Middletown Animal Clinic

We have been taking our dogs to Dr. Earle for almost 15 years. He is caring, takes his time, knows how to explain issues in layman’s terms and is just generally a wonderful vet. He held our hand throughout the cancer and successive loss of our beloved dog 2 years ago. I cannot say enough good things about him. The ladies in the front are amazing, especially Regina and Nancy. Nancy wept openly with us when we lost our first. The ladies are very professional and have never been rude to us or anyone in our presence. The office is professional, clean and efficient. Thanks for the wonderful care in the past and in the years to come.

don’t take your pet to Middletown!

They are no good at their job. Their follow up is terrible. The whole office is miserable to be working there. They have zero compassion. They are very good at charging you, I will commend them on making money off of you.

had a next-​day appointment available. I arrived half hour early and they saw me right away. in and out, answered all my questions and improved the puppy’s health straight away!

I brought my 10 year old rabbit here twice, and we will NOT be returning.
I live 2 blocks away and was so happy to find a vet that saw rabbits so close by. Scheduling appts was pretty simple and the wait time was never long.
The women at the front aren’t very friendly or welcoming. They don’t seem very enthused to be working every time i’ve been there.
I saw both doctors who see exotics, I cant remember their names but one is male and the other female.
The first time I saw the man, and he was friendly and sweet with my rabbit. He listened to all of my concerns and answered my questions. I felt the appointment was rushed though.
The second time I saw the woman, and I was very unhappy with this visit.
First off, the assistant did NOT know how to properly hold a rabbit. The doctor was teaching her during the appointment. It is very dangerous for rabbits to not be properly restrained, and there were 2 occasions during the appointment where Baby kicked so hard I was genuinely terrified for her safety. When I expressed my concern, the doctor told me «to relax» with a nasty attitude. She also cut my rabbits nails with a human nail clipper… why dont they have cat or dog nail clippers?!
The doctor gave me general answers to my questions and kept giving me attitude. She continued to blame all of her ailments to old age, which may be true to an extent, but she was not saying this with much empathy and I felt she was trying to get me to shut up. I love my rabbit dearly and was just trying to make sure there was nothing I was doing to contribute to her issues and if I could do anything to soothe her.
She continued to remind me that Baby has «passed her expiration date», which was not comforting at all. She also told me that they don’t do bloodwork for rabbits, when it is essential to their overall health and all of the other exotic vets I have contacted ALWAYS recommend bloodwork.
After the 2^nd time my rabbit freaked out, I got very angry and upset and the doctor just WALKED out of the room. She said «We’ll see you in the front» and never came out. No goodbye… no medicine or advice on what to do about an infected nipple she had diagnosed my rabbit with.
While it may be cheap, I would never skimp on the quality of my rabbits care. My rabbit was very stressed for hours after the appointment and while they frightened very easily, she was not handled properly and she could have injured herself.
They say they see tons of rabbits but I honestly dont believe it. Spend your money on an actual rabbit specialist that won’t disrespect you and your concerns.

I had a very sick dog recently who was vomiting and going diarrhea. I had already had a good experience with them when said dog had teeth extracted, so I rang for any available appointments. After hearing my concerns they booked us for later that evening. When I called back five minutes later because I had questions on how to continue to care for him until his appointment, they were able to squeeze him in for me during, what sounded like, the vet’s lunch time. I was really grateful and as my dog started to recover fairly quickly, no further lab work outside of the exam was actually necessary

I live less than a two minute walk from the Middletown Vet Clinic, and called them for the very first time seeking an emergency appointment for my dog who was vomiting, urinating blood and lethargic. I am in between finding a new Vet for my dog and figured what quicker way to get my dog seen (asap) than to call the vet right up the street. I called, and the lady on the phone quickly interrupted me, saying very un-​empathetically «we are all booked up for the day». I asked her about other vets that are close by who could help my dog, and she shot back «try in RiverDale, but I don’t have a number». C’MON, lady! When pet owners call your veterinary clinic with an EMERGENCY, the administrative staff (if they can’t accommodate you with an appointment) should at LEAST be able to give you referral numbers to other vets! Every other Vet I’ve ever called in a panic always has a 24 hour emergency vet handy if they can’t squeeze you in. So, after this first (and last!) encounter on the phone, I am not going to patron this Vet in the future.
But guess what, I’ll do you one better. If you Unilocalers are ever in need of a 24-​hour emergency vet for your pet, and live in the Schuylerville area of the Bronx, there’s one 14 miles away in Yonkers. The front desk should undergo some sensitivity training and treat every urgent animal emergency call seriously.
So here is the info:
Animal Specialty Center, 914−457−4000
9 Odell Plaza
Yonkers, NY 10 701
Ps: I think my pooch is going to be okay, he is antibiotics now and slowly peeing yellow urine streams again.

