Red Robin Gourmet Burgers

I went with a friend for lunch on 6÷9÷2016. We were seated within five minutes. We ordered our drinks and received them in about ten minutes at which time we placed our meal order. Forty five minutes later when my friend was about to look for a manager or waitress the burgers and fries finally showed up lukewarm. Our waitress apologized stating that the delay was due to having a large party going on. Let me add that it was after 2pm and the place was practically empty. Don’t waste your time or money. Don’t go there if you are on a schedule because like previous reviewers have noted the service is very slow.

Please go somewhere else. Came here for dinner, had to track down a server because we were sitting for 15 minutes and no one came. We order, and another hour for our food. Terrible experience.

I was skeptical to come here because of the reviews but since my brother wanted to eat a burger here I had no choice. The gentleman who was our server was very friendly and attentive. The food was good but I’m giving this place 4 stars because of the service. I will come with my family again.

We went to Red Robin’s on 5÷27÷16 to celebrate my daughter’s 15^th bday. It was my first time to the chain but my daughter’s 2^nd time but to a different location. The waitress was awesome & very attentive. The food was good as well. I love the fact that they have the digital kiosk on the table… Very convenient.
Sorry that I don’t remember the waitress’ name, but we will return… KUDOS RED ROBIN

Decent food in major portions. We had a very kind waiter. Staff is out of control however. Not sure if I can convey this story well, but I’ll try.
RR has those touch screens at your table. You can hit a button to «call service» and a light goes on showing that you’d like service. We sat down, and after about 15 minutes of no one coming to us, I turned the call for service light on. About another 10 minutes went by, and then a waitress came over and said, «why is your light on, you gotta turn that off or everyone’s going to come over here and ask you what’s wrong».
Eventually we got a waiter, and we got our food relatively quickly and he gave us some free stuff for our wait. But all in all, the service is bad, and the food is just okay, there’s just a lot of it.

Visited the restaurant the first time. Had their signature Margarita, although it was presented well, the drink was very weak and too much on the sweet side. Their buffalo wings were too soggy and their fries n burger were ok.

One star simply for the staff service. Came for a birthday with a party of 9, and as I know it may be difficult to accommodate a party of this size, the hostess did not know how to properly disburse incoming parties. Waited about an hour and a half while parties of 4−5-and 6 were being seated immediately. I can only assume she had a specific table in mind as it did not occur to her that by grouping the tables she was giving to later parties, could be brought together to seat us. As this is a chain restaurant, the food remains consistent with any other Red Robin.

I guess this is goodbye. Usually I’m the one with separation anxiety but you haven’t made this decision so hard. There was that one incident where you spilled an alcoholic beverage on my friend, that was funny. That other time where my blood orange margarita came out after my meal. To add insult to injury… it was full of ice. The salt goes on the margarita glass, not my wounds. And lest not forget the perpetual waiting. Always. Waiting.
What kept us coming back to this bad relationship of abuse were in fact your delicious delicious burgers. I’ll even herald you as the best burgers of any given chain in the borough (and I like to think of myself as a fast food snob). But I drew the line the last time when the root beer was quoted as $ 5something and turned closer to $ 7 and my burger wasn’t juicy… and my egg wasn’t runny. Why ask «how you want your eggs?» when you won’t deliver? Why? I’ll swallow down this misfortune with my slightly overpriced root beer and my friends’ resolve to not come back.
«This place is only worth one beer. I’d rather leave than get another one.» — Chitha Chea

When here on a Saturday afternoon, and was seated very quickly. The waitress was awesome and food was delayed but she gave explanations to what was happening. Service was great, like I said our waitress was just the sweetest ever. Now the food, my burger was nothing like it was when I ordered it a while ago. Items were missing from two out of three plates. My burger needed more seasoning and only one person enjoyed their meal at my table. For the service I give the restaurant a 5 but for food I give a three. And the drinks were really good also.

Great Burger spot, we always sit @ the bar. Place is always busy. Robbie was our server cool guy & always checking if we are ok. I had Smoke & Pepper Burger taste great comes with bacon & cheese lettuce. I tried the Sourthern Charm burger that was good as well. Sweet potato fries are delicious. Appetizer we had boneless wings with BbQ sauce. Drinks we ordered Spanish sangria that was ok! I had better red Sangria. Mai Tai was good. Besides the sangria everything else was Great!!!
good experience.

