Brighton Auto Service

These guys are awesome! My roommates and I live right behind their building. They do quick estimates and quick work. The best part is they’re very reasonably priced and do good work. It’s hard to find a trust worthy body shop. These guys are it!

do not go here.
they do crap work.

I was very pleased with the honest, simple service I received here today.
I brought my car in this morning before work as a family friend had warned me he thought my tires were wearing due to a misalignment. I asked the gentleman at the garage if he would take a look at the tire alignment and he took the time to explain to me what signs/​symptoms I should be looking for in the car to see if there’s an issue. We resolved that he would examine the car and take it for a ride to see if realignment was necessary. He called me a short time ago and said, after test-​driving my car, that he recommended I do nothing on the car for now.
This type of honesty in business is often lacking and I appreciate not paying for unnecessary repairs. I will be bringing my business here in the future.

This place is a joke. I can’t believe these guys are in the service industry.
Here is my experience with them:
— I dropped off my car for repairs necessary to pass inspection
— QUOTED $ 600* and 3 days
— After calling to check on the car after 4 days, I was told 8 days. I figured it seemed long, but I am understanding, and what am I going to say, really.
— On the 10^th day, my car was finally finished
— $ 990 BILL!!! No call, no voicemail.
I told the owner that this was ridiculous and that I am also in the service industry, and I would never do any work over the estimate without personally speaking with a client. He said the bill is what is due. I paid it an left. Ill never be back

This is a good place to take any kind of car. The guys here are fast, efficient and honest. They’ll take a look at your car, charge you the hour of labor, write you the parts and labor list and let you take care of it yourself.
As someone who prefers to do their own work, I wanted a second opinion on a car that belongs to my boyfriend. I could tell looking at the serpentine belt that something was wrong, but I wanted to be sure there wasn’t something else in need of replacing.
Brighton Auto took a look at the car immediately and reaffirmed my suspicions — the tensioner and belt need to be replaced, along with the fan belt and the oil pan.
These are all incredibly easy fixes and I’m well acquainted with how to do them myself, so I thanked them for the time and took the car home. They did an itemized list and recommended a couple of places to get parts on the cheap.
The guys here are definitely worth the labor charge and get the job done fast. This is my new garage from here on out.

I absolutely love this place. THEY DO FIX BMW’S. They have been fixing mine for years. My only (selfish) complaint is that they are in Brighton which isn’t easy to get to without a car. I’m over it though. I will bring any car I own to these guys. They might be slow but I really don’t care — they have saved me THOUSANDS of dollars from the sleeve bag Herb Chambers dealership where I bought my beamer from. They suck. If money and a quality auto repair matters to you, then these are your guys!

Good guys, good prices. All-​around do a great job!

Let’s face facts, girls get fleeced at the dry cleaner and the auto mechanic. Why didn’t mom say marry one of these guys instead of a lawyer or a doctor? But don’t fret, young lovelies…
Alas! There is magic in these here lands o’ Beantown! There is an auto service in Brighton that doesn’t deflower yonder babes in the woods via her wallet like all those other trolls and ogres lurking about.
However, there are rules:
1. They are not fast but they also don’t try to sell you or scare you to buy stuff you don’t need like at a dealership.
2. Their prices are fair to low. If you think you paid too much, then you really don’t know what kind of deal you got. My boyfriend’s family has been going to them for years and I never feel stressed out when I drop off a car like I do at BMW.
3. They don’t repair BMW. If they did, those bandits at Herb Chambers would never see my pink a– again. UPDATE: They do work on BMW! Herb Chambers, see ya bitches!
The Odd Couple:
1. Oscar the Grouch: Tom, the manager (not to be confused with Rick, the owner). Hard-​boiled Bostonian. Honest and hard-​working. Will never be called «chatty» or recruited for things like «welcome party» or «congeniality committee.» Good egg.
2. Mr. Congeniality: John, the mechanic. Champagne Charlie. Talkative, funny and sweet. Just as honest as Tom but more social. I respect Tom but I love John.
Now that I found this place… next up, a four-​leaf clover!

