AA Window Parts & Hardware

The customer service lady was RUDE and keep addressing me as «Honey», despite my effort to be extremely cordial in my conversation with her. She keep referring to as ‘they’ as her company. I had to ask who is they? Since, I am not ordering the parts through some one other then the company! Definately needs attitude adjustment. Has to come from the leadership first.
Although, listed on the their web site, beware of 15% restocking fee with your order and Handing (?) charge for order below $ 15, even after paying for return shipping. Last time I checked, it cost lot more than $ 4 and 15% restocking fee to bring in new customer, especially the business customer who is more likely to make repeat order. I wished they would have done as good as job with their front line employee then they did with their web site.