Teddy Nissan

The representative was very courteous, informative and helpful.
The oil change service was fast. We got there at a little after 8 am and were done by 9 am. Because of their speed, we made it to our doctor’s appointment on time.

About a month ago we came to Teddy Nissan to trade-​in our older model Murano for a new 2015 one. This was not the first time we set our foot at a dealership, so this one was a very enjoyable one, unlike many others. Of everything that we experienced there, the only recommendation for them is to get a better coffee machine and stock half-​n-​half and some sugar-​in-​the-​raw. But, on the other hand, we didn’t come there for coffee. The rest was top class.
Albert (our sales person) was knowledgeable and attentive. He explained our options, did his best to give us the best trade-​in price and then worked very hard on the new car to give us the best price possible.
More over, when we didn’t receive our cash-​back check on-​time, he personally delivered it to us.
Great place, good business and beautiful cars (if I were to write a Murano 2015 review, it would take pages. Overall — amazing car and built like a luxury one inside and out).
I highly recommend that while car-​shopping, you come there for a visit and you won’t be disappointed.

I can honestly say that I was sincerely put down by such negative reviews about this local dealer. If it were not because if a personal reference I would have shopped else where. Being a first time buyer I was extremely nervous but I was greeted by a delightful manager and receptionist when I came in with my family. My referral was to the sale mans Shane and I must say I walked away with the car I wanted. My heart was on a nissan altima but I wanted to stay in a safe zone wit a versa instead. I test drove the vehicle and was comfortable with the price range so decided to go ahead with the purchase. After about 5 minutes, he cane back with some ‘news’ and I was ready To ‘piss myself’ for lack of better words lol. But he actually cane back with great news that i would be able to get the altima with lower mileage and in the same price range. SCORE. :) Shane was so accommodating with the whole experience, very personable and in essence made me a first time car owner. The timing for paper work was decent and expected considering it was a busy day. The only complaint I have and the reason for the 3 start rating was the 2 hour wait I had to get my vehicle after the said it was jus Goin to be washed –_​-​. TOTALLY NOT Shanes fault. But Big up Teddy Nissan ! And Thank You Shane !

DO NOT SHOP HERE! A Bunch of shysty azz CON ARTISTS and THIEVES… Especially for ladies… about 2 weeks ago I went to Teddys Nissan for a simple inspection which I have done in the past with no problem… However this time they tried to ROB me… telling me Id be better off trading my car for a new one… trying to make a sale on a trade in… this guy gives me a 2,500k receipt to fix a ton of things… and tries to have a manager etc… talk me into these repairs or a trade in… WHAT A BULLSHIT ARTIST! Hell no, give me my DAMN KEYS and get my car Quick fast and in a hurry! They refused to give me a copy of that long list of repairs saying we will keep it on file if u should come back… I took my car right up the street to Mohammed who said You have a bad tire that needs to be replaced…$ 400.00 bucks including oil change AND INSPECTION… I drove out of there… and to this day my car is running great… I will NEVER BUY OR DEAL WITH THOSE LYING CROOKS AT TEDDYS Nissan. AGAIN…When I told my coworkers the story all the guys said… EVERYONE KNOWS TEDDYS IS A BIG CROOK… DONT EVER GO THERE…

Steve C, not sure I understand your feedback regarding my post. The comment you left felt more like (a copy and paste paragraph from an old template letter, than a sincere apology for my bad experience.) I feel that my wife and I deserve a one to one meeting with Steve Risso (the owner of Teddy Nissan) so we can have the opportunity to see his expression when we tell him the horrible experience we went through with his team. We wasted a day and 3hrs the next day to return a lease that we now know we over paid for (after speaking to someone at the bank and other dealers.) I can go on and on but I like to conduct business face to face and having a meeting with the owner is far overdue. You see, my wife and I have been in the customer service business for a combined 40yrs + and a key factor that your staff need to learn and is currently lacking of, is long-​term value and partnership of a customer. When a customer walks in, the first thing your team needs to focus on, is to insure a great experience in order to gain a long term partnership with customers, and less focus on how they are going to drain their bank account!!! I understand you’re in the business of making money but customer service and telling the THRUTH from the start and NOT keep the customer waiting for hours is 90% the business you are into. I am also in the business of making money as well but I don’t have to LIE or STEAL just to gain a buck. My ways is to be honest and courteous which networks it’s self. If you are truly sorry for what we went through, actions speaks louder than words and hopefully I can write my next review letting everyone know how my meeting went. If I could give a half of star I would!!!

