Pep Boys

For several months our family car had a slow leak in one tire such that we had to fill it with air on a weekly basis. When I took the car to a dealership for another purpose and mentioned the leak, I was told they could see a dent in the rim (probably from hitting a pothole) and that nothing could really be done about it short of buying a new rim and tire, which was too expensive for us to consider at the time. When I consulted with one of the Pep Boys service
associates in Broadview, they suspected it was a rim leak and said they could re-​seal it for
roughly 20 dollars.
After consulting the Unilocal reviews and seeing some negative ones, I was apprehensive about bringing our car to Pep Boys but my encounter today prompted me to write about my positive experience. Not only did the Service Manager, Steve, fit me in within a couple of hours from my follow-​up call, but he himself worked on the tire and explained everything about the repair afterward. Apparently, there was a nail in the tire and the rim was slightly bent (but fixable), nothing the dealership was forward about. The cost was what they quoted and everything seems to be holding up quite well. I was impressed by their polite and patient treatment of what was in the end a small repair, but one that caused me much hassle before as I got dishonest treatment from somewhere else. I think Pep Boys should be recognized for their professionalism here.

Admittedly I was really reluctant to make an appointment based on these reviews, but I really needed an oil change and this place was (1) near work and (2) near a Target. I made my appointment online at 1pm, showed up on time, and they said it would take an hour. I walked over to Target, shopped to kill time, and came back an hour later and it was done. No issues whatsoever, no complaints.
It looks like others have had major issues with other repairs and appointment scheduling, but I honestly had no problems.
I’m happy with the service and glad I was able to get this done over my lunch hour!

Worst car repair service I’ve gotten. Went in for them to get my window back on track and they claimed it was the regulator that was broken even though the window still would go up and down. Told them the panel needed to come off and work to get the window on track. Took my car home and googled how to do it on my own and took less than twenty minutes.

I wish I read the reviews before making an appointment for a simple oil change. The appointment time was not honored so the service manager said he can do it the following day, free of charge. For some reason I thought the service would be better, it isn’t. No one greets you and no one smiles. Went to discount tires earlier and had a great experience, completely different from Pep Boys. Stay away from this place!

This place is awful. I only gave them one star because I couldn’t give them anything lower. They told me they could fix my flat tire by 11 AM now its 230 and I’m still waiting here. Horrible service with nobody seemingly taking their job seriously

We made an appointment for an oil change at 9 am. Nothing difficult. Pep Boys had overbooked. We got pushed to 11. BF brings it back at 11. It still took them 1 hour and 45 minutes to complete. Why? Because they overbooked for the day. We had made the appointment to simplify the day and so we could be in and out in 20 minutes.
Two weeks later… The oil change required notification pops up on my car. She hadn’t been leaking oil. My guess? Pep boys didn’t reset the clock on the oil change. Newer cars with more electronics require these different settings. Be warned if you have a newer car.

The whole experience was great from beginning to the end. The customer service was exceptional… I would definitely come back and I would definitely recommend somebody…

Updating ~ although someone from Pep boys wrote for me to contact them to my review and I did as she asked. No one has contacted me back. I think that was a plot to make it seems to the public that they wanted to fix the issues. Let me start by saying my first experience was good, I went in because I thought I needed a battery but I was told the battery cables were lose and the bolt for the tray the battery was on was broke. They had to order the new tray which I paid for ($ 140.00) but had to keep calling to see if it had came in. Finally after a week I took my vehicle back and they installed the tray. I asked for them to check my tires, I was informed the tires were 6 years old but still had good tread but think about getting some before. I found out the $ 140.00 dollars was mostly labor– to take the battery out and sit it on the new tray. Ok so I should have looked into this before agreeing.
A couple of weeks later my check engine light comes on, I go there on a Thursday evening and was told they were real busy and to come back at 8am the next morning, which I do. They finally take my car in around 8:30am, then the wait begins. The mechanic comes out looking for the manager who’s doing the front desk work but he’s in the parking lot talking, finally he comes back in still talking to some customer about sum pumps to use in their homes. The manager is finally updated about my vehicle but he waits about 30 minutes before he hands it off to the help desk guy that just came in. Finally this guy talks to me around 9:45am. And tells me I need a tune up, wires, something else and new tires which is over $ 1200.00. I’m stunned, aren’t the wires included in the tune up and just 2 weeks ago I was told my tires were good. I call a shop in LaGrange and tell Pep boys No. I pay them their $ 45.00 for putting it on the machine and leave. The place in LaGrange puts it on the machine and to shorten this long story I end up paying no where near $ 1200. And they also fixed another thing that was going to be a problem in the future. They got the 2 stars because of the first time service.

