Dale-Way Auto Body Center

You can’t ask for a better place to fix up your car! The best in nyc. The guys are great and professional. Fixing your car is an art and they have that special touch

I get frazzled when my car gets messed up. Thankfully, there’s Francine, Angelo and Gus at Dale-​Way who walk me through the process, always with respect and humor, always making a stressful situation better.
The work they do is top notch, like there’s a time warp to before the moment of impact. Love them, totally recommend them, wouldn’t go anywhere else.

Gus & Fran are great. Had over $ 4,000 of repairs done to my girlfriends car and it came out great. Very trustworthy shop.

Overall, I had a really good experience with this body shop. They were highly professional and treated me with respect. Most importantly, the work they did on my car was fantastic. They aren’t cheap, but they don’t rip you off either. You get what you pay for here: quality, experience, and good customer relations. Some highlights below:
1. Their front-​desk receptionist is quick, friendly, funny, and courteous.
2. The facilities are clean and all the mechanics seem friendly and approachable.
3. Gus, one of the head mechanics who took care of my car, was really helpful in getting my insurance company to pay for the vast majority of the repair costs. He was also pretty responsive, and would usually call or email me back within 24 hours if I had a question or concern about the car.
4. I paid about $ 750 for a repair that cost almost $ 6,000 — they advocated on my behalf with my insurance company to facilitate the vandalism claim (my car had been vandalized and ended up with a bunch of dings and scratches).
5. They work they did was incredible — they repaired and re-​painted just about every panel on my car. It all ended up looking brand new.
One word of caution: make sure you have good communication with them regarding how much you are willing to pay for your car repair out of your own pocket. I had an accidental miscommunication with them and ended up paying a bit more than I thought I would. This wasn’t their fault, but it’s just something to keep in mind whenever you plan on spending big money to repair something like a car.

Auto body repair is both an art and a science. On at least four occasions, including a $ 5000+ repair, Dale-​Way has provided me with excellent work in all technical and customer care areas. That’s saying much in an industry where the buyer must always beware.

I’ve had body work done a few times over the years (not a great reflection on my driving, eh?) but the work done by Gus and the crew has always been first class. They completely handled the insurance company and got me a completely fair settlement. My car looked great. The last trip was an eye opener — they’ve got a new wheel balancing and alignment machine that gave results that were hard to believe. When I got my car back in January it seemed be running smoother than I’d remembered. Then last week I got an oil change and tire rotation from my regular service station and went for a drive over the weekend and could not believe the general vibrations I was experiencing. I took the car back to Gus and had him redo the wheel balancing and I am now one happy smooth cruising drive. I’ll go back just for the tire balancing.

A careless driver creased the front fender of my 2012 Forester in a parking lot. Dale did a great job in repairing it. Looks like new. Professional office staff, quality work, fair price, what’s not to like?

I can’t say enough good things about these guys. They are the best, true artists, the best the business has to offer. I have had several other cars requiring body work in the past, never have they come out as good as these guys did for me. Some careless driver crashed into my brand new Infiniti, leaving me feeling hopeless that it could be restored to its original condition. Gus and Angelo not only assured me that they can do it without a problem but they also dealt with the insurance company for me. The insurance company wanted to repair/​replace it inexpensively with aftermarket parts etc. Dale-​Way went to bat for me with the insurance company and got the supplemental funds for the job without a problem. They were extremely professional! Reassuring and turned a very sad story to one with a happy ending. My car looks great, runs perfectly and it’s like it was never hit. They were awesome, explained the whole process to me, giving me a perfect understanding to everything involved in the entire repair. They are extremely detail-​oriented and take pride in what they do. I’ll never go anywhere else and I HIGHLY recommend them. THANKS GUYS!

This place was absolutely terrific.
I knocked the side mirror off my Jetta. instead of replacing the whole thing like others said had to be done, Angelo told me German cars’ mirrors come in pieces rather than a single unit, and he could have it rebuilt, with only a new light and then using the undamaged pieces. He investigated it closely, then gave me a detailed quote that was far lower than the other estimates I got, lower than I’d even hoped.
Everyone was friendly and professional throughout, and they got the part and did the service very quickly. When I picked it up, it turns out they also had covered a chip in the mirror’s paint and buffed over a scrape I got in the original debacle, which I hadn’t expected, and the price they’d quoted me stayed the same. The whole thing looked shiny and beautiful and the mirror works perfectly!
I was dreading the whole thing, and now I couldn’t be happier. :)

Very nice people and clean facilities.
Extremely helpful when taking in my car, surveying the damage and working with my insurance company! They were also super nice in helping me secure my rental car for the duration of the repair and again, coordinating this with my insurance company.
Some Auto-​body shops can be low on the customer service side… Dale-​Way staff from the reception, to survey to the guy who helped me empty my car into the rental were all very helpful.
I’ll update in a week or so about how the repair goes, but I am optimistic!
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Repair was done on time and my car looks good as new, Thanks Dale-​Way!