Packman Disposal

I give no star you sell to another company then don’t follow thru with what you promise it set up ., shame on you Pacman I called you two weeks ago to stop and starts at our new house well I’m still waiting for a pick up. Just call an Abe’s company answered an had no clue about the appointment. Bad play Pacman

Great service so far. When I’ve called I speak to a courteous and helpful person too. Love their service! I have no complaints.

Reading the reviews is surprising to me. Packman has been picking up my trash for 10 years now. I am extremely happy with their service. I have forgotten to take my trash to the curb and have come home from work and they dumped it! I don’t expect it, but it sure was nice of them. The office girls are very helpful, I figure with the way people are so «entitled» now days, you get what you put out there. I’ve never had problems when calling in other that waiting on the line. What company doesn’t have a wait time? I Strongly recommend Packman!

After my handle got broken off my trash can, I called and told the receptionist about it and said I’d like to speak to the mgr. It’s been over a week and still no call!!!
Now my billing cycle is past due and they want $ 5 more for a late fee! SURE!

Don’t use this company. They missed my trash three out of four weeks in June. When I tried to call, they say the average wait time is 8 minutes, but everytime I call I’m on hold for more than 15 minutes and they are extremely rude. I tried to cancel and they said I’m under contract, but my contract says they need to pick up my trash regularly. Big headaches and bad service.

We have used Packman at several different metro area locations and always had great service from both the office staff and drivers. However, when I called to set up a new service this morning, I was told the wait time on hold would be 8 minutes. Really?
An 8-​minute hold time is ridiculous, and instead of waiting 8 minutes I called another service. They answered in less than a minute.
Perhaps Packman should think about adding additional staff if their customer service phones are that busy.

I person i talked to when i called in to ask a question was very rude. Dont remember her name but the guys that run the truck are extremely nice and helpful. So
YAH for the guys
BOO for the office

I can’t recall an experience of poorly run service worse than Packman Disposal and I hope I never do.
Setting up service last September was easy but that was the extent of their overall competency. I paid for trash and recycling services from Sept 2014-​Feb 2015.
My first three weeks of trash service was w/​o the trash cart they stated they would provide. Recycling service was supposed to be picked up twice a month. They picked it up only once a month. Actually, this last month, they didn’t pick it up at all! They kept claiming they would discount me for the lack of service but it never was reflected on the billing.
Ugh, the billing! They nvr maintained good billing records. The first three months I was paid in full. Then the billing came and said that I didn’t pay at all. Called up, got it fixed. Then got the second billing for the second three months. They said I already paid in full. I never did. Called up, got it fixed.
For some reason, they sent me a second trash cart in January. The flyer stated that they were providing a new cart to those customers who needed them. However, I already had one. Idk what they were thinking.
I cancelled service in February and was told to leave the carts on the curb for pick-​up. They took my trash, took the second cart, left the first cart and, once again, didn’t take my recycling. Apparently, they think I still have service w/​them which is ironic since I wasn’t getting that great of service before.
They’re a lot of waste disposal companies out there that’ll serve you but Packman Disposal isn’t one of them.

I have been using this company for over a year and I had absolutely no complaints with them at all; We had minimal trash each week, mainly using recycling, and got a deal from a flyer for 3 months.
Fast forward to trying to get another deal they offered, but apparently they forgot the fine print of saying you can only use once a year.
Next they said the cardboard boxes I had needed to be cut into 2 foot lengths, Really? I mean I am not giving them a refrigerator sized box, but come on.
The last thing just happened that you cannot put more that 65 lbs. in a giant bin. Again I understand restrictions, but 65 lbs is less than my mid-​sized dog (no I am not throwing her away).
So suffice it to say it is a GREAT COMPANY, when they take you money and you do not really use their service.
PS. tell me why I cannot simply ask questions via an email?

I’ve been using this company for many years. They never fail to show up. One day I forgot to put the trash out in time. The truck had moved on past my house. I caght up to the truck and asked if they’d come back for my trash and they did. That’s customer service. If you have large items simply call the office and let them know so the guys in the truck know what to expect when they arrive. If you live in Broomfield they come by on Mondays which is perfect since I generate most of my trash doing the weekend chores. I don’t understand why one reviewer was putting payment envelopes on the door, because they take credit cards payments on-​line.

Absolutely the worst company I have dealt with since moving to Colorado. They picked up our recycling the first 2 weeks and then just stopped. We called and asked why and the operator told us that they must have just missed it and would pick it up the following day. The following day arrived and again they didn’t pick it up. We called again to inquire and the operator said there was no note that it was to be picked up. Umm… where is the disconnect here? Finally it was picked up after the second call.
Fast forward 2 weeks… again our recycling was not picked up. Our trash was, but not our recycling. We called again and the operator said that we never signed up for recycling, even though we did. Another disconnect. We then requested service be terminated and a refund be sent since we didn’t receive the services paid for 3 months in advance and we were told that we were under contract and wouldn’t receive a refund. No contract was signed but apparently it was a verbal contract. Well Pacman, in two months we will terminate and go with a competent company.