My boyfriend and I went to get a bite for dinner at this establishment and all I can say is that service was AWFUL! Our drinks took 10 – 15 minutes to arrive and we had to wait such a long time to get service. We probably went on the wrong date.

Make sure you sit away from mall exit, as the draft can be annoying. I like coming for an indulgent, cheat lunch. My mother and I came on a Sunday at noon. Great time to come!
We ordered the Tavern Special, which comes with two tavern burgers and an appetizer or dessert for $ 15. We ordered two Tavern Double Cheeseburgers, bottomless fries (of course), the pretzel bites though I prefer the onion rings and a monster milk shake (the Oreo!!). We shared the shake and it was perfection!
$ 20 and we were satisfied– that doesn’t include tax & tip.
Shakes and burgers are the best combination! And the onion rings are definitely their better app.

Hostess was a little stiff but accommodated my need for a booth just fine, smiled, etc. No greet tho.
No wait. Clean area. Chill crowd.
Mostly families and young people.
William/​Andrew was my server.
Great service. Smile. Engaging. Quick. Attentive.
Had a vanilla shake. So good. Not as thick as I like but I really liked it.
Clam chowder was good too, also not as thick as I usually like it but I was craving and it met my craving so whatevs.
Clucks and shrimp. Chicken with shrimp (no tail, thank the heavens) and fries with a sauce of your choice.
Fries were unlimited.
Just as I was finishing my chowder my entrée came out.
My food came out quickly and everything was smooth.
Nice experience for me. No rush at all.

We went to Joe’s Crab Shack, was told 15 minutes –said they’d text me when my table was ready.
Place was mostly empty, so I suggested giving us some seats, get us some drinks and see us in 20 minutes?
«Oh no we’re understaffed.»
Dafuq?
So we went downstairs to Red Robin.
‘Yummm?‘
I’ve had better dining experiences on Rikers Island:
Told us 10 minutes, and that’s the last good thing that happened.
We sit down, order some drinks, and they tell us we can order off the pad on the table.
(so what do I need you for?)
I decline, but my friend plays some trivia games on it to pass the time.
They bring the ladies next to us their appetizers and tell them, «The dishwasher is backed up– I’ll be back with some napkins for you, we don’t have plates.»
They didn’t have flatware, either, so I gave them ours– we wouldn’t need it for awhile, right?
José brings us our appetizer– wings –and we get the «Dishwasher is backed up we don’t have any plates I’ll be back with some napkins» line.
Neither came.
I asked the hostess who seated us ‚“Yo, what’s the deal– you guys understaffed or what?“
She says, «We normally don’t serve people in here– I hooked you up.»
Enter our wraps, with «bottomless steak fries». I told him «I don’t need a lot of fries, just make them well done.»
They were as white as a fish’s belly, and just as cold.
«I’ll bring you some new ones.»
He did.
A birthday was being celebrated a couple tables over and the hostess sang, brought out a cupcake and said, «Hey, I’m sorry, we’re all out of candles.»
It seems every order comes with a free side of bottomless excuses.
My friend had had a birthday a couple of days ago, so I figured «hey let’s celebrate!»
I asked the waiter, «Hey, it was his birthday– can I get a cupcake?»
«Oh, no, but you can sign up for our rewards program.»
«No way, José– I’ll buy the cupcake.»
«No, you’ve gotta sign up for our rewards.»
«Dude– you think I’m coming BACK?! How about the check.»
«You can do it on the pad.»
«Nah, buddy– I’m good– I pay in cash and want something in my hand I can read.»
I get the check– $ 1.99 for «entertainment»?
“Oh, your friend was playing trivia on the pad.”
«It never said anything about $ 1.99.»
«Oh? Well it should’ve.»
«No shit– no worries– I’ll put that on Unilocal,too.»
Bill was $ 43.00
I hand him $ 60.
«Do you want change?»
Avoid, avoid, avoid.
Go somewhere in your neighborhood.
This mall is no great shakes, AND you gotta pay for parking?
Plenty of fine dining on Tremont Avenue in Throggs Neck, peeps.

The first time I went here i didn’t receive the service i received last night. The waitress was kind enough to mention everything RR has to offer. The rewards card, the happy hour specials on drinks and the free refills on fries.
The burgers can be cooked to your liking. It really has a great flavor. The lettuce and tomatoes are fresh and the jalapeños adds kick to the burger.
We also had buffalo wings with the bone. That taste amazing. Just enough fire sauce! The fries are really huge and they taste amazing. I think they sprinkled old bay seasoning on it.
The wait wasn’t long at all for a Saturday evening in a mall!

