Rafaelina Restaurant Bar

The delivery took about an hour and the price for the lunch special was reasonable. The tostones were fine but the pernil was not appetizing. They threw in a few pieces of just fat and bone so I couldn’t say much about the seasoning. Not ordering again from them.

Ordered food from Grubhub at 3:25. It is now 6:49 and we still have not received it. I called the restaurant around just 5pm to complain and they didn’t even bother to apologize and was just told that my food was on its way. I called just now and was told the delivery person tried to deliver it to the wrong apt and that the order was then cancelled. Nobody called us to inform.
Le deberian de dar verguenza dejar a la gente con hambre esperando por horas y sin darle una llamada.

Tell that useless c*** Rafealina that she can’t cook chicken. Because, she sucks. How do you call yourself a Spanish restaurant if you can’t cook Spanish food? Also tell her that her beans were tasteless. I had to use my imagination to taste them. I don’t know where you get your pork from, but that was the most limp pork chop I’ve ever seen. They’re pork CHOPS not pork CHIPS!
It doesn’t take an hour to reheat some rice, unseasoned beans and premade food. Also if I’m a mile away I shouldn’t be waiting literally almost two hours for some mediocre scraps you decide to call a good portion of food.
Don’t get me started on the delivery man, who parked like a block away and took his sweet damn time, like it was a chore!
I paid 3.00 for a red bull. They forgot it and when we called the place they said they’d be on it. Five hours and one salty (but honest) review later here we are.
Btw your maduros look like cat shit

There should be a «no stars» option for awful restaurants like this one. Never order delivery from this restaurant. Delivery took over two hours and the woman who answered the phone was rude, the delivery driver didn’t have the decency to apologize. The food was cold upon arrival.
Will be contacting management and will be telling my friends and family and everyone else to NOT order from this establishment. I’m normally not one to complain or even write reviews and for these people I wanted to make it known that I have never in my life been so unsatisfied with food and service.
Highly advise against this restaurant. Don’t do delivery if you can’t actually deliver. We could have saved a lot of time by just going to pick it up ourselves. That wouldn’t have been a problem had they simply called and told us.

NEVER AGAIN., 3^rd Time and NEVER AGAIN
I just ordered chicken chunk combo and sprite… got COKE (YUCK), the beans have no flavor and the chicken had all the breading off the skin and they were not cooked fully only thing good was the flan … 24.88 wasted and a 90 min wait for delivery

This is now the worst place ever. I order breakfast from here and got a whole bunch of food that taste as bad as ever. i wanted scramble eggs and home fries, they gave me sunny side up eggs and french fries. When I spoke to the manager, I thought she had gotten everything right, but it turns out after speaking to her, she refused to give me a new order and she said whatever i did not get, that was my fault. Im still trying to figure out how, its my fault when I PAID FOR THE ORDER IN THE FIRST PLACE. Isn’t it her job to over see every item that is actually correct or am Imissing something here. NEVER ORDER FROM THIS AGAIN.

If I could give this place a half star, I would. We ordered on grub hub @7:56pm, our food didn’t arrive until 9:32pm & it was cold. We had to reheat our food in the microwave. Throughout waiting we must’ve called twice or three times — on the last call the woman stared they was 5 minutes away, but they of course we’re not .
So when the food got here, we called back to complain they were cold and the woman basically ignored us and didn’t care. We will never order here again.

I definitely have had worse, the rice was kinda bland like it was sitting there for awhile, the chicken and pork was extra dry, I didn’t even touch the beans. the order I had was delivered, if I had been there in person for a quick lunch I’m sure it would have been better. these days you gotta go in person and look them in the eye like .cmon y’all could do better than that and you can ask how fresh or how long ago was this made. they have a lot of choices on the menu, was just a bit disappointed.

Well, tonight was the very first time I placed an order through Seamless and ordered from this place for delivery at 6:56 pm. At 7:12 pm a lady from the restaurant called me to say they were out of sour sop (guanabana) shake and would I like something else. Since I also ordered passion fruit I asked for 2 of those instead. (on Seamless it did state delivery time was from 40 – 60 minutes) at 7:35 pm I got another call from the same lady stating that they were also out of passion fruit juice. At that point I didn’t want another substitute so I asked would they deduct the cost from my bill and she said they need to contact Seamless to do so since I used my credit card to pay for the order. At 8:35 pm I noticed my order still wasn’t delivered so I called the restaurant. I spoke to the same lady and she said the delivery guy would be at my address in 10 minutes. Ten minutes passed, no delivery. My final call was at 8:53 pm and the same lady answered stating the delivery guy will be at my location in 2 minutes. he showed up at 9:02 pm, 2 hours after I placed my order. My chicken was ice cold and I had to reheat it in the microwave. The lady, when I spoke to her the 4^th time did apologize for the delay and order issues, I will not be ordering again.

