A1 Appliances

Needed a dishwasher after mine died. Emailed to one of their craigslists ads and inquired about the condition of the advertised dw. They emailed me back saying it was new with no defects. I drove to the Bronx to pick it up and paid a contractor to install it only to discover the wash pump was bad and it kept erroring out. They connected me with their technician Henry who I spoke to and texted with. Henry told me he would come on a Friday between 9a-​12p. I took off work. He told me at 9:15 he was on his way and never came. He called me at 1pm to tell me he was again on his way. Never showed. Never responded to my messages. The next day he told me he would come on Wednesday. I said Thursday would be better. We agreed between 10 and 2. Again a no show and no response. This company told me he would come the following Monday. Again a no show. Indescribably bad customer service. I’ve taken off of work three different days for no reason, only to be given the run around. They told me I could «bring it back for a refund» after having paid to install it. Just a nightmare.