Brightside Academy

First and foremost, I commend the teachers working at this facility. It must be hard working somewhere where there is no communication or extra help. Upon arriving to this location, there is always a long wait to get inside. There is either no one in the office to buzz you in or if there is some one in the office, they have more important things to do than to buzz you in. Since this location has opened at the end of February 2015, the elevator has been in and out of commission and by May, completely out of order. I have notice parents with infants and toddlers struggling to go up and down the stairs, especially elders who are there to either drop off or pick up children. When asked what’s going on with the elevator, there have been many responses from whether the location lost contracts with one elevator company to another saying there are missing parts to the elevator. The outside door has been broken for about two weeks and anyone could just walk into the facility. This location is always over ratio. After paying for a whole week of service, I was denied care for a day due to a late arrival at 12pm, after my sons doctors appointment due to them saying that they were over ratio. And this was after calling to say I would be late that morning. Now let’s get to payment issues. Since my sons been attending, I have paid his tuition privately, meaning no government funding and I was never told about the 25% off when you pay a week in advance. I have now been informed that I am required to pay for professional development days where as before the new director arrived, I never had to pay for those days. And on the company’s enrollment application documentation; page 2, the third section under tuition and fee policy, the first paragraph second line, it clearly states «payment is NOT required for holidays and in-​service days», but after calling the main office and speaking to someone, they claim that it says no such thing and be mindful that the copy of this paperwork that I have is from the location which was printed out and handed to me by the director. And last but not least, the new director! Ive notice that she spends more time interrupting the teachers than making sure the parents needs are taken cared of when they have questions. When teachers are busy trying to express to parents about their child’s progress, she rudely interrupts. In a better note, the teachers have been doing a really good job with the children and if it was not for them, I would pull my child from this location.