Applebee’s

wish I could give negative stars… came on a Friday 6:30 (3 adults 2 kids) asked about happy hour and was told it was until 11pm we were seated almost an half an hour later in the upstairs section our hostess seats us and 2 minutes later takes our happy hour menus and apologized because it was 7:00 and happy hour ended when we explained that we were told by our host happy hour was until 11 she replied he was new. We asked to speak with the manager (Al Clark) and he tried to explain it was a mistake and reluctantly comped us one round of happy hour drinks… As we were waiting for of food the restaurant was not well ventilated in the upstairs section and with all the flame cooked food it became very smoky and the fire alarm kept going off… we were so uncomfortable the only good thing was our server (Brooke) she was very accomodating but clearly over worked… update we got our bill and he only comped us 1 drink 1 at happy hour price and 1 was full price

I recently had a negative experience at this location. I’ve visited a few times now and had a couple of general complaints — service has always been a little slow, and everything from the table to the menus is a little sticky.
My friend and I recently came for lunch. The restaurant was about half full, but wasn’t particularly busy. I ordered from the pick-​two lunch menu and she ordered the American Standard Burger (which is supposed to be cooked in pickles, onions, and bacon). My friend also ordered a drink — which came with a hair in it.
It took nearly an hour for our food to be delivered. When it arrived, my order was lukewarm. My friend described her burger as «a beef patty with stale bread.» When she’d ordered this at other locations, little pieces of pickles, onions, and bacon were in the burger — and nothing was in this one.
We had to flag down 3 different servers before our waitress came over (which took about 20 minutes). This is probably the longest I’ve had to wait at a restaurant.
When we explained the issue, the waitress argued with us for a bit. My friend hoped to get the actual burger she ordered, but service had taken so long that we didn’t have time. Ultimately the waitress took the burger off of the bill, but only after much discussion.
Overall, our lunch took about an hour an 20 minutes — a ridiculous amount of time, especially when the place wasn’t that busy. Service was not attentive and borderline rude. Applebees has some good deals, but I would not recommend this location.

Dirty, dirty, dirty. The tables are sticky, mine was wobbly, and there was food between the cushion and back part of the booth. It’s about an inch wide and deep gap so it’s not hard to see the dirt and crumbs. The glass block windows are filthy. Gran some windex and some rags and get to work. Now for the food.
My mom ordered wild rice, half rack of ribs and potatoes with cheese. Rice wasn’t cooked all the way and it was pale, bland and tasteless.
I ordered grilled chicken, garlic mashed potatoes, and broccoli. Everything was good but those potatoes had me thankful I sat near the bathroom. They mashed their way right through me!
My moms piña colada had a lot of cinnamon in it. Why? And it was tan in color, like too much vanilla. Should be crisp white.
It’s the only Applebee’s near us both and we love the tv’s but come on guys, CLEAN the place. I guess at night you can’t see all the dirt?

Absolutely wonderful experience. Brooke was a fantastic waiter, the best I’ve ever had. She made our night and handled our large party wonderfully. Our highest praise goes to her.

I know, I know. I shouldn’t have done it to myself. From the moment you walk in, these girls are like chickens without heads. I gave her my name and wait. Then after a while I noticed that 2 other people were called before me when they had come in after. I immediately go up to the girls there and give her my name and she tells me that she did call me several times. Ummm, no! Paula isn’t a hard name to say or spell. I’m pretty sure I would have heard my name sitting 2 steps away.
So we get seated and of course it takes the waitress a while to come. Then she takes the order and inputs it on those small machines on the desk. Literally over 20mins pass and no food. I ordered freaking appetizers. And no where was this waitress to be seen. Finally the food comes, the tortilla chips are saturated in oil, I tried to bite into one and it was like biting into rubber rubbed in oil, it was disgusting!!! I wait to see the waitress again, 5mins pass and nothing. I have my son go get a manager from the front. The host comes over and I tell her I need a manager, and explain about the food. She leaves. 10mins pass, no manager. The waitress shows her face, I tell her I do not want the food and want the check. She apologizes, cancels it on that machine and leaves again I SWEAR!!!
I checked out and leave a $ 1 tip. Thanks for SHIT!!! This place is TRASH!!!

Ridiculous service. How are there multiple empty tables and we still had to wait to be seated. Then the host states «sorry I forgot we had these seats.» Thankfully they invested in the table assistance machine to take our appetizers order, because waiting for a server would be waiting for ice to melt.
Did not know to get an order of lemon water takes more than 10 minutes and then they forget the lemon. Thankfully the food was good, with the exception of the chicken Quesadilla that took forever to come out.
I was able to place an order for dessert, pay for my bill and the sever still took forever to bring out a to go bag.
Overall this Applebee’s needs to reset their workers to be more productive and efficient.

Horrible customer service, extremely untrained service and «hood servers/​hostess»
The manager tries to help but not much can be done when the servers and hostess are are simply bringing the place down. Second star is just for the manager!