I instantly empathized with people with a boot on their car since I got booted last week. Can’t even!!! Anyway, I moved the car not knowing the car was booted and the indicator flashes (4×4-i-100% on the front wheels) kinda scary! Which brings me to the Nissan service dept @ Teddy’s.
No appointment needed. First come, first served, but get there early if you have things to do, like going to work. Hrs 730−7pm. Service was pretty efficient, the technician Jonathan kept me informed on everything to when the car was ready. My service was at no cost, since I’m still under warranty. Supposedly, there was nothing wrong with the car. Go figure!!!
If I win the lottery (although, I don’t play) I’m hiring a driver and paying him extra to take care of any maintenance the car needs. Ain’t nobody got time for that!!!
As long as my car is under warranty, I will definitely come back. 3 stars because they couldn’t find my paperwork, the cashier was a bit abrasive and made no eye contact. Friendly customer service goes a long way!!!

just plain and simple stay away from servicing your car at this dealership!!!
save your time and money take it else where that will honor and respect you nas a customer not put you in harms way thru their service department just to make another sale !!!

The vibration was the tires; they balanced the tires. Had to replace pads and rotors. Rack and pinion was cracked, which was found when pads were being inspected. Warranty kicked in at 3mo mark and the dealership serviced the car quick and easy. Like my previous posts: I wish I would have done more digging for information on the car and/​or taken a mechanic with me and/​or pressed the salesman for more information (because they’ll never divulge), but their service center always made me feel better; they handled everything. And I got the warranty which ended up paying for itself with the replacement of that rack and pinion so thanks to financial for encouraging me to get it! Overall, I’d buy from them again, but I would have a list of questions and/​or a mechanic with me.

STAY AWAY — They are a bunch of liars and have poor customer service. I was told they would pay my lease off now all the sudden I owe the difference of the car value of the lease and my pay off. They never explained that I would have to pay this and now it is too late. Also the manager Michael is rude. I do not know how he is a manager with the way he talks to paying customers. The service department also steals your wheel lock keys. Do not ever go here. Take the drive to white plains. They don’t steal.

Cut a deal for a certain price… about to issue them a preappoved bank check and BAM, the price suddenly went up $ 900. I walked out. Stay away from Teddy Nissan.

Please stay away from this place their service department acts so nice to you. I went for a simple oil change and WHAM OHHH you have a lot of things wrong with your vehicle!!! so, I told them I would do it other time and I immediately went to my mechanic and asked him to check the items they said I needed to replace (They put it on my receipt) My mechanic told me there is NOTHING wrong with my vehicle. Thank God there are still honest people in this world. They are nothing but liars and scammers Teddy you should be ashamed to have your name put on this business. Walk no RUN!!! from this place as fast as you can.

Shady sales people, Shady service people Shady all around… Never again working with these thieves… Word to the wise everyone is trying to make a sale but not everyone is trying to rob you with no remorse… Teddy Nissan tho… Never again

WARNING: Don’t go here! Horrible customer service is number one in there itinerary PLUS they are seasoned scammers… to the naked eye you may think they’re trying to work in your best intrest but BEHOLD they are not. They work for their POCKETS.

Stopped by to check out their CPO inventory. Walked through the lot and showroom for a good 30 minutes without any salesmen even asking me if I need help. They had more fun sitting around bsing with each other. Half of their «CPO» cars have or had bumper damage, you can tell by the misaligned head and taillights/​panels. Definitely won’t be coming back to this place again.

I am a U.S. navy Veteran and a NYC employee. I was given a TruValue quote on a 2015 Nissan Altima 2.5. Teddy Nissan called me and told me to come by for a test drive, asked if I had a trade-​in. Which I did. I was told that there was a promotion «Kelly Blue Book Private Sale Value» where I would get the Kelly Blue Book Trade-​in value plus 20% toward the 2015 Altima. When I got there they did not have the car on the lot and tried to low ball my trade in. The Kelly Blue Book Trade-​In Value was $ 4888.00 so with the 20% my offer should have been $ 5,865.60. I was offered $ 1800.00.
This is how Teddy Nissan treats US Veterans!!!

Horrible customer service. Don’t buy a car from Teddy Nissan. I’ll probably take it to another dealership for service.

