Chase Bank

This place gets three stars. Mainly because it’s clean, quiet and the ATM machine dispenses 5 dollars bills. However the customer service at this place sucks. I entered at around 3:30pm with my three children, the youngest being 15 months and asked to open an account for my oldest. She’s thirteen. You would think that since I want to open an account the employees would be helpful, instead I was asked to wait. I was told that the person who opens accounts was with another customer. I sat for about 20 minutes while two employees chatted right near me. They were doing absolutely nothing. My little one started getting impatient. I asked one of the ladies who was standing around doing nothing if she knew how longer it would be. She walked over to the one employee in the entire bank who opens accounts and asked her. I was told another 25 minutes!!!
The finals star goes to Karen Guity the woman who helped us open the account. She was pleasant, professional and the only person really working at this branch.
Chase– I think it would be helpful to have more than one person at each branch who can open accounts, and a staff that is a little more welcoming. A smile an apology for the wait goes along way. Especially when you make money off my money.

Love that there’s a touch screen prompter but there’s only one atm terminal. Wouldn’t want to be caught there if there was a line.