A-Affordable Insurance Agency Inc.

It’s nice to finally find an insurance company that treats you like you’re more than just a number. I came here because, I’m not gonna lie, my driving record isn’t the best. I met with a girl, Kayla, who was very understanding of my situation, and I could tell that she really took the time to shop a few of the companies that they offered to find me the best deal. While it took a little more than an hour to get things done, I do feel it’s because she was looking through different options to help me out. I ended up being able to walk in with the title to the car I had just boughten and leave with plates and insurance the same day. For me, time is money, so I’m glad they got me in and out quick enough. I’ll be back next time I need something else.

I am not gonna lie the people that work there are very nice. I dont know if there are issues with other customers but the employees there have always been nice to me no matter what, BUT this place gets 1 star because of the long waits and complete busyness of it. If I just want to make a quick payment sometimes I get stuck there for over an hour pending on the day and time. They do not give change if you start a new policy with cash and you cant make payments with cash typically money orders but mine allows a debit card. It is conveniently located next to the registry but that also contributes to the long lines. It seems half the time there are always empty desks and sometimes I do hear employees making personal phone calls while there are 30 people waiting and half of them are just making payments that take 2 minutes.

I don’t know what skills a person would require to work at A-​Affordable. Maybe just a pulse? Every time I’ve had the misfortune of having to call this company, I get conflicting answers to the same questions. I purchased a new car and called them to find out what the new downpayment would be. I was quoted one amount, and another when i went into the office. Over the phone, I was told a check was fine, but in the office I needed cash. I called to ask what I needed to do to add my fiancée to my car insurance. The gentleman said «Fax us a copy of his license.» I called to make sure they received the fax, and spoke with a woman who informed me I had to come into the office to complete paperwork. I told her I was informed 20 minutes ago that all I had to do was fax over the license. She put me on hold and after a few minutes returned and said «The fax is o.k. You don’t have to come in.» I asked why the different answers, she told me (verbatim): «It depends on who you talk to.» A month after switching insurance agents, I received a cancellation of non-​payment, despite the notice the new agent sent to them the month prior. Complaints go unanswered. I think they just throw faxes in the trash. Worst insurance company I have EVER dealt with.