Le Chalan Nail

Hands down the best place to get your eyebrows done in the Bronx and possibly Manhattan. The owner knows what she’s doing, but the waiting time is 2−3Hrs+ and it can be quite stressful due to insufficient seating space and employees with attitudes. I’ve also noticed that a certain clientele gets special treatment there. I love the end result but truly don’t think I’m willing to put up with everything else.

Amazing brow lady. Hands down the best I been too. Very long wait but very much worth the wait. Def coming here for my brows always. My brows are nicely shaped and they are still thick.

This place is trash. No organization, no one greets you and when they do they tell you to go talk to the lady doing the brows (while she has a customer.)
I don’t get it.
Don’t waste your time.

Unfortunately I cannot give this place more than a star. I waited 3 hours for eyebrows after seeing her work on Instagram. I asked for eyebrow shaping and tint. She did eyebrows and supposedly tinted them, for $ 35. When I saw eyebrows, tint looked like my niece drew dots. When I told her, her response was that «you don’t have hair there so tint won’t stay» so I said «why didn’t you say that when I asked you for tint» she said «well that’s what you asked for» I said «but I’m not the eyebrow expert you are» her response was that «well all my customers know this» I told her that I was not her customer and it was my first and lasting time there. She said that she did what I asked her to do. Which makes no sense because she’s the expert but whatever, I’m never going back. Customer service is terrible.

Love this spot. She does amazing eyebrows and it’s very nice. I have to go to get my nails done and pedi and then I’ll be able to give a review on them.
She did my eyebrows and people literally stop me to ask me where did I get them done. I recommend.
Tip: arrive early and don’t complain. It’s a list first come first serve and she is very popular.

I know this place is pretty popular among the instagram/​Uptown crowd. I myself wanted to get my nails done before my vacation and decided to give them a shot. First, the salon is very small. I did not care too much for that but got over it. The woman who did my nails (Rossi) was nice and got the job done. My nails (gel) did turn out nice but really nothing extraordinary. What I found worth mentioning was the the behavior I witnessed by the eyebrow woman who I am assuming is also the owner. As soon as she got to the salon, it’s like a switch went on. A relaxed environment instantly became uncomfortable. First, she was arguing with someone over the phone.loudly. Next, she became upset at one of the manicure tables being «out of place» in her eyes and literally yelled at my manicurist Rossi in front of everyone. At first I thought she was just joking around being dramatic. I could not believe how rude she was to her staff in front of customers. She carried on with the table situation for about 5 minutes. Very unnecessary. At this point I should have known better than to even consider doing my eyebrows with her but surprisingly there was a short wait and I did not want to trek to Union square where I usually thread my brows. Seeing as how her work is highly praised I unfortunately decided to let her do my eyebrows. I prefer a natural, thick look. She apparently doesnt as I was left with very thin eyebrows that I probably could have done myself with a glob of wax. She worked very fast which lead me to believe her idea of perfect eyebrows is over waxing. I will never come here again. I’ll stick to my natural, thick eyebrows.

The eyebrow lady did a good job on my brows but omg the wait is ghastly. The eyebrow service is on a separate list you have to sign up for & wait WAY too long. & God forbid you decide to get a mani/​pedi too; you will lose 5 hours of your day. I gave three stars because of the nice eyebrows job & decent mani/​pedi, but unfortunately I won’t give another 5 hours again.

I wish to not even rate this place by star, but by comment. It is HORRIBLE! The customer service is beyond unacceptable. How can you run a business like this? This is why uptown businesses are defined as mediocre. Put up a business and let the customers take care if themselves? Really… the owner herself is BEYOND RUDE!!! This lady, doesn’t cater to her clients only to what appears to be her friends who as well come for their services. The wait is ridiculous, I kid you not you will be there waiting for over more than 2hrs. The entire situation with this place sucks all around, because she does amazing eyebrows but I’m sure there’s a dozen other who do as well is only a matter of time before I find it. Def. Lost my business.

If I could give 0 stars I would. Horrible customer service! It was my first time here. Owner lets friends and regular clients skip people that were there first. I regret giving this place my money. Go elsewhere, don’t give this place your money.

This place is a lot smaller than it seems, I walked in and there was no waiting space! Everyone was really rude, and one of the ladies asked me what I needed and I told her I wanted a manicure and pedicure, she proceeded by telling me to tell the «lady doing the eyebrows». It was my first time there so I had no idea what or who she was talking about. So I looked for the eyebrow room and told the lady, whom I’m assuming is the owner, who told me to pick out a color. I was looking for colors and decided to sit down and after 5 minutes I was fed up because of their horrible customer service and decided to go else where. Definitely wouldn’t recommend this pace to anyone!

First off, this place is extremely small so even if they had an average amount of clients you wouldn’t be able to sit or be comfortable. Secondly, the staff is very unprofessional. They do not attend you or notice that you’re there. Since they do not take appointments people are going there at an early time to secure a spot, and the owner or whoever she is, (that does the eyebrows) gets there at 12? Ridiculous! I drove all the way from Brooklyn, waited in traffic, hungry might I add, because I was impressed by the pictures that I saw but by no means was I going to wait 4hrs for something that’ll take no more than 10 minutes to do. I spoke to three clients to see how long they’ve been waiting and all of them said 3hr or more?! Last but not least, please find another spot to go to. Business owners should remember that their business thrives on networking, marketing, and WORD OF MOUTH. And what I’m hoping you understand is that what is coming from my mouth is «FIND ANOTHER SPOT!».

