Best Buy

Beware: their in-​store prices do not match their online prices.
I recently visited this location to buy a new phone case, and selected one that was under a $ 15 sticker. After I purchased the phone case and a charger, I saw that the case was listed as $ 49.99 on my receipt. I went back to the cashier and asked about the price difference — he said the case was in the wrong location and told me I could return it. I returned it and left feeling frustrated.
Later that day, I searched the case on Google and saw it listed for $ 23.99. When I clicked on the image, I was shocked that it brought me to the Best Buy website. I do not understand how something can be $ 49.99 in store and $ 23.99 on their website.
I called the store thinking there must be some kind of mistake. They explained this is why Best Buy has price match, and said I can show this in-​store and pay the lower amount. Maybe I have a severe misunderstanding of what price match is, but I thought this was matching prices of local competitors — not your own website.
Moral of the story — if you need something from here, check their website and price match or just buy online.

Went to Best Buy to buy a Fit Bit today. Eric, sales representative came over to help.
He was minimally knowledgeable about the various brands and just recommended what I asked for because he didn’t know enough about others to show us. I found the same Fitbit at lower price and asked about price matching. At first he acted like he could not do it. I told him the manager did price match for me on camera so I know he can do it. Then after I found it at Walmart and Amazon for cheaper he debated us about color was different and size was different so couldn’t do it. It was same exact product. Finally, I found the same size in different color and then he said I cannot give you color you want because that online store shows only another color. He was resisting the Best Buy price match policy every step of the way. Very bad customer service. I do not want to debate with sales guys. Please train them on customer service skills.

Ordered my tv on line for delivery. Came damaged set up a pick up and deliver new one. Plugged new one in after ½ hour tv shutting on and off sound intermitting. Called customer service online not happy with tv told me best to rerun it to a store figured I return it and get a better brand. Went to store customer service very nice told them what I wanted to do they said okay. Start doing transaction could not do it because Best Buy Whs signed for damaged tv but did not check it in so my tv comes up 0 value at store they did everything to help me but because tv was not received I have to wait. Not stores fault called online when they revive in they will issue refund. Was at store for 20 min they tried every way to help me thanks to Elizabeth Yamina for being nice and helpful at store

I had literally, the worst experience ever at this particular Best Buy location. I purchased an open box laptop online for store pick-​up at this location. When I got there, I picked up my item without a problem. I checked my receipt against the label on the box to ensure that I was leaving the store with what I had purchased. When I got home and finally got around to opening the box, I realized that the laptop in the box was an inferior model to the one I had paid for. I had to then go all the way back to this store to have them fix this situation. Apparently, some genius grabbed the wrong box and slapped on the purchase order sticker over the box label, so it looked like I had the right item.
The manager was called and we went upstairs to see if they had another one. They tried to sell me something else, but I explained to them that after a lot of research, I had determined that this particular model was perfect for my video editing needs, and the model had tons of positive feedback. They found another unit, so we took it downstairs to the Geek Squad area where they turned it on and found that there was no operating system installed. This computer was on the shelf, boxed and ready to sell with a Geek Squad certified sticker on it, but nobody realized that there was no operating system installed?
They asked me to come back within the hour while the operating system installed. I took a walk… went shopping, ate, sat around Best Buy to finally be told that the unit was defected. At this point, I was ready to just have them cancel the order and cancel the card I had applied for because I only applied for credit just to purchase that particular computer. The manager went upstairs telling me she would make it up to me to just wait a minute. So I thought maybe I get hooked up with something better and that I’d get a nice little discount, or manager discount. But no. She came down with yet another unit that was a floor model. There was an employee log-​in on it, so basically I would have to wait for them to wipe the machine clean and reset to factory. It was close to closing time, so they asked if I could come back the following day. I had already spent 3 hours in this store.
I cancelled the order and going to call Best Buy and have them cancel my card. I will never, ever purchase anything from Best Buy again. The level of incompetence is mind boggling. I will tell everyone I know to stay the hell away from this place.

Don’t order anything and have it picked up here.
MCSA (store pickup) team is horrible at their service.
Standing in the store waiting for them to pick my item, a phone case that’s on the wall, for about an hour and a half. I wasn’t gonna order it but I figured instead of me having to look for it they could save me the trouble. I clearly found it myself as soon as I walked in and just waited for someone to come grab it.
I also stood in the middle of the mobile department (purposely dressed quite suspiciously) and went completely uncontacted. I actually had customers asking me if I worked here cause they too were uncontacted.
This store is basically a free for all cause it seems no one works here.

DEPLORABLE. Don’t. I’ll be calling the store management. DO NOT PURCHASE ANYTHING IN THIS STORE. The public schools turn out really poorly educated people and they are the ones in charge at these stores. They do things that make NO SENSE. Like changing the day that the delivery is supposed to take place without notifying the customer. We work so if we agree on Thursday don’t change it to Wednesday and def don’t change it at all with out notifying. We called and spent hours rescheduling the delivery though they were at fault and then they still didn’t deliver on the day they said they would. For a $ 400 installation price. When my bf finally went up there they gave us the tv and said it they would send a tech to install another day. When he took it out the box it was BROKEN. IM LIVID!!! I’m from the Bronx and it’s embarrassing that these stores get away with staffing up with idiots and treating who they think are poor people terribly. We are not disenfranchised and can and will gladly take our business elsewhere. I get mad Bc I don’t even like the thought of someone treating my bf badly. This store will take your money and give you nothing.

