Pumkin Paws Pet Service

The company provided a wonderful walker; detailed notes via email of the walks and personal follow up — I highly recommend them!!! -

Pumpkin Paws is wonderful. My husband and I are so grateful to have the service in our area. Leslie and her team have been very attentive and pleasant in every interaction. I trust them 100% to take care of our cat whenever we’re away; it’s a huge burden off of us to have someone reliable to call, even last minute. We used to depend on friends to look in on her, but it’s been much better to use Pumkin Paws. I highly recommend them.

I have been a client of Pumpkin Paws Pet Service since 2012 and my experience with the whole team has been top notch! I am very particular about everything when it comes to my baby girl, Izzy and Pumkin Paws has done everything in their power to make sure she is taken care of no matter what the circumstances. They have seen her through recovery after surgery, conditioned her properly when she needed to lose weight and watched her grow older/​slower over the past 4 yrs. As they have said, every day has been an adventure with Izzy, you never know what you are walking into. They have adjusted to her different habits/​moods with nothing but humor, excitement and curiosity.
Each walker has catered to her needs, whether they filled in once/​twice or walked her 2x daily for the last few years. I think the biggest thing contributing to the success of Pumkin Paws is their thorough screening of employees. Every walker Izzy has encountered has genuinely loved animals to a different degree than the norm and has cared for each pet as if it were their own.
Although, I have never had any problems with the service I feel that if I had a concern I could talk through it with Leslie and we together would come up with a solution. Leslie & Chad are very level headed and they have the patience of saints.
I absolutely, 1000% recommend Pumkin Paws Pet Service to anyone who really cares about their pet getting the most TLC possible! Pumkin Paws walked Izzy when I lived in Riverdale and they continue to walk her now that I am back in NYC. I would like them to walk Izzy forever.

Great service, lovely dogwalkers. Owner bends over backwards to make it all work. It’s been a year and a half of twice daily walks and I’m still pleased.

Leslie has always been very accommodating and Chad is wonderful as well! One time I completely forgot to enter a visit onto the calendar, needless to say, Chad went rushing over to walk our dog, feed him, etc. This is a small business with big business service. I love Pumpkin Paws and always rely on them when going away and looking for someone loving and caring to watch over our dog. Thank you!

I reviewed this business over three years ago and gave it 5 stars. Three years later I want to recommend them because they have been consistent and even more improved in providing loving care. Not all businesses maintain their standards but Pumkin Paws certainly does.
HMK
Riverdale, Bronx

I cannot say enough good things about the service and staff at Pumkin Paws. Leslie made me feel so welcome to the neighborhood and instilled tremendous confidence in me that my sweet girl, Teddy, would be taken care of on her walks. Mary has been wonderful walking Teddy and teddy LOVES Mary. Moving can be stressful enough and having peace of mind that your beloved pets transition can be a smooth one. I HIGHLY recommend Pumkin Paws.

This was our first time hiring a pet sitter service (cat). We had Leslie the first time; Sandra-​the second. Both were very nice women, our cat seemed to like them a lot. I had issue with the communication and billing — first time around our cat got fed extra food almost every day although I specifically mentioned (in person as well as in my email) that extra food should be given only if her automatic feeder isn’t working for some reason.
The the PetCheck Technology they use… It’s supposed to track when the pet sitter gets to ur place and then leaves, among other things (the scan code is placed in ur house). So, in our case, the scans were earlier/​later of the arrival/​departure, so obviously wasnt left in the house… i didn’t really see the point (we also got security cameras with the Manything app in our place, so .).
Second time we hired them we had Sandra-​she was great and followed all instructions I gave her. I was sent incorrect billing though! Leslie fixed it after emailing several times. Btw, for a holiday weekend the charge is regular day charge+$ 7 for weekend+10 for holiday, so in our case ended up $ 30+ for a 5−10min visit (i guess that’s normal). Speaking of length of the visits, cat visits are shorter than normal visits cause many cats apparently don’t like much attention. That’s reasonable but not sure they should be charging the same amount as for the 20min visits.
Besides that, Pumkin Paws are pretty good.

Leslie is very prompt, professional and does her best to get to know you and your pet. She connected us with a host family for walking and boarding our dog this past week and they were wonderful as well. They sent us updates, pictures and were very accommodating-​they even picked up and dropped off our dog and all of his belongings at our place at the beginning and end of the weekend that they boarded him at their house. Leslie also contacted us during the week to find out how things were going with the host family. I would definitely recommend Pumkin Paws to anyone looking for walking or boarding services for their pets.

Leslie is amazing with our cat Baby. She is very contentious and even sends pictures while we are away. We know we never have to worry when we are away because Baby is well cared for and gets lots of affection.

I would give more stars if I could. Leslie and Pumkin Paws have been so great to work with. They are completely reliable, flexible, and very accommodating. When I leave Lucy, I don’t have to worry because I know she is getting the best possible care. I don’t know what I would do without them!

Lucas was our first dog while living in an apartment; we knew we couldn’t leave him home all day but didn’t know who we could trust to walk him. We found Pumpkin Paws Pet Service and they are the best we could ask for! Lucas loves his time with Leslie, and we know that he is being well taken care of. The daily e-​mail updates are great and keep us up-​to-​date with his activities and progress. We have been using Pumpkin Paws for almost a year, and we don’t know what we would do without them.
Highly recommended to all!