ABC Carpet and Home – Outlet Store

The furniture is nice but expensive — overall fine — but the buying/​pickup/​delivery experience is a nightmare. My sales rep never called me to arrange for pickup of my furniture. It took me a week of leaving him voicemails to get him to call me back. Meanwhile, I’d also left voicemails for his manager — also not returned. They told me I could pick it up from Bronx but they never transferred it there — I had to go to Hackensack. When I arrived, first they were all out to lunch, then they were condescending. I could have had my furniture delivered but the delivery fee from Bronx to Brooklyn was $ 185.

We went there hoping to find some good furniture for our new home but we were very disappointed. Everything was quite outdated and the furniture didn’t look like it was good quality. They are more specialized in carpets and have a huge selection but it’s overwhelming. An other inconvenience is that if you live in Manhattan and don’t have a car, it is a long commute to get there and the store is not worth the trip.

Good luck! Floor Sales people may not have their act together. We were quoted inventory from the main store! «Oh there are plenty» — at FULL PRICE. Then, the outlet price we were quoted on Tuesday was higher on Wednesday because «sales changed» according to the sales person. His manager admitted the sales person was looking at the week befores pricing and never refreshed the screen! Ha! Thank god for the manager though who sorted everything after a few phone calls and an in store visit. He offered the best prices he could and we ended up happy.

Horrible costumer service. I bought a wall to wall carpet from there last week from one Marlon Greenberg, the laziest, most incompetent sales person I have ever met. The store contracts out the measuring and installing to a guy named Benny. After waiting for days for him to contact me to make an appointment to measure the area, I had to resort to not only calling the sales person who seems to have no influence over the sub-​contractor, but the sub-​contractor as well. He too didn’t seem much interested in making a prompt appointment. I finally ended up cancelling my order instead of waiting indefinitely for these guys to get their acts together. I certainly will be spending my money where the customer and the business is a little more valued and the supervision of sales people and sub-​contractors a little more active.

BUYER be AWARE. I would give zero stars if I could. We bought a leather couch from them for $ 1800. Within 6 months the wheeled two front legs broke off and the leather is completely worn. It looks like a dilapidated mess. We don’t have any children and we are both normal sized people — if anything, on the thin side both of us. We have two cats and they could have died when the front legs gave out on the couch — scary. ABC carpet refused to do anything because they said it was a final sale. This is the WORST customer service ever. I think the flatiron store sends all their damaged furniture and poorly made furniture here for sale. You are wasting your money if you buy something here. Please be careful. It may look good, but will fall apart in your home and you will have no recourse.

Not really a bargain store. Some of their furniture is specifically made for the outlet-​looks ok for the money, but cheap quality. My husband and I bought a sofa last year and within a few months of light wear, the fabric looked worn out and old. We contacted the salesman, he told me to send photos to his manager, and they do not return calls. Terrible service, no bargains, what a mistake!

I went there this afternoon, since I had the day off, and I drove. Some things are marked down considerably, and if you’re looking for big ticket items, you can do well. I saw the hammered steel fountain they had on the floor for the longest time, filled with wishes and change then, for sale reduced from $ 8000 to $ 2000. Something to consider, if you’re opening a yoga studio or an Indian restaurant or both. I bought a wrought iron bed at half the online price, and the sales people were very helpful, especially the guy who walked around with the transistor radio playing disco.

The coffee shop serves the usual hot beverages and pastry, but the surprises abound, from dishes with pork to arepas rellenas. The sitting is spacious, well lit and relaxed. Afterwards, go across the canal to the park, where you can sit back and relax or do a BBQ!

Just visited today. Doesn’t have quite all the frills of the Flatiron location –organization not quite as on point and less accessories (no picture frames, minimal lighting), but there are certainly some true gems! And don’t be afraid to actually talk to the sales associates. The guy helping me was incredibly friendly and threw in an extra discount just because! Don’t know that it’s a spot I’d frequent due to the location but definitely worthwhile if you’re in need of a furniture rehaul.

Way pricey but beautiful things. Not just carpet either. Not the generic Raymour/Macy’s/Bob’s inventory. A lot was definitely out off my price range but there are things that I might be willing to tighten my belt to afford. All in all if you aren’t too phased by ABC Carpet on Manhattan. Then this is for you. But if Home Depot is good enough quality then don’t waste a trip. (Unless your in the neighborhood, anyway. I mean looking is free!)

