Eyemart Express

When I lived in Texas, Eyemart Express was the go to place for glasses; so when I moved here I expected the same service. The staff is great, the frames are still nice & contemporary but the lens (actually headquarters new policy) turned out to be the problem. I needed non-​reflective, no line bifocals. I picked a nice frame & they marked them for my eyes. I get them back & they are slightly off (my right eye «pulls» to the left), they were patient & took the time get a fit. They discovered the problem & were going to cut new lens. In the meantime, I decided to keep the other lens to see if my eyes would adjust. I had to change the lens after a month, not because of the eye difference, but because the non-​reflective was scratched & cloudy! I had the lens replaced with the ones they had cut for me. I asked what I needed to do to keep the non-​reflectives clean. I followed their directions to the letter & guess what, within a month, the new lens get scratched & cloudy! I find out that they no longer send the lens to a lab to put the non-​reflective coating on, they do it in shop. Headquarters decided to cut costs & one of them was to change how they do the non-​reflective coating. I’d try to get new lens but I’m not taking the chance of going in every month to get new lens put in & eventually, the extended warranty may no longer cover the problem. All in all, I would continue buying eyeglasses from Eyemart if I didn’t need the non-​reflective coating. (I need the non-​reflective because I work at a computer all day.) I will say that the staff was patient, took the time to find out & fix the other problem with my eyes, I’m just disappointed that headquarters has decided to cut costs on an important service.

Great staff, great service. No pressure and low prices with good deals. Can even get you your glasses in a hour. Clean and easy environment and they welcome children too. Rather good selection in styles and sizes. If you’re also in need of contacts, they’re right next door. ^-^
Definitely a fan.