Ddi Imaging

They have the absolute worse website. They have no business hours listed on their site. When you call the office the phone just rings and rings.

HOR-​RI-​BLE.
I can’t even begin to explain the level of unprofessionalism this place operates under… but I’ll try.
My fiancé had a 12 pm appointment on Sunday… We were told they stayed open from 10 – 3 on Sundays for MRIs. So here we go, drive over and get there at 12 on the dot. What do we see? DDI Imaging is closed… like with the gate down and the lock on the gate. CLOSED. So we call the messaging system to double check, maybe we were wrong? Maybe we came on the wrong day? We checked our voicemails and missed calls. Did they call and cancel? Nope. This place legit closed up shop even though they are supposed to be open until 3.
I call the place the following day to see what happened and was told that the receptionist closed after the morning appointments were done. Yes, you read that right. The receptionist… closed…the…place. Because who cares about the afternoon appointments, right? I speak to the supervisor who explains what happened to me again, as if this is normal. Doctors offices and Laboratories always close after they are done with half of their workload, right?
THIS IS WHY PEOPLE COMPLAIN ABOUT THE BRONX AND BRONX GETS A BAD RAP. This would NEVER happen in Manhattan.
Is there no such thing as common courtesy and following directions and protocol?
We rescheduled our appointment and hope this time when we go, the place is actually open… that is if the receptionist doesn’t decide to leave early for happy hour.

Scheduling procedures here leave a lot to be desired. I came in for an MRA yesterday that I’d scheduled weeks ago for a day I was off work. I arrived promptly at 10:00 am to be told that my insurance approval was still pending and the procedure cannot be performed. They said they called me and they did… At 9:27 that morning after I’d already left. Frankly, to be called earlier that morning or even days beforehand is unacceptable. I scheduled weeks in advance to make sure there was ample time to resolve any problems that might arise, or at least notify me far enough in advance so that rescheduling would be an option.
I had a similar problem a few months ago at this facility, when I scheduled ultrasounds for two body areas. They accepted the appointment weeks in advance for both body areas without a peep. I got there, waited over an hour, then was told they could only perform one of the procedures. I waited nearly 40 minutes more, fuming, until I finally opted to leave before having anything performed. I figured, if I was going to have to schedule another appointment somewhere else anyway, I might as well have both areas done somewhere else. I just couldn’t let them get away with what I felt amounted to a bait and switch. I will advise my referring doctor to choose another lab for any future such procedures.
I did have an MRI done here on an injured shoulder a few years ago without too much agitation. I had to wait nearly an hour, but that seems to be the norm these days of what seems to be the era of rampant overbooking. There is no point scheduling anything after medical appointments anymore because with all the waiting, a 20 minute visit can easily take 2 – 3 hours out of your day. However, I would at least like the satisfaction of walking out having completed the procedure I came in for.