Pretty awesome neighborhood spot i dont come to eat i come to enjoy drinks withbmy girls been coming here for 6+ years

Worst Customer service. As soon as I walked in there was a huge line and many empty tables. I went up to the hostess tiara and asked her how long was the wait for it table for two she said 15 minutes. She asked for my name but I did it clearly hear her and ask her to repeat what she said, she gave me a really nasty attitude and repeated herself. I sat down for 35 min & still no table. This is the second time I go in and have been treated very poorly. I will never come again to this place

Food is what you expect from an Applebee’s. I like the honey barbecue sauce on the wings and the mozzarella sticks but everything else is just okay. The portion sizes for the money aren’t generous either.
Service is slow no matter how crowded it is. I have had my order messed up several times here and on the simplest orders. It’s really frustrating and I’ve told my friends I’m not going back.

After working out across the way at 24 Hour Fitness I was famished. Made a beeline to Appebees for some eats while i waited for the next metro north train. I got the Asian bone in wings and a Bahama Mama (dont judge me… I’m all about a fitness/​life balance yo). At the bar area it was happy hour unbeknownst to me so imagine my surprise when the bill came and the total was $ 12.68!
Prompt service. The drinks was done within 5 mins and food came out within 10. The wings are the right combo or tangy and spicy. The drink? I can actually taste the rum! 2 thumbs up. This might become my after gym ritual.

This place sucks… slow inattentive service. The only reason to come here is if you want to drink flat beer from a dirty line or be ignored.

The service was horrible. The moment my girlfriend and I got there it was ok at the beginning but after the main course got on the table no one asked how we were doing. We have to wait more then 30 minutes to see the waiter again after waiting for so long my girlfriend and I decided to order dessert that was another 20 mins waiting for it. That was already disappointing but to make it even worse LANAYA our waitress come out with the wrong dessert. She really brang down our experience.

Love coming here after work for drinks. Pleasant vibe and good food. You can’t beat a 4 – 12 happy hour with ½ off apps,$ 3 beers, and $ 6 large sized Long Island ice t’s!Charmaine and Lanaya are so kind, professional and they make great drinks! I’ll be back for sure

Horrible service & wait time. The evening manager is rude and spends most of his time surrounding himself around the young female staff. The promotions are not displayed so make sure you ask about them before you order. The drinks are very watered down and take long to be delivered to your table. They run out of certain appetizers during the peak time and wait to tell you after they bring you your other items. Waiters do not come directly to you at times unless you stand up and grab their attention. It is in a great location so its sad that service sucks and food is not that great. Like others noted sometimes the food taste like it was warmed up in the microwave. Its an okay spot if you only want to grab a snack and a beverage and chat with a good friend.

I used to come here a lot when it opened, and I really liked it. I came about two weeks ago, and I was shocked at how much had changed food wise. I will start off by saying that my waiter Manuel was the nicest guy ever and so attentive, if there was anything memorable about going, it was definitely what a great job he did.
As for the food, me and my sister did the 2 for $ 26. As an app we got the boneless chicken wings that tasted old and warm. I got the mash and steak, and I was mortified at how gross my potatoes looked. They were discolored and literally had the consistency of play-​doh, I didn’t touch it and just took half of my sisters bake potato. I should have probably told my server, but I’m one of those customers that don’t like to nag or bother, so I left it alone.
What put me over the edge, was when I ordered a refill of my Pepsi, and midway through my drink, I noticed there was mushy paper in the middle, so gross!!! I wanted to gag. As nice as my waiter was, I’m never going back. They definitely need to get better cooks in the back, and manage the food that’s coming out that kitchen, because it’s inedible.

I find it hard to be disappointed at a place like Applebee’s, since the menu is no surprise and the prices are reasonable. It’s a beer, wings, or burger type place for myself.
I was in NY visiting a friend, we chose to hang out here for a drink or two, and I must say the service behind the bar sucked. There was no Heineken on tap, the Samuel Adams was flat, and the Coors Light had a weird odor to it. Our bartender spent more time away from the bar than behind it. Luckily my friend and I didn’t make a big fuss over it as we were just trying to catch up and enjoy ourselves. I should of known from the beginning of our visit as my friend asked for a water and the bartender completely forgot it and finally, like 20 mins later, my friend had to remind her and ask for a water again. I didn’t look for any names, but I just had to say, as someone who has had some great experiences with great service at Applebee’s in my home area, I was like damn, this Applebee’s sucks… lol. Like I said I didn’t take names, but I do know our bartender was dressed as Wonder Woman. They were having a best costume contest for the employees. And on a better note, when the shift changed, our 2^nd bartender, dressed as Cat Woman was much more attentive and took care of us normally. So peace to Cat Woman lol for her i give 2 stars.

Horrible service came here for my son birthday he tells the waitress it’s his birthday and all she said was ok was not friendly at all. Then I order a salad took her 25 minutes to tell me they were out of salads and didn’t even bring me a menu so I can choose something else just horrible service!

Applebee’s is always da bomb but Keyshia was not… I think she was feeling some kinda of New York way being from the Bronx.

Never again, never again.
Stale, small portioned, weeks old food served to you straight out of an industrial sized GE microwave oven; complete with the misty taste of last week’s busted hotdog.
The real life equivalent of «Coming to America’s» fictional McDowell’s restaurant.