Dante Zeller Tuxedo & Menswear

So unprofessional. My 8 year old was measured for a sweet sixteen a few weeks ago. According to them they called several times for a second fitting which was not true, they called 2 days before the sweet sixteen to pick up the suit. When I had my son try it on it fit so big. My son weights 60 pounds. I weight 132 pounds and the pants fit me big. I called them the next day which was the day of the party and according to them there was nothing that can be done. I spent $ 95 on a suit my son could not use. They tried to fix it by stitching a chunk with black thread on white pants, which I still have the picture of. I had to go out and spend another $ 64 in another store so that my son would look presentable for this event. They promised to refund my money back when I return the suit. I returned it on time on Monday, and according to them they had no money in the register so they would call me on Wednesday to pick up the refund. Wednesday came and I didn’t get a call. I called them on Thursday and they said they would mail me a check. I had my husband call them since I was very upset to ask why a check since we paid cash they never answered. I called them back on Friday asking them what was the outcome they stated they were trying to figure out what to do and that the district manager would get back to me. I asked them when would he call and they said «today!» (meaning Friday) it is now Sunday and I still didn’t get my refund, a check, not even a courtesy call from the manager explaining what was going to happen. This is disgusting from a business who I have referred so many people to since I work very close by and am in the event business. I had my son crying because he thought he wouldn’t be able to participate in the sweet sixteen. Who runs a business where the staff doesn’t take responsibility for their errors? And the lack of professional to get back to a customer is unacceptable. I didn’t expect such treatment. Sometimes small claims court will do.

Ok… To be honest would have never thought about going here to get a rental garment (suit) but a friend was having a wedding and this is the establishment they selected. Was initially put off by the store’s appearance and limited floor inventory. But, the service was A+ — friendly, attentive, and most important professional. The suit’s quality was nicer than expected and the alterations made were superb. Worth a try if you are on a tight budget and need a rental garment for a wedding party or a prom. Very satisfied with the overall customer experience.