Staples

This store has the worst customer service of any Staples I’ve ever been to. I never go in to buy anything anymore, but sometimes I find myself in a bind and needing to print something for class, and since I live around the corner it’s the most convenient place to go. The last two times I went in to print a paper from a flash drive, both last night and about 6 months ago, their computers were down and they had zero work around — I was just out of luck. Really, at a print and copy shop — you have no way to print a 2 page document for the customer standing in front of you? How is that acceptable? Not only did they not give a sh*t in the slightest, the guy at the counter actually smirked at me for being upset! When I asked to speak to the manager, the guy in the print shop behind the desks had every single machine in use for other jobs (apparently not for anyone in the store, which was quite empty), and told me that when the computers go down it’s usually only for 20 – 30 minutes so I could wait around if I wanted. (?!) My advice to him, which fell on deaf ears no doubt, was that if his computers go down and prevent his customers from using his print and copy service on a regular basis, that perhaps he should leave one of the many machines in the back available for the sake of customers who are coming into the store and needing service. I definitely won’t be back.

I was disappointed when the staples in Allston closed, and I think this one is my new favorite. As a teacher, I do a lot of back to school shopping, and I was able to get a ton of items for under ten dollars total. Even the cashier was surprised! They also had some great clearance items as well and I got some very cute hedgehog pencil sharpeners for 30 cents each. Staff were very friendly and engaging!

I just want to say that Matt/​Matthew who works in the Copy and Print center at this Staples location is amazing! I had a complicated order when printing out wedding address labels to go on my Save the Dates. He handled the task like a pro, was super knowledgeable and very nice. Instead of simply telling me my request couldn’t be fulfilled, he figured out a way to complete the job in a timely manner and the labels came out great! He was very professional, which I appreciated.

Great experience there the other day at the Copy & Print Center! Megan was super helpful (and patient) and made sure that I got exactly what I wanted. Everything came out really professional. Thanks Megan!

This Staples is staffed by incompetent, unhelpful individuals. I am one out of probably 100 consumers who actually recycles old ink cartridges, and it was my understanding that you got $ 2 in Rewards money for each cartridge recycled. I didn’t have my Staples rewards card on me, so the woman at the register was trying to look it up and was not having success. I was not communicating effectively with her, so I called over a manager. He proceeded to treat me rudely and tell me that my Rewards account had been deactivated since I haven’t bought anything in a while. (For the record, I have never heard of ANY store that does this.) He then told me that the ink cartridge recycling program had changed, effective March 2014, and you now have to buy ink within 180 days of recycling ink to get the rewards. I have no problem with the change in policy and am not writing with regard to that; I am angered by the staff’s unwillingness to help me access my account and general disregard for my trying to do the right thing by recycling. I went home and looked up my account, which indeed exists and is active, so they should consider hiring employees who actually want to help people.

I’ve been here various times and it was fine until i tried to use their EasyTech service. I called up and spoke with Shawn, who is the manager of that department and conveyed that he knew what he was doing. Well– every step of the way, he didn’t. On the phone i explained the task and he cavalierly told me an answer that was just plain wrong, which i had to point out to him by having him go to a website that said as much. He then said i needed to order a part and bring it in as Staples doesn’t have it to order. I asked him to go to web and identify the specific part– he does, i order it, and bring it in and it’s the wrong part. No apology, no «how can i help you fix this problem» just «well, order a new part». When i asked him for any apology as this was now causing me a lot of hassle he wouldn’t apologize for his mistake. The guy is not a bad person but is simply not competent for this job and not cut out to deal with actual customers.

I sent a 20 page brochure to copy center and needed one copy. They wanted to charge me $ 40.00. This is for 10 two sided 8−½×11’s because the brochure is 5.5×8.5. Since the manager Patrick left the copy center has gone downhill. His replacement Kristina was excellent and she is gone too. Staples is losing money on their old model and rumor has it they are going to sink everything into copy and print. The copy prices reflect this.

Fellow Realtor, avoid this Brighton location of Staples: my second horrible experience here since they closed the Watertown location! No more full service and just not good printing services or no service, period!

Have you ever had such a great experience and caught off guard because if it? That’s exactly what happened when I had forgot two coupons and needed two different orders adjusted (one from a previous day). Asst. Manager Nick took the time to adjust each transaction (one had ten items) and did so without hesitation or without a negative approach! Thank you!

I’ve been a loyal Staples customer partly because of the company’s mission to diversity. However, today’s experience was just terrible.
I emailed a copy request 2 hours prior to my visit to the store. Prior to sending the email, I spoke with an associate who told me that I should send the file but write in the email that I would arrive and explain what needed to be done b/​c I wasn’t sure what type of paper I wanted.
So, I arrive around stated time to find one sales associate helping out this one guy who needed a lot of customer service. I stood around for at least 15 minutes and was even missed by the so called Assistant Manager who served another customer who, in fact, came in after me. I was annoyed. They really should have two people up at the front serving customers because there were at least three other people behind me who needed something.
When the Assistant Manager came to help me, she bounced around between a few other things before finally getting back to me. They are seriously understaffed and should put more people on, considering they are more expensive that most other places. She was unable to print out even one copy of a file for me. I only needed 8 copies of a file on card stock. She said she couldn’t help me, and that last minute requests are hard for them, almost like in a blaming tone as if I wanted to be there at the last minute.
She didn’t realize that I am a stay-​at-​home mother, work two jobs, and am a small business owner on top of that. My toddler daughter was with me and was getting antsy in her carriage. The Assistant Manager was not seeing the big picture at all and very unsympathetic. How the hell am I supposed to know that getting 8 (one sheet) copies on card stock would take more than 45 minutes??? I arrived around 4:45PM only to get out a little after 5:30PM. (I was so pissed b/​c I had to drop my daughter off at daycare and then head off to my night job.)
The Assistant Manager told me that she couldn’t help me and mentioned the self-​service station. Either she or the other guy up there said that they don’t normally handle on the spot requests. Okay, then why didn’t the associate on the phone tell me that? Firstly, I really didn’t understand what she meant by self-​service station, and she didn’t seem to offer it in a helpful way. Almost just throwing me over there. My daughter basically cried out loud the whole time that I was getting my stuff down through the self-​service station. I zipped in and out. I don’t know why the Assistant Manager couldn’t have just helped me out with that. VERY POOR SERVICE!!! especially considering my daughter was crying loudly and disturbing everyone around us.
I am a disgruntled customer but am most likely forced to use their services again in the future since the copy center in Watertown Square has closed down. Argh…

