke the camel’s back is the rude salesperson Doug Lee. He thinks hes knows everything about VW and the car industry but guess what YOU DONT!
He wanted to jack up the MSRP and laughed at me when i told him i refuse to pay the markup. «Such a rare car maybe its not for you»
LOL @ this clown
Linden VW and other dealers are struggling to sell this car for invoice. Where do these morons get their numbers.
They put out fake ads in newspapers and waste everyone’s time.

3 hour wait for an oil change that should take 20mins when I had an appointment. No heads up that they were backed up or would take this long. Horrible customer service.

I would not recommend this place to anyone, if I could give this place no stars I WOULD ! I cannot describe how utterly disgusted I am with this dealership, they are liars, scammers and have no concern for they costumers needs. Do not come here unless you would like to lose money on cars in poor condition (which they fail to mention to their costumers when asked). These people tried to raise my insurance on a car that was in such poor condition I would be spending more money fixing things than the actual price it is worth. They had no concern for how I felt, they walked away from me soooo many times leaving me for 45 – 50 mins at a time. What kind of service is that? I walked out of this place at one point to leave and they chased me down to tell me they could «they could all of a sudden take my offer now». When I got the car I purchased inspected there were even more problems on the car that they did not mention. It was so unsafe to even bring my family into this car with all the problems it had, NOT GOOD ! I am so damn furious I went back to that dealership to get my old car back. I feel cheated and lied to they should be closed down and I have yet to see anything positive about this dealership besides 1 other comment, they pull this with everybody, what a shame. I will report them to the better business bureau. Take your money walk somewhere… I mean RUN somewhere to where your dollar is worth its money on a car.

Be careful — these guys are liars. I called multiple times the day before and even an HOUR before my appointment asking if the car I was interested in was still in stock (only 1 available). They said yes. After making the 45 minute trek over, turns out the car had been delivered to someone else the day before — who knows how much earlier it sold. What a waste of time. Should have listened to the other bad reviews.

Luis Charleswell was very professional, made sure I understood every step of the process, not pushy, and I appreciate the customer service from everyone at the dealership, highly recommended !
— — —
First of all, I did not write that review above. What kind of nonsense is that? I spent all day from 9 – 4 just to buy a damn car. They definitely do not honor the prices online. Yes, Luis Charleswell was great, but what in the world is that review above?!

Ahhh… Teddy Volkswagen. What can I say about Teddy that isn’t worthwhile saying.
Well let me start by telling you that if you want the genuine used car salesperson experience while buying a brand new car, then Teddy is the place for you.
Want to have the service center try to charge you for a free inspection because you say that you’re afraid you possibly might have damaged your suspension in a pothole? Then Teddy is for you!
Want to have the tire you send in to be inspected magically disappear? Then Teddy is for you!
Do you want Teddy to call family members you bring by to check out a new car and then have them called 365 times a week? Well Teddy is for you!!!
In short, if you want to find a «huggable dealer» for Volkswagens (I haven’t had the displeasure of purchasing a Nissan from them just yet #bucketlist) then Teddy is for you!!!1!!!22!!!
Note: by «huggable dealer» they mean «bearhuggable.»

I was the first person in at 7:30am yet after nearly an hour the shuttle service is still not available. It would have been nice if the person I spoke with a couple days ago to make the appointment informed me that the shuttle service does not begin till «after 8am». Ridiculous…
After waiting an hour and a half I was told they do not offer shuttle service after all. Awful customer service — stay away!

Very pleased working with Desiree in Used car sales on a recent Jetta. Prices were much more competitive then other dealers and service through whole sales process was excellent. I would highly recommend Desiree and this desker.

Save yourself the aggravation, if you have the means go to Lush VW or another VW dealership!
Have leased two cars from Teddy, both times we had major problems. First time we had to bring car back for new registration stickers. Second time they put wrong VIN on paperwork and lost one of the keys. Two weeks and 10+ calls later and I still don’t have our second key. They are very disorganized and don’t care about customer after the sale is made. Avoid at all costs.

Worst salesman ever… Little bearded guy with glasses — I am not even sure if he was a salesman but we made an appointment with Jonathan, did not get Jonathan but got this guy and he had an attitude with us once there was a small misunderstanding between two similar cars. We felt a little pressured by him to test drive once he finally showed us the car and seemed to complain about us once we found that the car was not for us, but after we left. We then inquired next door about a salesperson who worked with us previously and they had no clue about her schedule or when she will be available and immediately asked, «why not one of us instead?» Customer service is everything when it comes to a major investment such as a car and these guys do not seem to represent that. We would not recommend anyone to come here.