Rocatone Seafood Restaurant

Their food is good but customer service is terrible! They need to have two people working the window and two lines. People feel because they placed orders over the phone they can just come in and skip the ENTIRE line and walk to the front of the line. The woman at the window said absolutely nothing about this happening. She clearly was overwhelmed with phone calls and the length of the line I am surprised no one came to help her out. I know that they can improve the quality of their business especially if you HIRE someone to help the one person out.

This place is amazing, at least the takeout delivery food is amazing. The steam Snapper Sampler is a must. Very generous portions and just delightful. Definitely if you were thinking about getting a meal from here tonight, do it.

I would like for this restaurant to make authentic jerk chicken. I brought jerk chicken but I got baked chicken with jerk sauce. Tip-​please make chicken on a charcoal grill not in the oven.

Always a hit, never a miss when I visit this restaurant. They have a ton load of delicious dishes to choose from morning, noon and night…
One of the best Jamaican cuisine restaurants in the tri-​state area!!! Stop by today and see what you’ve been missing.

I’ve sampled many Caribbean restaurants in the Bronx and this is definitely amongst my top 3. I frequent this place pretty much every weekend and I’m very familiar with the staff as they are with me. I’ve even hosted a school event and had them cater it. The fried chicken here is AMAZING. Only place around that has comparable fried chicken is Richie Rich Caribbean restaurant… Wouldn’t be surprised if it was the same chef at both places. Their seafood is made to order and always fresh. The curry chicken is also very good and although I’m not a big fan of tomato based brown stew chicken, there’s is also very good. Also, their Chinese menu is legit surprisingly. I’ve had their chicken fried rice numerous times and highly recommend it… Tastes wonderful! Downside is seating is very limited as this is primarily a take out restaurant but the upside is they accept credit cards!

I was very dissappointed with the level of service at Roc a tone. I ordered a few items for my thanksgiving dinner and was outraged when I showed up to pick up my items and discovered the following:
I ordered potato salad — I received freakin mash potato
Ordered a toss salad — no salad was included and when I inquired i was told they only had steamed veggies and I had to wait 10 minutes for it be prepared.
Ordered what I thought was escoviched whole tilapia fish — received fried tilapia fillet. I was livid. Someone who i think was the manage came to «speak» with me. she was useless as she just stared at me like a dear caught in the headlights. Just to clarify this situation. On my initiatal order — the young lady on the told me they had sliced fish and tilapia to made this dish. I as MOST JAMAICANS would assumed the tilapia would be the whole fish and the other option was sliced. This was not explained on the phone. And ofcourse the escoviched sauce was missing… I had to wait another 10 minutes for them to prepare.
I was floored by the level of service and poor attention to details that was showed to my catering order.,.that said i WOULD NEVER EAT HERE AGAIN or recommend to friends.

If your looking for some tasty Jamaican food, look know further. The stew peas, seafood soup, curry shrimp, fried chicken and oxtail is to die for.