I am thrilled with price and service. The big companies are overpriced, arrogant, and incompetent. You can call their office and talk to a real person. I hope they stay profitable and don’t get bought out.

Rude
Enough said, will argue on the phone to the point that they are right. They told me I live in an apartment and each resident needs to pay. This went on for days — to the point that I even invited them to visit my HOUSE to see it was not an apartment.
Harrassed my mother in law about payment AFTER I canceled. I canceled due to the 3X the normal bill was presented. Just could not bear to call the office and speak to their rude receptionist.
No online service
No recycle
No email
No voicemail.

I just looked Packman up online to call about their holiday pickup schedule. I was stunned to see any negative comments. I have used Packman for over 10 years now and they have been nothing but reliable as a brick… and very affordable! They have always lined up our cans along the driveway after evey pickup. I started a home based business about 5 years back and it added an additional two cans each week without a hitch. I got the recycling bug last year and found they have a good recycling program that allows up to two 32 gallon containers with no pre-​sorting needed. I really like their service… in summer if I catch their guys coming, I offer them cold sodas they are so good! NO PROBLEMS here in over 10 years of doing business with Packman.

Love this company. Have had no problems. Dependable. Clean. Always have picked up my garbage. I like paying online. Wouldn’t switch for the world.

I know that there are a lot of negative reviews of Packman I don’t know why. I have had them as our trash service for going on 3 years now and have never had a problem. They always pick up my trash. They are reasonably priced too. The only thing is that sometimes there is a little trash left behind. But that is to be expected with any trash company.

You’d think with as many reviews as I’ve written here over the years, I’d know enough to check Unilocal before choosing even something as seemingly simple as trash and recycling service. Apparently I needed to learn my lesson yet again.
Some highlights of my Packman Disposal experiences over the last two years:
1. Repeatedly did not pick up my garbage and claimed it wasn’t at the curb, because a neighbor had a tendency to park their car near where my cans go. Apparently if they can’t just reach off the truck and grab the trash with zero extra effort, it doesn’t get picked up.
2. They have no voicemail and their phone service hours are 8 AM to 4:30 PM on weekdays; in other words, if you want to convey ANY message to them, you MUST use your work hours if you work normal business hours. There is no online support. There is no email support. There is, again, no voicemail. Let that sink in for a moment. How many decades have various answering services, machines, and voicemail providers existed, again? It’s not rocket science to allow customers to leave you a message.
3. Missed a payment on my door that I had drawn a giant Pacman on and written «PACKMAN DISPOSAL» on in all caps and red ink, visible from the street. Did not pick up my trash.
4. Put me on hold for several minutes, then hung up on me as I was trying to pay my bill by phone to avoid a repeat of the above.
5. And the crowning achievement of Packman Disposal, which prompted me to finally Unilocal them: They left a notice on my door that says «Payment past due, service interrupted.» Right next to the check taped securely to my door, in an envelope with huge letters reading «PACKMAN DISPOSAL.» They did not take the trash. Or the check.
Now, granted, they’re a local company and the cheapest around. If I can’t find a local alternative, I’ll probably keep using Packman out of pure guilt about avoiding chains when a local business is available. But with that stellar display of ocular acuity in mind, I’ll be very careful whenever I see their trucks on the road!

I fully realize that, by writing this review, I run the risk of having my garbage collector get all Tony Soprano on my ass, dumping the day’s haul on my front lawn. That said, here’s the review…
I’m not a recycling nazi, but why is it that I can only get glass, aluminum cans and two types of plastic recycled. Does nobody recycle cardboard anymore? Remember cardboard? The easiest to recycle of all?
Don’t misunderstand me, the reason for a mere three stars is not because of the half-​assed attempt at recycling; there is more to it than that. Like, for instance, the fact that the big garbage truck leaves an oily trail of hydraulic fluid throughout the neighborhood. It’s called maintenance, folks, and it helps if it’s performed once in a while.
Speaking of vehicles, what’s with the guy in the beat up old pickup truck who’s in charge of recycling? At first, I thought it was someone coming around stealing our recycling, and thought i would drop the recycling option (since someone was willing to just take it away) until the day I saw him leave an official note stating that cardboard is not accepted in the recycling. Wait, what? Do you have to supply your own vehicle to be a garbage collector around here? Can I work for you guys? I’m sure I can hold a couple bags of crap in the trunk of my Saturn…
So, if I’m so down on these guys, why the three stars? Simple– they take away my trash on a weekly basis.