Called the night before to ask what time I should come in the next day and they were very friendly and gave me suggested times to come in. I showed up half an hour before they opened and was 4^th in line. All the women outside waiting were incredibly friendly! The employees arrived right on time. The owner/​eyebrow specialist arrived a few minutes after– very welcoming.
I ended up going second because two ladies in front of me were getting manicures. She politely asked me not cross my limbs (maybe bad juju). No problem. I had a wax and tint and they came out AMAZING!!! I was so happy I gave her a hug lol. Ladies, she’s so worth the wait!!! My before and after picture is in the picture section!

The owner is extremely rude and does not respect her customers. She does not deserve my money! Makes u wait for hours and does what ever she wants with out asking. The employees are terrible as well. I wouldn’t recommend any body to go there. There are wayyyy better places then this small business with uneducated people. European wax center is 100 times better, its by appointment and with very educated employees. Again this business is not worth going too.

Horrible place does not respect your time has an attitude as if we need her Ely the owner its a poor minded person ugly place all the girls that work there are ass kisser since they need her… Do not do not waste ur $$on her does not deserve it.

Well my girl suavia. hooked my girlfriend eyebrows up and it look great. .so set up an appointment with suavia. cause she’s good!

The owner/​person who does eyebrows is super rude and doesn’t care about her clients. FYI… She usually texts while she’s doing your eyebrows. I will never go back there again!

Are you into paying money for a little verbal abuse? If so, then this is your place.
I found this place on Instagram after they were blasted for making a negative comment on a popular page. I looked through their page and liked what I saw so I planned on visiting them before I went away. On the day of my flight, I arrived at opening time and waited 45 minutes before being helped. Then I was told I couldn’t sample the nail colors; I had to choose by eyesight. As I was being prepped for my pedicure, the nail technicians went on a rant complaining about the owner and the scheduling (so uncomfortable). They then left me to soak and sat at the front by the doors without letting me know what was going on. When I inquired, I was told I’d have to wait because the nail tech had just ordered her breakfast. I was incensed to say the least. i gathered my stuff and left without a word. Other patrons (first timers as well) could not believe how rude and unprofessional this place is. I was fooled by their Instagram account but will never patronize this place. When I complained on IG, they responded that if I didn’t like the treatment, I didn’t have to patronize this place! DONE! I wish them well but with this business mantra, I wonder how they keep their doors open!
There are plenty of talented professionals in NYC. I’d rather pay the premium and patronize the Anastasia bar at Sephora (5^th Ave is the best!) or European Wax Center. It really is a world of difference.

Pros: the owner works miracles on your eyebrows and they actually do great mani/​pedis
Cons:
— Staff is incredibly rude & incompetent.
— The sign in list is useless because they just pick whoever they want to go next rather than following who arrived first.
— Be prepared to wait. I arrived around 9am on a Saturday and already had a line in front of me even though the place doesn’t open until 10 am. The woman who does eyebrows didn’t even start taking clients until almost 11am.
So unfortunate that they do good work but have such horrible attitudes and time management.

The staff there very rude !! I called to find out what time they open on the weekend and if they do appointments for eyebrows, well the individual who picked up very rudely told me «they open at 10am and that they don’t do appointments, I say that 100 times» and hang up on me. I couldn’t even finish my sentence ! I decided not to give them my business. I couldn’t believe how nasty and rude she was over the phone and after reading other people review they are even nastier in person. This place does not know how to treat there clients.

Lasted 2 hours waiting to get my eyebrows done. Only I didn’t want to do my eyebrows! I clearly told the employee I wanted a mani/​pedi and also the same for my Mom. The lady tells me to put my name on the list. I waited and waited and waited. I finally get up and look at the list since noone seems to be calling us and the nail ladies keep coming in and out running errands for the boss. When I realize the list says EYEBROWS ONLY. I ask the owner where the list to get our nails done is and she tells me there’s no wait. So i ask her why no one had sat me down or my mom to do our nails she tells me I should have asked!!! Seriously? I ended up paying a babysitter for 6 hours and did get my nails and eyebrows done which are hideoussss! She took off way toooo much of my eyebrows. So honestly, I don’t know what the big deal is about. I have full eyebrows and she just waxed half of my eyebrows off. Oh BY THE WAY I am 9 months pregnant and am giving birth in the next 2 weeks something that seemed to not phase the owner after watching me wait for 2 hours. Definitely NEVER coming here again! Came here because a lot of my friends on Instagram seem to frequently come here but apparently I wasnt as lucky with their service. I’m just crossing my fingers and hoping my eyebrows grow back before I have to give birth. Wish I could give this place NO stars. Smh. Oh and the owner is very nasty. Her attitude is very unpleasing.