Wow… worst service experience ever.
Made an appointment for an oil change online. The girl who checked me in said 30 minutes. I walked through some other stores to kill time and came back 35 minutes later. Well, 30 minutes became an hour and 15 minutes. Price was almost $ 15 higher than expected because of the oil filter type on newer Toyota Camrys??? Ok whatever.
As I drove away, I noticed they didn’t reset the service light on my car. So I had to go back and wait for that to happen. All the while, everyone who works there acts way too busy to care about their customers.
Next day, in the middle of an out of state road trip, my check engine light and traction control lights both came on. When I got home and took my car to the Toyota dealership, they told me that a part was incorrectly replaced and a tube was disconnected as a result of the last oil change. They also informed me the oil filter on the car should have been cheaper than most other filters if anything.
I will give this to them: They reimbursed me for the cost of my trip to the Toyota Service Department. I was figuring they would also give me my money back for the botched overtime oil change that cost me almost $ 40! Never again. I learned my lesson. My next oil change will be at Toyota.

This place is as good as it gets. I had a problem with a tire and took my car in to have it checked. I was charged 15.00 for this service. I went back the next day with the same problem and the manager, Paul Hinez was fantastic. He gave me a refund, diagnosed the problem, offered the use of their phone so I could inquire about warranty options that I had on the tire (that I purchased somewhere else) and even had the technician remove the cover from my plate so I could apply my sticker. After all was said and done they even put the cover on the front plate that had been in my trunk for months. He took the time to sit down and make sure that all of my concerns were addressed and apologized for not diagnosing the problem the previous day. He even puts his personal cell on the business cards and posters and encourages customers to expres their concerns to him directly to make sure your problems are resolved ! I really love a company that takes accountability for their actions, and rectifies the situation. Pep boys does that. I highly recommend them for all your service needs.
Linda S.

Less than stellar customer service. Repairs take forever and are not cheap.

Quite possibly the worst experience at the pep boys franchise EVER. It took over an hour for a 29 minute oil change and they tried to tell me my appointment didn’t really matter (probably because he didn’t look it up). What a joke. I asked him if the wait would be longer than an hour so I could come back or take the car someplace else and he told me it would go right in. for the last 45 minutes the car was going to be ready in just a moment or 5 minutes or 10 minutes. Never coming here again.

I do like most of the repairs that they can do at this location. I was a mechanic for many years and the persons that work here do have the knowledge. It is a lot less than the dealer and they get the job done.
I do work on my vehicles for most projects, but I do not have all the tools for all repairs, this is where they come in.
I think the tires they provide are very good quality and good costs. We ahve purchased several sets of tires here and have never been disappointed with quality or repairs.

I went to this location only because I absolutely hate the Cicero location. I came in simply to have my car horn replaced. I had to wait for 10 minutes to even be acknowledged, because the mechanic behind the computer was too busy trying to get the phone number of the customer in front of me.
After unsuccessfully getting his mack on, he then proceeded to tell me that the person who knew how to fix/​replace horns had already left for the day and wouldn’t be back until the next day. I was a little puzzled, seeing as how it was only 9am in the morning. What, the other 6 mechanics there couldn’t fix/​replace a car horn? Seriously? When I asked about this, I was given the «shrug» and was told to come back the next day.
Don’t waste your time with Pep Boys. I seriously think that the mechanics at ALL Pep Boys locations are simply bottom feeders and live to suck away at your soul.