Fusion Wireless

I am not one to write one star reviews but after this endless, frustrating and horrendous experience, I felt compelled to share. The review that was «not recommended» was actually spot on, and had I noticed the review before, I would have most definitely thought twice about conducting any business here. So here goes:
I broke my iPhone. (Toddler problems) so fine. I am the primary of 3 lines, as I pay my parents cellphone bills. Apple couldn’t fix it, so I rushed to this Att location before it closed, as I needed a phone right away. The sales person, Lisa, was a little quiet in the beginning but when she realized I needed a brand new phone she seemed to perk right up. I asked her to use an upgrade from one of my lines, and she did. She went to the back to get the phone and came back also with an iPad mini. She was excited telling me about offering me a brand new iPad mini 3 for $ 99 and I thought it was a great deal and agreed to it. Then she got really happy, and offered me a tempered glass for my new phone and even installed it for me as «her gift to me». I was a happy camper so far. She tried to upsell me on a few other things but I only agreed to what I needed at the time. When it was time to sign the contracts, the printer was out of ink, and so I was left to sign blank papers basically. I didn’t think that would be even allowed, I should’ve refused but again I needed a phone right away and just chose to come back for the contract. It was closing time, and so everything was bagged and off I went.
Fast forward I go home and open my bag and what do you know, my brand new iPad mini 3 was actually just an iPad mini which I already owned. I trusted this person, and I know I wasn’t crazy, and had heard Lisa correctly. I went back the next day, and the other girl, Leslie whom was present for my sale was there. I explained to her what happened and she agreed with me and admitted basically that she knew of the mistake, but told me I still needed to pay the $ 50 restocking fee if I wanted to return the iPad. Really. I’m not going to pay half of the price of the iPad as a fee, for something that was sold to me as a totally different product! Once I received my contract copy I realize the «gift» I had received of tempered glass, actually cost me $ 29.99, of which Leslie, also said I was basically out of luck with. I called customer service and they credited my account after explaining the ridiculous ordeal. But wait there’s more…
Two weeks later, I go to pay my bill on my Att app to pay and guess what? I now have a 4^th phone on my line, an android no less, with an iPad bundle! Turns out the number that was activated with the iPad I had returned weeks before was still haunting me! I had no choice but to return to the store ONCE AGAIN to have it corrected. At first the gentleman told me he couldn’t help me but I made it clear I was t leaving until the extra line was off of my bill. After a few minutes of customer service calls, back and forth of retelling the same tale, I finally got rid of the number. He then decided to give me a business card in case I ever want to do business again. Don’t hold your breath!!! Never again. Lies, run around, and absolutely no help except for «call customer service» they will say and do anything just for a sale! Dont recommend these jerks under any circumstances.

Extremely shady dishonest store. Went to the store because my wife’s phone kept rebooting. The store rep «matt» tells me her phone is no good. Matt then tells us we were eligible for the att next upgrade and tells us we would be saving money by doing the «next» upgrade rather than our normal upgrade. Matt then gives me a breakdown of the monthly cost which shows $ 180 a month. Mind you i was paying $ 136 a month when i walked into the store. How is that saving money. This estimate was for 2 note 4 phones. A week later i get my first bill for $ 215. I went from 136 a month to 215 a month and according to matt that’s saving money. I called matt to complain he tells me that cant be right and he would look into it. He never called me back. I speak to his supervisor and he tells me the 215 price is right and matt misquoted the price. No apology no nothing. He tells me i have 14 days to return the phone but they would charge me $ 35 dollars per phone for a restocking fee. My wife got rid of the box the phone came in but had everything that came in it. The supervisor then tells me they cant take her phone back without the box and i would be charged $ 825 for the phone. Unbelievable!!! A freakin box. I then return my phone to matt to get my refund for the taxes i paid $ 73 and point out to him all the trouble he caused me by his dishonest quote. Matt’s response as he looks at me with this stupid look «i thought i did it right». What a joke. I went to sprint and found a much better deal for $ 50 less than att. Stay away from this store they are a bunch of heartless crooks