A sucker is born every minute… if you’re a self-​proclaimed sucker this is the place for you! Everything they sell you can find elsewhere at a fraction of the cost! And I mean at a fraction! My question is… how are they still in business and why in the Bronx??? The only positive is if you have a rainey afternoon to kill stop by and window shop… they do have nice things but waaaaaaaaaaaaaaay to Pricey! This is coming from a concious, realistic, common sense shopper!

I hate bargain shopping, but will do it when we need something quick or budget requires — ABC is not the place to do this & I will never take a client there again.
The staff is rude and when they are not rude, they act like jerks. Rather than process and understand simple questions, they behave extremely aggressively and condescendingly — a defense mechanism perhaps– rather than simply listen to the client/​buyer. I thought the whole point of having a store was to make sales and not deter people from ever coming again.

This place is amazing! Pricey– but some truly unique pieces. Allow plenty if time for browsing the multiple floors. Art directors: this is a great place to rent furniture and props for a shoot.

I bought a small area rug for my sons room. It cost about 400 dollars. It was the least expensive. It was a plain area rug. What a piece of crap. The thread is coming apart everywhere!!! When I first noticed it I went to the store and exchanged it for another one. The saleswoman was like oh that’s ok just cut what’s sticking out. Yeah OK. I am enclosing a pic. This are rug is only a few months old and looks like its 20 years old! If you want a good area rug check out rugs direct. I wish someone had told me about them prior to this place!

I love ABC Carpet. They have great furniture and rugs, BUT THEIR SERVICE !! HORRIBLE. I purchased a credenza and paid over 1K. It was delivered and the drawers were not even, it had to be fixed, took over a week for them to replace it and with the new replacement, same thing. I said must be a defect with the piece. they refused to refund me. I said fine, replace it again and make sure there are no problems. I was told no, but a repair person will fix it. FINE, last chance! AND of course another day wasted waiting for the repair guy, he went to wrong home and said he can no longer come because it was LATE. REALLY WT…
So now I have to wait again. It’s been OVER a month. I am about to call AMEX and dispute this charge.
NO one has even called to apologize what has happened. ALL they care about is their numbers for the store.
OH and I also ordered a SOFA from the Manhattan store and no one has gotten back to me as when it will be delivered. A lot of my friends were right. HORRIBLE SERVICE, Great furniture.
I would find the name of piece you like and google to find out who else sells it.

Are they nuts!!!
Still overpriced and horrible conditions the furniture!
Dusty and dirty showroom.
No bargains here! Waste of time.
I would give zero stars…

This store is one of my favorites for décor. Aside from the usual great deals on ABC closeouts, they were recently offering and additional 20% off. And, if you can believe it, it’s even possible to haggle a bit more if you take 2 – 3 big pieces. f you have a few bucks to spend on furnishings, this is your place!

Great stuff, and at descent discounts over the NYC storefront.
It’s a relatively easy drive from Manhattan, and the parking (entrance to which is somewhat small and about 300 feet before the giant store front… we drove right past it the first time).
Clearly the items here aren’t going to be IKEA prices, but there are some amazing finds. The carpet section is probably bigger than the ABC carpet in Manhattan.
The sales staff is nice, and not pushy.
Also, they were offering free delivery, but not sure if that was a just a temporary promotion.
Overall, if you’re shopping for some nice furniture, check this place out before paying full retail.

This place would be great if I made 6 figures so I could afford to buy anything, or if I lived in a castle so I could actually fit some of the beautiful antiques they sell here.
Some really nice stuff. I fell in love with some of the old antique furniture. But very early on, I resigned myself to just looking, as some (rather, most) of the price tags here gave me palpitations.
Of course the rug selection is crazy, although they are piled high and you have to ask for help in having them flipped back so you can see them all. Again, the price tag issue…
Its in a random part of the Bronx. We were a block away when an NYPD tow truck pulled up next to us, towing a Dodge Durango with bullet holes in it. Each hole had writing next to it, like forensic notations. Eerie.
Although its a great store with some really unique and beautiful things, I left feeling depressed– you know that feeling like you’ll never be able to afford nice things?

Great selection of carpet and furniture. Sales peeps are not too pushy (I had Chris, Italian dude)
Compare to manhattan location the pricing is better, but could be cheaper.
You really need a car to get to this place, zip car anyone?