Went in shopping for a router and modem. Took a while to get the help and advice we needed, but the guy that did help us had good advice and helped us make our buying decision. A little confusing to find what you need, so we would’ve appreciated help as soon as we walked in.

Get all of your print needs fulfilled at this Staples and no where else. Each time I’ve been there the employees have been friendly and very helpful. I will never go to any other Staples location (or to any other office store) when needing help with copying and printing! They are great!

I live right near this location so I have to go here all the time.
I really like them. The managers are very thoughtful, the employees have been there a long time and know what they are doing. The print shop is very capable, etc etc etc.
I don’t buy anything expensive from them, but for, you know, staples, they are great.

Decent store, but the line to check out sucks during back-​to-​school. Other times of the year it is much better and less annoying.

This Staples is their #1 corporate store in terms of age — in other words — the very first Staples retail operation in the USA and the world. For years it has been the very best Staples store to visit to receive help with difficult or complicated problems. It is the place to receive the best customer service with the least sales pressure. If you are unsure what to buy, the workers at this Staples store will spend the most time with you and be the most helpful. The only thing keeping this store from 5-​Stars is that about every other year a new improvement is announced for the customer Reward Card program, but in reality the «improvement» actually makes the program less easy or rewarding, or both.
Two MBTA busses stop near this store, however, it is somewhat tricky because you cannot see the front of the store from either bus line.

I have been a customer of this location for many years and have never had an overly bad or good experience, as it has always been just ok. However my most recent visit I had to have a document blown up (football squares) and was overwhelmed with the customer service I received. I think the guy must have been a manager (older short hair glasses). I was in and out and spent under 3 $…

I didn’t even bother to read why the rating was so low for this location because it’s THAT good.
I went in and less than 30 seconds later a sales associate greeted me (that’s polite), asked me if I needed any help (why yes I do!) and steered me into the right aisle, asking me for specifics of what I was looking for today: an electronic stapler. Needed one that was light, convenient, and wireless (that’s a lot of characteristics!). Low and behold,. he helps me find it, fast.
Great service. The cashier was nice too! Asked me if I had a Staples Card and asked if I wanted to sign up for one (sure did).
HUGE STORE. HUGE SELECTION. FRIENDLY and POLITE WORKERS.
That was easy!

Never again. I’ve been in here a few times since moving to Boston and each experience is more astoundingly bad than the last.
First, nothing ever works. I’ve had to use their copy and print center more than once and I’ve never seen it running at 100 percent. Basics such as printers, computers, and faxes are frequently down, and no one knows how to fix them. These items are rarely marked as out of order, so when you ask the staff for help they look at you like you’re a moron for assuming that their equipment is actually functional. Today I was informed that one staff member has been trying to get the tech support people to look at the computer/​printer connection for two weeks, but no dice so far. So in the mean time, you can get on one of the functional computers if you’re lucky, but you can’t print anything. There are no signs to indicate that this is the case so you don’t find out until after you’ve logged in and started to accumulate the usage cost (cheap, but still). This seems to be the typical way of doing things at this branch.
Also, the quality of employees here leaves a lot to be desired. Many are disheveled-​looking and inattentive. The front-​end staff on the registers are totally incompetent. Some cannot communicate effectively in English and seem completely unfamiliar with the register system, leading to numerous conferences between employees in their native tongues trying to figure out how to ring up even the simplest of purchases. Of course, the lines are growing as this is taking place. The first time I came in here, the woman who checked me out could not compute the difference between my check-​in time and my check-​out time on the computer (it was something like 5:13 to 5:34), and needed to summon her colleagues for assistance.
Come here at your own risk.

Pretty much what you would expect from Staples: a store that has just about everything you would need for your office.
Now, I am not exactly the type of person who is whipped into a frenzy of excitement when I see neatly presented rows of graphing calculators; cell phone and mp3 accessories; toner cartridges; lateral devices; surge protectors; and/​or office furniture, but if I was, you would be find me at this store. This store in particular because aisles are clearly marked; the salespeople don’t hover and everything is so tidy.
Aside from things like reams of paper, computers and writing instruments you can find other office necessities like candy and coffee and even pots for your plants. (For you Mad Men type professionals, you can score brandy for your office decanter at the Martignetti’s next door.)
Essentially this is one-​stop office shopping in a neat, no-​pressure atmosphere.

This is the very first Staples to ever open out of all of the thousands that now exist across our great Nation and abroad. That alone is a good enough of a reason to drive over there and get my supplies there. I like that store a lot. It’s very well maintained and everything is very easy to find. Their copy center staff is very knowledgeable and their prices are great as usual. Oh and their easy techs are quick as well when it comes down to getting your computer serviced.