Personal Touch Auto Body

If I could give you zero stars I would. I don’t know how many years it’s been since I first set foot in your shop. What I do know is, you’ve been in my inbox ever since. Mike T get a life. Stop with the threats and harassment. You ain’t no gangster. Trust me I know. Please don’t make me pull up. Bum A$$ body shop… All this dude good reviews must be fake, dude you suuuuuuck! HANG IT UP! Pony tails are for girls, you ain’t no Steven Segal. You an old man, how you gon last a round wit me. I’ll put u through the ringer and give the business to anyone else who wanna try n save that A$$. Nigaas will do you dirty plain and simple. Them threats gon put you outta work. Just KEEPIN IT REAL!

umm… they’re friendly, which is great… but the service took way too long. i wanted to have a local place replace my windshield instead of safelight but they kept my car for 3 days… because they needed to order the windshield even though i had made the appointment days before… when safelight could’ve done it in one. meh

BAD BUSINESS PRACTICE ALTOGETHER!!!
I needed my drivers side mirror replaced. I attempted to do it myself, but was unable to get my door panel off to connect it. I had put the mirror put back in place. I took it to this shop and explained what I did, and the lady took my car into the shop, I waited across the street at the coffee place. They were done in 30 min and fixed it for me at a decent price.
When I got the car back and went home, I opened the door from the inside and I noticed the inner door handle was sticking out of the panel and not laying flat to the door. When I brought it back soon after, the receptionist got the guy out to try and fix it, but had told me that they are not liable because I had told her I tried to fix it before hand. The worker came out with a nasty attitude and already on defense. I told the lady about it she defended him and said thats the way he is. (FYI: I would never have someone working for me with an attitude towards customers. Bad business practice.)
Now if I brought the car in while my door handle was against the door panel, I expected to get it back that way. I had not taken the door off myself otherwise I would not have went here at all. The woman handling the issue was nice, and had admitted that when I gave her the car to drive it in, there were no known damages to my inner door handle, but she said that they cant do nothing because the owner said so. When I asked to speak to the owner, she said she already spoke to him and he refuses to do anything and will not even talk to us because he was busy and it was towards the end of the day. I saw the owner through a glass window sitting down on his computer ignoring us. For him not to hear our side of the story and refuse to look at any video surveillance of the person who worked on my car, makes him a horrible business owner.
Im not a person who would break something and blame someone else. If anything was broken before hand, i would buy the part online and bring it to a shop to install it. Thats just what I did for my driver side mirror. My family owns businesses and I have respect for good business practice. I understand people make mistakes and I handled this in a profession manner, but I don’t understand why they couldn’t fix a simple screw up on their part.

I have never been treated with so much care, all of the insurance paper work taking cared of all of my needs addressed and at the end my car was restored to its old self. This place is professional caring and above all detailed and attentive to all my needs.

I heard a lot of good things about this place and I was truly excited to meet Mike after all the good things I heard about his work from family and friends. I’ve been looking into fixing my Nova after years of back breaking work, studying and saving.
However, when I went in for an estimate, the guy was such an ass, that I was in total shock. He was very rude and treated me and my car like if (he was paying me for my business) Little did he know I had a check for 5gs in my pocket to start work on my car. He obliviously didn’t need my money, because whatever he was doing on his computer was way more important to him than my business.
I’m sure his reputation of quality, speed are good to «Eco-​Friendly Brokers» and individuals with deductibles «he can eat» but his excellent customer service is not extended to Average Joe’s like myself. Very disappointed, but… In good Faith, I will pray for brother Mike.