I stopped bringing my dog here because of Dr. Earle & because they are a bit pricey. Any dog will naturally freak out at the vet but he tried to prescribe «tranquilizer pills» for my dog because he couldn’t «calm him down». You’re telling me you’re a licensed veterinarian & you don’t know how to calm a 22lbs pug/​terrier? I’m a vet tech myself & clearly it’s not a difficult task.
After I told Dr. Earle I’m not interested in the pills, he STILL had it added to my bill & ran my card on file! It took me weeks to get my money back! On top of that I never GOT the pills & they were $ 100! My first visit was with a female veterinarian & it was the most amazing experience ever but I haven’t seen her since.

I’ve been bringing my dog here for the past 10 years. I love the care and the treatments from both Dr. Bates and Dr. Earle. The staff is great too. You could tell that they genuinely care and they too have pets, so they have so much compassion for all the pets that get treated there. I had to put my dog of 18 years to sleep and I tell you, everyone in the office was so understanding and compassionate. Dr. Bates explained the whole procedure and it went very smooth and peaceful… I was a mess, but they made it so bearable for me… I trust with animal clinic with all my heart…

I really can’t understand any negative reviews of Middletown. We have had 8 pets that have gone here and been treated by Dr Bates in the past 4 years and even though 3 of them eventually passed, we would never think to go anywhere else. I completely understand why people are extremely emotional when they lose a pet, especially having to put them to sleep, but that should not reflect poorly on Dr Bates or Dr Earle. No vet or doctor for that matter can sit and cry with you… they are professionals who see this every day. Please don’t feel they are being rude or uncaring… they have their own pets and truly understand.
Thank you Middletown for everything you do for our current 6 pets and the 3 that have passed.

These guys have always been really great. We never have a hard time getting an appointment, and there is rarely much of a wait when we arrive for it. The staff is quite friendly and you can tell the vets here love your animals as much as you do.
It’s a bit pricey, but it’s worth it after having some AWFUL experiences with a few other vets in the area. My only complaint is that they will try to tack on a few extra tests and stuff that you might not have asked for, so be careful to be clear about exactly what you want done and/​or not done.
**April Underdog Challenge Review 11**

I’m not exactly sure why the bad reviews because I had a great experience with Dr. Earle and her staff.
My dog has bad allergies and I had to take her to get meds for it. Dr. Earle was extremely professional and explained the allergy was not just an allergy, but a fungus, something my previous vet, which was horrible, was unable to tell me.
She is a bit on the expensive side, but she was great with my dog, explained thoroughly everything I needed to know and at the end of the day, like anywhere else, you pay for what you get.
I had nothing but a great experience with her and my dog thanks her too.

I brought my beloved cat, roommate of over 10 years, here to be put down. Since i had my son, she’d become increasingly disruptive, to the point of attacking people (the baby included) and urinating wherever was convenient. I tried many corrective measures, to no avail.
I was heartbroken to have to do this, but no one i knew could take in a cat, and several people told me that i’d have no luck doing a stranger adoption if i was honest about her behavior. I decided it was best to own up to my responsibilities to her and take her in myself, instead of dumping her at a shelter to live in misery for a few days and then be put down by strangers.
When we arrived at Middletown, we were greeted by a friendly front desk clerk who rather respectfully handled the paperwork necessary for the euthenasia.
This was a stark contrast to the vet herself, who, when apprised of the situation, said, «We don’t normally do that for behavior problems,» in a rather condescending tone, adding, «But i guess we can this time, since there’s a baby involved.»
Once i burst into tears at this behavior, she toned it down a little. But still, i’ll never willingly set foot in this vet’s office again, nor ever refer anyone here. Taking a loved pet in to be put down is an extremely painful thing, and being treated dismissively by a vet (who apparently assumed i was overreacting to minor behavioral issues that i’d taken no efforts to correct) is inexplicable and cruel.

Changing my opinion now that I did have an experience with one of my cats being sick. It happened on the weekend, so I couldn’t take him here, but when Monday morning rolled around, Middletown Animal Clinic was not too concerned about giving my cat his necessary follow-​up care. They thought they could get him in Wednesday. Unacceptable! There’s no reason they couldn’t have squeezed him in for a quick and simple test the same day. We’re now traveling 45 mins by subway to visit the vet in our old neighborhood.