Bronx Eye Care Optometry

I went through the same experience as the prior reviewer Rose Y. After waiting more than a week after my order was placed, I called to get an update and was told their was a delay! They were quick to blame the insurance company, but when I called them I was told that the order was never placed by Bronx Eye Care. So after calling them out on it, they get really rude over the phone. Now after having waited almost two weeks for my glasses, I have to wait even longer to get the order completed because they were not organized! Horrible service and very unprofessional. Definitely would recommend going somewhere else.

The lady that helped us was nice. However, the actual service of waiting and receiving the glasses was horrible. They told us 7 – 10 day wait for the glasses to arrive. How about a month wait? They «forgot» to submit the eyeglass order, they claim. Very disorganized. I would never come back here and I don’t recommend anyone to.

This place is horrible! Customer service is terrible. After my care credit card was charged $ 450 I was told that I would have my eyeglasses within 3 days, didn’t get my glasses till 15 days later. Glasses look and feel cheap and I can’t see out of the left lens. Went back to the store 2 times. POINTLESS! They speak to you like your not even human.

This place is the worse. Customer service is non existent at this store. The staff is slow and lackadaisical. I received 3 different prices for one pair of glasses. If you can avoid this place.

I guess i mainly come here since I’ve been coming here for the past 24 years. I feel like they are not really professional. The doctors themselves are great and well informative. The staff, i mean it doesn’t matter where your location is but you should always act like you are a little more upscale. They talk and laugh out loud! I am an African-​American, so when Spanish is spoken loudly (the place is not too big), in this kind of setting, it gives cover for them to talk about whomever they want in the sitting area. Makes me a bit uncomfortable. I only come once a year so I guess I can handle them talking about me with out me understanding. But I think it is kind of rude. Pretty much they are at work. Light personal conversations are allowed. But they speak VERY loudly. Long story short if you come here you will receive great service from the doctor but the staff is VERY GHETTO. Oh yea and when I told them I wanted an exam for contacts they told the doctor glasses. Which I had to correct.

don’t purchase their Groupon and think you’ve gotten a great deal! Their groupon is just to get you in you will walk out paying anywhere from $ 200-​$ 400 for the most basic glasses. They tell you you get a $ 225 for the groupon and charge you nearly $ 225-​$ 250 for the lenses and the frames that are included in the price aren’t even worth looking at… they look like toys!

HORRIBLE place to go. Very unprofessional front staff. I went in when the place was empty and it still took three hrs until I was done there. They are extremely unprofessional and do not have any knowledge about anything in the front. The only reason I am giving it one star is because I liked the Doctor. He was great. I won’t ever go back there again and I do NOT recommend anyone to go there for anything.

I walked in on a staffer complaining loudly to another staff member… She said «Damm all these customers just keep walking in.» I should have walked out then, but I really needed my glasses! The woman that actually took care of me was really nice and she tried to apologize for her coworkers rude behavior. The place was very unorganized and they couldn’t find anything.
My glasses took 2 ½ wks to come in. My lenses weren’t even prescription! They were just transitional (gets dark in sunshine). When my Calvin Klein glasses finally arrived, I expected to get Calvin Klein case, boy was I wrong! I was given a soft case & told that’s all they had. Really? They said they would order them for me, oh gee thanks for the courtesy.
Needless to say 1 month later still no case, and they seem to be annoyed that I still call once a wk for the designer case that came along w/​my designer frames! The nerve of me :/

The eyeglass place in Bay Plaza is a thousand times better and I only go here because I got my glasses free with medicaid. Long wait times, and the workers are nice but rather clueless. After I ordered my glasses, I told them I would be at work and gave them my cell phone number to call me instead of my home phone. They called my home phone. When I called them back the next day to confirm the reason for calling was that my glasses are ready, they put me on hold to make sure. Bay Plaza may cost you more money, but the people there are a lot more knowledgeable and the workers seem to have graduated college.
UPDATE: Hey, wait, I’ve got a new complaint.
Went there a year ago to see if they could fix my glasses that broke. Lady behind the counter looked and said they wouldn’t be able to. Now that’s fine but if I work at an eyeglass store, the first thing I’m thinking, the salesman in me is thinking, if I can’t fix them I’m going to try to see if the person wants new eyeglasses. The lady just said she can’t fix them and that was it. No effort to sell me new ones. It’s not just customer service 101, but you’d think she’d at the very least want to make money. Granted I got the glasses for free with Medicaid but there’s no way she could have known that.
One time a guy was able to fix them and gave me a dirty look when I enthusiastically told him thank you. Hey, I need my glasses which is why I was so happy. I really don’t get what that was about.
A lot of times Unilocalers edit to say a business improved. But this is an edit to say I take back calling the workers nice earlier. They’ll glare at you if you thank them for fixing your glasses, and also won’t try to make any effort to sell you new ones if they determine they can’t fix them.
Take my advice and SEE other eyeglass stores. Thanks, I’ll be here all week!

Located in Bartow Plaza (by the Bay Plaza Shopping Center in Co-​op City), this location has an in-​house optometrist who can provide you with a new prescription for both your eyeglasses and contact lenses. While an in-​house optometrist is a plus for this business and the community, the selection of frames here isn’t. With the exception of a few brands such as Prada and Burberry are great when it comes to classy eye wear other brands which are carried in abundance (mainly JLo, Sean John, and sadly D&G) here are gawdy and ghetto. Sales staff encourages you to purchase your frames here but honestly they aren’t my cup of tea when it comes to style.

Stay away! Completely unprofessional & just one big scam! I took my son here one time & never went back. Not only did I wait over 3 hours to see the doctor but they have no clue as to what insurances they accept. I did some searching & found out they accepted my insurance but when I got there it was a whole different story, so I just paid for the glasses. However, when I got home I spoke to my insurance & it turned out they were wrong not me. They refused to refund my money & bill my insurance even though they acknowledged it was their mistake. A rep from my insurance company even called them to rectify the situation. I fought & argued only to get threatened with the police. I was very dissatisfied & upset. I never returned & don’t recommend this place to anyone else.