Fuck you Best Buy for recommending a tv wall mount that broke and managed to kill my tv at 7 am. The shit literally snapped in half… And yes I told you the size and model of my tv. FUCK YOU!!!

This the most abysmal customer service center! I called the Best Buy on the UES to ask about gas ranges and they told me that I had to call the Fordham Road store because UES doesn’t carry them in store. I called asked a simple question about their inventory (before commuting up there) and was dismissively put on hold. It has now been 12:32 seconds (and counting) … someone has picked up 3 times (the music stopped) and I was put back on hold.
Clearly they don’t want to answer my questions or do any work. Clearly I will not be purchasing ANYTHING from best buy.

They close the wiz and seers. yet this TERRIBLE GOD AWFUL place is open??? Why!!! Nobody cares nobody helps customer service is a myth in there… please fire these monkeys and hire people that care… I was about to spend a lot of money… guess AMAZON wins again

The worst best buy ever! Terrible customer service. By far the worst best buy I’ve ever been too! I don’t recommend anybody to stop by this store, very unprofessional workers just hanging around bullshitting, they should just fire the whole staff and get another group of workers.

This location is just like any other best buy location. The staff are okay, did have a argument with a floor employee once over price value of an item. The major issues which this store must fix is the blantent loitering right outside the front of the store. I know the area around the store always has people but if u have crowds gathering in front of the store without leaving that would make anyone hesitant about going in to the store at all. Please keep that tip in mind.

Extremely unprofessional staff. Need better training. Came to store to make a payment on my credit card. Waited on line to be skipped by an employee who had a whole conversation with the individual at register then they both left. I had to say something for him to acknowledge me and say he was leaving. Completely disrespectful especially when you’re a consumer. Take your money elsewhere.

This best buy is THE WORST. Its the closest one to me but it takes 3 hours for someone to an fckung ipod.
The workers could care less (low wages). The store is in a generally low income area (not much disposable income). Many non english speaking customers (longer wait time since staff needs to explain why an iphone cant connect with a pc)
Come to this best buy location to see why Best BUy is a failing model and will soon close most locations. RIP

I was there to get the Kindle and it was difficult to find. One associate pointed out where it was but he should have walked me over to it. When I finally found it by asking a random associate walking by, the display was in shambles. I walked over to the samsung area and asked a young woman (I think her name was Yamina) if they sold kindles and she said they did. She called for it from the stockroom and it took about 5 minutes to come out. She was handling multiple customers so I had to wait another 5 minutes to be cashed out. They needier staff there! She was the best thing about the visit but it was all mediocre at best.

This store is an absolute Joke! I came into this store to purchase a DVD after speaking to a sales associate I was informed that this location had two copies in stock. However I could not locate the copies on the shelves. When I tried to get assistance from the sales assoicates, they were either too busy doing nothing or talking amongst themselves and not wanting to be bothered. The first sales associate told another associate to assist me because he was assisting another customer… Fine! The second associate pointed in the direction where the DVDS where located because clearly I couldn’t read the sign for myself. Once I told him that I knew where the DVDS where located he told another associate to assist me who clearly didn’t want to be bothered and walked away from me… very professional! I then walked over to the checkout area to request to speak with a manager. Well this is where it gets interesting because once «Rich» the manager on duty was paged, he never responded and after waiting for a good 7 minutes to speak with him, I got fed up and left the store. Trust me when I say… I’m never returning to this location which is pretty sad because I live within 10 minutes from this location but I will be taking my business to the Manhattan locations where the customers are appreciated and respected… unbelievable!

Worst store experience ever! I went in and there were not a lot of people shopping. But don’t let that fool you, that means even less store employees available to help you! I sought out 3 different people for assistance purchasing a tablet. When I picked up the tablet I was interested in an alarm went off. The first rep came over, turned the alarm off and left without answering my questions. The next person called for assistance, but was ignored. The next person who came over got an attitude with me for bothering her! Frankly this is not the first time I’ve had a bad experience here. The last time was during the holiday rush, which could be forgiven due to all the people and children shouting. But after this latest snub never again!!!

i used to work next to them so i go there alot.
very friendly people
I like that everyone is there to help. especially in these places where theres a million things going on.
all the people there are nice and accommodating. prices are far. go there they have a lot of good selections.

Impressive customer service! I thought that would get lost on my side of town but i was wrong. The employees were VERY helpful, friendly and eager to help (but not pushy). The stock is not a large as the downtown locations.
Best Buy’s return policy and price guarantee are great.

Conveniently located on Fordham Road. Sale associates make an effort to be knowledgeable, but are a little «hood». Lines were a little long, but it was the holiday.

Even though located in the heart of the HOOD, this location really isn’t that bad. The store is well stocked and the staff is helpful.
Don’t forget the bulletproof once you step outside.