CubeSmart Self Storage

First class service at a top notch clean facility. Moved from a competitor to this location just because of how nice and helpful Naomi and Martina were at the front desk. A class of professionalism and customer service that is above and beyond any peers. The use of the free van is also a nice touch that no one else seems to have caught on to yet. Ease of access, close to the subway, with expert staff — couldn’t be more pleased in my choice to move from their competitor.

The ladies behind the desk are the most kind, friendly, funny, understanding people. They gave us an unbeatable deal on a storage unit, along with a box of junior mints and lots of smiles.
We got a whole month free on a huge unit with super easy accessibility. They even let us use a moving van to move out things whenever we want (as long as we make a reservation).
I love this place and the people who work here. I highly recommend it to anyone needing a place to store their things.

it’s a good storage place, however
charging a convenience fee to use a credit card strikes me as dirty and underhanded. it’s definitely unprofessional and frankly I won’t pay via credit card until cubesmart tells me how much of this ‘fee’ I’m actually offsetting. For this reason I will not recommend them to anyone and will be searching for another space ASAP.

Great facility, great experience!
I walked in to see the facility and check out an 8×10 vs a 10×10 space. The onsite manager was friendly and answered all of my questions. The facility was clean, no water damage, no rodents spotted, and it felt secure. He also thought I’d be fine with the 8×10 space, and didn’t try to talk me into something I didn’t need. Do make sure you know your pricing, however. He gave me a different rate than what I saw online. He honored it but, there are specials online that they don’t offer in person.
On moving day, there was only one other person moving at the same time so the truck and movers had no problem with unloading, use of hand trucks, and the elevator was big and worked out great.
The manager that night wasn’t as friendly. I had a question and he said «I don’t usually work at this facility so you’ll have to call back another time and talk to the regular manager». It was a fairly simple question that would likely be a rule across all their facilities, but fine. My friend was in the lobby area enjoying a free coffee and she said he was a bit angry with everyone. I didn’t have to deal with him much so it didn’t bother me. I’m glad I got the other guy when I first checked the place out or I likely wouldn’t have signed on the spot.
I’ll update the post as the process moves along!
Part II: Moving out
The real manager took care of my question that the stand-​in dude wasn’t willing to touch (basically, I had insurance already and wanted to apply it to the storage unit and not have to buy their insurance, which is allowed. He just didn’t want to deal with it.
Anyway– when I moved out they were wonderful yet again. The facility is fantastic, clean, green, I used the WiFi to work while my movers packed up during the work day. The check out process was easy and I was on my way. I HIGHLY recommend this storage facility.

Very bad customer service the hand trucks are available but yet no keys work and extra keys are made available. I will take my srorage elsewhere