This has been my shop since I moved to Boston 4 years ago. They are an auto shop, so maybe a little rough around the edges in the style of their customer service — but they are fantastic as far as fixing my car. They get it done in the amount of time they say it will take and they check with me before doing anything costly. I have also brought my car to them with it making noises, me being concerned about the brakes. They could easily have done lots of expensive work and charged me, but they were very honest and did the minor repair I needed instead. It is good to have a garage I can trust won’t rip me off.

UPDATE; In response to Richard L’s post —
You or your shop were NOT proactive in the handling of my repair. I asked you to call me and give me a status update (which you/​your shop said you would) as to how the repair was coming, to which you did not do, I had to chase you.
I asked if this job could be done in 4 days before the Holidays because I needed to plan my holiday travels accordingly. You obviously could give a rat’s a$$ about your customer’s needs and it shows in your post here.
It’s funny, but you also make it sound like you never have had to tow a vehicle into one of your repair bays from your driveway? YOU OWN A REPAIR SHOP! OF COURSE YOU HAVE! CARS COME IN DOA ALL THE TIME. And your mentioning of a MAP sensor is false as well — nobody mentioned a MAP sensor when I called to pay for it, or to bring the truck back on the following Monday, so i don’t know where you got that from. And I am happy to post photos of the lower dashboard assembly that was removed on the passenger side of the truck by your shop, they were sent to the BBB in my complaint.
Seems like Becky L’s review was spot on as well. You guys must make a living off naïve college kids and their parents $$$, and with the turnover on that neighborhood i’m sure its a good racket.
Stop your complaining you got me for $ 180 bucks.
Brought my truck there on a Friday morning @ 730AM to be looked at, was told they couldn’t see it until Monday AM. OK. Monday AM, drop off the truck and await for the phone call for the estimate. No call Monday, no call Tuesday, I call Tues afternoon, they have not even looked at it yet. Wed comes, they don’t know whats wrong but proceed to perform $ 180.00 worth of work without authorization. I tell them to stop i will pick up the truck. I need to pay by phone since they will be closed by the time i get out of work. The lock it up, but fail to reassemble the dash panel assemblies and lose all screws to re-​assemble.
Very unprofessional scam artists. WIll never recommend or return for business, and am seeking a refund for unauthorized work.

Been going there since college (11 years now!) and they are just good, honest mechanics. Could bring my car to Charles River Saab pronto or wait a few days, and I always choose to wait for BAS. Really nice group of guys too. They explain things, and they dont make useless repairs. It’s really a class act there.

These guys are SO good that they don’t need, or in fact or want, your business.
Dropped my car off in the morning after making an appointment for service. Called at noon for an update and was told «we haven’t looked at it yet». When I asked if they would get to it later in the day I was told «not likely». Okay.
Picked it up 10 hours after dropping it off. The $ 1,000 worth of needed work hadn’t been done. It hadn’t even been moved from where I parked it in the morning. When I started to walk over to talk with the guy about it he yelled over to me, «the keys are in it», and walked away.
I am a pretty understanding person and it was obvious they were busy and backed up with work, which can’t always be helped. However, appallingly rude and inconsiderate customer service is a choice that these guys make and it is something that really shouldn’t be reward with your business.

I think I’m not alone in looking for some decent mechanics with decent rates and granted, I’ve only been there once, but they’ve already saved me $ 300.
I had a previous estimate and run around at the dealer who assured me the only way to fix the car was to completely replace an exhaust pipe that was cracked — these guys welded it and I was on the road again within a few hours.

These guys are honest, easy to work with, the best. A few years back when I drove a lemon VW (all college aged girls have one, it seems) i got so frustrated with it, i told them to «keep it as long as they wanted, and work on it LAST». They obliged and kept it for a good month.
Now that I am a working woman, and have a decent car, they service it quickly and for a fair price. I had a 60,000 maintenance check up and blew one of the brand new tires they gave me within a week. They fixed it for free (under warranty, but no labor charge) and within a ½ hour. highly recommend!