I ordered delivery on a Wednesday night and it arrived quickly. It was pouring so I felt horrible but nonetheless, the service was great. The food wasn’t bad but I don’t think I would order again unless I didn’t have an option. I did get 10% off, so yay for that!
Overall, great service but the food was mediocre.

If you like waiting over two hours for food, then this is the place for you! First and last time I will order at this unorganized place of a restaurant. When I first made my order online, I got the email saying it would be from 45 – 60 mins. Ok not what I was expecting but I’ll wait. Then they call 15 minutes later saying they don’t have anymore of the order I placed. WTF?! Then why have it on grubhub for it to be ordered? She couldn’t even respond to that lol. Ok so I make another selection even though I’m a bit irritated at this point. 60 mins go by. An hour and 20 mins go by and I decide to call and she said the delivery driver should be there in 5 mins. I’ve lost my appetite for that restaurant at this point. It’s almost two hours and I call again and the driver still haven’t arrived and I call them again. They said he should be there «soon». I just hanged up the phone while she was still talking. I said you know what, I’m going to get payback on this. The food finally arrives after a long and disastrous two hours only he’s calling and calling and I’m not picking up. The store calls and calls and leaves a message. I said I’m going to make it hurt for them a bit more. I call them and tell them I was busy and wasn’t near my phone and if they can re deliver. They were a bit upset but understandable. They arrive again another 30 – 40 minutes later and like before, I let the phone ring on out on both the driver and the restaurant. They must of been pissed! If only they can imagine how I felt! You waste my time and I will waste yours! They left a couple other voice messages but I didn’t bother to listen and just deleted them. I called grub hub asking if I can get refunded but they said they can only credit me towards a next purchase which was fine. They told me the driver was out there for 25 mins waiting and I just couldn’t hold it in LOL. If you know you’re going to experience a busy day, then hire more staff to cover that. This goes out to all you other delivery guys that want to take your sweet time while others are waiting and starving. Hope that scumbag learned his lesson. Peace.

i placed an order and i never got it! it was a simple breakfast order. It took an hour before i got a call from the delivery guuy who could not find my location. IT IS A HIGH RISE BUILDING THAT TAKES UP HALF OF THE BLOCK!!! i was on the phone with this man for 30 minutes giving him directions. he was clear across town! I called the restaurant and surprise! An answering machine picked up. I left a respectful, but annoyed message and did not even get callback.
i will NEVER order from this place again.

I’ve only ever done take out so I can speak to that experience. We live in a 1 – 2 mile radius of the place. We’ve ordered 3 times from them and every time we did it was an over 2 hour wait. You might ask why we kept ordering from them if it was late, the first time the guy called saying he was lost. Ok. Fine. Second time it was a busy night at the restaurant, which you could hear over the phone. The third and final time nothing was wrong and they were over 2.5 hours late.
The food is alright, I could get better elsewhere. The staff unfortunately does not know how to speak English very well and my Spanish is not fluent enough to leave a good complaint.
Perhaps going to the restaurant is different. Who knows. But after my three experiences I will NEVER go back.

Horrible. Delivery took about 2 hours to get within a 12 block radius. For food that was not even close to great. Will not recommend or order from again.

The food at this place is ok. Not sure about the location. I didn’t see many people dining. Most tables were empty. Is a better option for take out.

I have ordered the beef stew combo for dinner on Seamless web & was very satisfied. Delicious & large portions of food. I will continue to order food from this restaurant which surprisingly arrived promptly on a rainy Saturday. I hope to check out this restaurant in person since the menu has plenty to offer & would love to checkout the cocktail menu too!

On February 14, 2014, I placed a small order from Rafaelina Restaurant. I used my GrubHub account. It was my first time ordering. The food came on time, but I was dismayed to see that the chicken soup was missing. I called and I spoke to Rafealina herself, she was very apologetic. I told her that it was not necessary to send the driver back, as it was such a small amount of money. She assured me that the next time I ordered, I’d have a credit. Life went on and I forgot. Imagine my surprise to receive a phone call from Rafaelina about an hour ago. She told me that it was cold outside and she thought I might like a chicken soup right now. WHAT? I order food all the time and this is a first. Incidentally, I hadn’t even started cooking yet. Immediately, Rafealina sent a large chicken soup to my home. Well… my daughter and I were able to split it and it was DELICIOUS. It was hot, hearty and tasty. The thin sliced toasted garlic bread was such a great accompaniment to the soup. Rafaelina has found a fan in this household. The combination of excellent food and excellent personal customer service is not typical. Thank you, Rafaelina for remembering us on this cold Monday!