Went to Teddy’s recently with my boyfriend who was looking into purchasing a certified pre-​owned vehicle. The experience started out ok I guess. My boyfriend stopped in on a weeknite to take a look around & ended up making an appt. to go back on the weekend. When we got there, we were greeted quickly by one of the salesmen who wanted to know if he could help us. My boyfriend told him he had an appt. already with one of the saleswomen. We were led to the reception area & told that they’d have her paged. The salesman asked if we wanted coffee or tea (it was about 10:30AM) & then he showed us to an area where we could sit & wait. So far, so good…
The saleswoman arrived shortly after. She had some info from my boyfriends previous visit but he’d researched a few other models on their website & wanted to check them out as well. He had print-​outs in hand with all the info. Might be a good idea to do this if you have your heart set on buying one their cars! The internet price is less then their sticker prices. (I’m not experienced with dealership car shopping myself so I don’t really know if this is a good thing for bargaining or not)… It turned out that a few cars that my boyfriend was interested in already were in process of being sold. He ended up test driving the only car left from the few he was interested in (oh yeah, had to wait quite some time for them to gas the car up as it was near empty). As soon as we pulled back up to the dealership, the saleswoman asked something like, «are we buying it?» I chimed in that we’ll «discuss it» first. My boyfriend seemed to like the car just fine so he decided to go for it. Then came the sit down to discuss payment & the possible «negotiation»…
I tried reading up a little bit on the best ways to negotiate with these people so I could be a decent ally. I’ve been told by other more experienced dealership car buyers that you always negotiate! So I wasted no time. I was quickly told that the internet price is the lowest, most stripped down price we were going to get. I still continued on… I asked her to try to come down some (before she was off & running for approval). I think I tried to get the price down about $ 500. After she got back, she got to the extended warranty which I also kinda read about a tiny bit & I believe most sites discourage wasting the extra cash on it. But I didn’t research this enough. She mentioned this covers some of the bigger problems that might arise (like a timing belt issue) within a 7 year period. I started to debate a bit with her, especially since we have a top notch, honest mechanic that we already deal with & that chances are, we wouldn’t use the (rip-​off) dealership for anything like that anyhow (ok, I left out the «rip-​off» part) but she just scrunched her face & kept asking me «really»? She asked me if I bought car wouldn’t I wanna protect my investment & I told her I’ve never had any extended warranties on any of my cars so far & so far it’s worked out just fine! I could tell she wasn’t enjoying being challenged… Unfortunately, I didn’t have quite enough ammo to win the debate so my boyfriend just took the extended warranty. Oh well…
After the deal was finalized, she had to accompany us to the bank (even though I had my car). When we got back, my boyfriend had to sign a few more documents & then they told us they would get the car ready to go which wouldn’t be long & just go have a seat. I think it was close to 2 pm. So we waited, & waited & waited! The saleswoman was gone off to work on another customer & after about 1 hr. I decided to go find her to see what the hold-​up was. She said it shouldn’t be much longer so back to the wait. There were several others waiting too & getting very agitated! It took well over 2 hrs plus to get the car. I didn’t understand why we weren’t told to go get a bite as the woman knew I had my car & we were there for many hrs. to begin with. Finally got out about 4:30 pm. I really wasn’t impressed after all was said & done. The main problem was that my boyfriends car was out of commission & he couldn’t put off getting a car or he may have held off.
Words to the wise: Try to shop before you are in a situation in which they got you by the balls & also do your research! Knowledge is power & knowledge might save you a few bucks!
Also, BEWARE of the telemarketers after the fact. My boyfriend has been getting calls from a 914 & 855 area code daily since he got the car. Yesterday I finally answered the 914 #. It was a salesperson from Sirius XM trying to get him to sign up for service after the 3 month trial is over (on the car). I didn’t put 2 & 2 together until he mentioned the car. When it finally made sense explained that he already has a subscription but the guy would not let up! Finally, I told him to please remove the number from the call list & don’t do anything as my boyfriend has his own subscription outside of the what came with the car. Thank you & good-​bye!

I called yesterday to schedule an appointment for today. I repeatedly asked the receptionist for assurance that my vehicle could be attended to today by 3:00 pm & was assured it wouldn’t be a problem. First it took over 20 minutes for my car to even get in to be checked in, then I asked again for the time assurance to which I was told they couldn’t even assure me that my vehicle’s wiper would be repaired today. I repeatedly told them that I need to conduct business at 6 pm tonight in CT & need to have my vehicle in time. To which they just gave me blank stares & lame excuses. One of the brilliant excuses I was given is that reception isn’t aware of how many appointments the mechanics already have. That incompetence isn’t my problem. Needless to say I wasn’t willing to put my baby in their hands. If you can’t handle scheduling how can you handle my car?
On a pleasant note, I immediately called Nissan in New Rochelle & they took my car last minute, repaired my vehicle, oil change, had me finished before noon all with courtesy & professionalism. I’ll be in New Rochelle from now on.

do not come here!
they sell your information!
you will receive calls from telemarketers!
google: 1 (855) 363‑1407
i get calls from marketers 3 – 5 times a day
should never have gone.
bad conducts, bad ethics, bad dealers!

They’re horrible at following up unless it’s of course a sale. My insurance company cancelled my coverage because the dealer failed to fax over the window sticker since October 2014! I called the dealer numerous times and they told me it was done. Last time I buy a vehicle from them.