Essen Medical Associates

I booked an appointment with the dermatologist for my nine year old son using Zoc Doc. We arrived at the scheduled time only to find out the physician at this location doesn’t see children under 16. The male receptionist was working with another client and the female receptionist was sitting some what relaxed to be at work with a very nonchalant attitude in regards to the error that was by no means my fault. She continuously questioned me about the appointment with the impression I was some how at fault even after realizing it was an error made by her office. She proceeded to give me the number of another office that could see my son but the doctors there were family physicians as well and not dermatologists which is what my son needed. After calling I explained to her the error she made and she proceeded to explain to me, as if one I was uneducated, or two hard of hearing the difference between a family physician and dermatologist as if I, a well educated woman with a Masters in Education was some how intellectually disabled.
This attitude was very unprofessional. I will never visit this office again and I pray they hire people more professional in the future!
I would’ve given 0 stars if it was an option!

excellent and helpful staff; great doctors with an affinity for quality healthcare; staff are bilingual;