Let’s break this down fast:
Food– ordered the boneless buffalo wings as an app. Came out dry and room temp. No bueno. Went with the royal red robin as a meal (fried egg& bacon. mmm). They only do two temps (medium & well). I was impressed cause my medium did come out perfectly cooked! The burger itself was pretty delish! $ 11 w/​fries (not a big fan of steak fries but it is what it is) not pricey at all. I do think it’s very cool they put a plastic lid on the glass cups for kids in case of spills.
Service– Main reason why this is getting 2 stars. No lie, waited almost 20min until we got water! WTF? The waitress was nice but honestly if you are taking 10yrs for everything I don’t give a rat’s ass how nice you are. Get it together sweety! Someone in my table ordered a 2^nd beer and it came out when he was almost finished w/​his meal. Everything took soooo long. The burger was good but let’s be real, I rather go to shake shake for a burger, not have to worry about a tip for shitty service and room temp food. Granted no shake shake in the Bronx but I won’t be rushing back to Red Robin because it wasn’t that great to deal w/​such slow service.

HORRIBLE SERVICE
our server RACHEL was very INATTENTIVE!!! She walked passed my table for 20 minutes constantly assuring us she’ll be right with us. Did she Come ??? NO!!! We had to call a manager he took our appetizer orders. Mind you she was STILL saying she will be right with us to take our entrée orders She Took another 7 minutes. Ridiculous.
Only reason it got two stars because the manager helped out.
But if she can’t handle a 7 or 8 table section then you need to find someone that knows how to.
I’m a server and I usually Give servers a pass if I see they’re in the weeds but seriously dude if your in the weeds ask for help!

I wish I can give this place a 5 star, seriously. It really lives up to the Red robin taste. The décor is great, the seats are comfortable, the restrooms are clean, the bar is great and the drinks are on point… so exactly why am I giving them 3 stars you might ask? CUSTOMER SERVICE.
Customer service is crucial! And their service sucks. The wait is ridiculously long when at times the restaurant is half empty. I say at times because I have been here more than once and no matter how many times I come back, there is always something wrong or a wait. What keeps me coming back is really the food. The food is really good, like not just the burgers but everything else on the menu.
Good luck!

Tried out the new Red Robin in the Bay Plaza in the Bronx. Now I am no stranger to Red Robin, went to a few down in Florida and liked them. They have not only designer burgers off the charts here but they have salads, sandwiches, sides galore and entrees with full bar.
Just to give you an idea of what they have, we ordered to start pretzel bites with a beer cheese dip that was excellent! Also we ordered the Red’s bold boneless chicken wings with your choice of dip, we chose whiskey River BBQ and they were standard.
I had a tough choice deciding between their huge array of designer, unusual burgers! I decided on the smoke and pepper burger with black pepper bacon and extra sharp cheddar cheese on a smoked ciabatta bun with house made smoke and pepper ketchup was very juicy and flavorful! I would have loved it to be a little spicer but still it was a good, solid burger with a side of garlic herbed fries with a garlic aioli sauce for dipping.
My partner had a garden burger with steak fries that was kind of ordinary, nothing special.
The restaurant was decorated in an eclectic style with pop art pictures covering the ceiling. The only pet peeve was the amount of noise coming from the kitchen with people arguing.
This place is a good casual dining experience with medium pricing.
Ps they made my Mint Mojito just right so I was very content!

I have to give this location less stars now. Only 2 stars because we were seated within 5 minutes of walking in. However, My experience last night was ridiculous. We waited OVER an hour for our food. Seriously, for a burger and some fries?! Absolutely makes no sense. Our server didnt bother to check in with us, give updates, offer beverage refills, NOTHING! So since our waitress was MIA, I asked ANOTHER random server walking by to get the manager for us. The manager comes to our table with excuses about the main cook being arrested earlier so they were short in the kitchen. Blah blah blah!!! To be honest, I dont care and that doesn’t justify the wait AND the poor service.
That’s not it. It gets better (yeah right). On top of the wait, my sister’s burger (specifically ordered well done) came out practically RAW. And the server says, «but it tastes ok right?» Uh hello! She ordered a well done burger. AND the egg on both of our burgers was cooked and NOT sunnyside up, as they should have been. No surprise that we’re totally done with this location. Do better red robin! Not on MY dime. But DO BETTER!