Actionvest Management Corp

Horrible management company. Entered my unit without my permission and knowledge on multiple occasions– only knew because I was locked out. Never have had a phone call returned from Sharon Taggart, main woman in charge of managing the property.
Would never live in a building managed by this company.

I absolutely love the maintenance at Actionvest. Every time I contact them with a maintenance request, the team comes over as soon as possible (anywhere from an hour later to a day later, but they’ll always give me an estimate). They are kind, courteous, efficient, and really work to make sure any problems that arise are solved!

This management is horrible!!! The emergency department is super unhelpful! The snow covered my parking spot, I have no place to put my car, when i call them, they only say“I dont know”“I can do nothing”.HORRIBLE!!!

I have been living in an apartment in Brighton managed by AV for two years now and I have nothing but wonderful things to say about them. They are extremely timely with responding and resolving our issues. Great management company!

This team is great! When I was living in Boston, I could not have been happier with the speedy response to issues within my apartment. This is by far one of the more helpful management companies I have dealt with!

this management is horrible. them officer doing work really slow. at begin they ask 100 $ fee for run the credit check. ok fine. and they said they will contact me after they run the credit check. then I wait, and wait and wait. no one even call me or something. I called the office like hundred times. never pick up the phone. I was wait like 4 days. that i wont wait anymore. I email to them said im no longer take that studio. could them pay my hundred back. they said no. srsly?

I rented to Actionvest for the past year and things seemed to be going well; the bathroom was in deplorable condition upon moving in and they renovated it without any problems, and replaced a microwave when it broke.
When it was time to show the apartment, that was a whole different story. They constantly let people into our apartment at all hours and without notice, and ALWAYS left the light on. For two individuals splitting rent that work 7 am to 7 pm, this really sucked.
We moved out on August 30^th, and when we inquired about the security deposit, we asked that it be sent to two very specific addresses. They assured us it would be returned some time mid-​September to those addresses and split down the middle between myself and my roommate. I then followed up this request mid-​September, and once again provided another individual with our information on the phone, and per her request, emailed it to her. She assured me it was taken care of.
As of October 1, I had not received the check. I called and emailed and finally got a response. There was «no forwarding address on file» (which we provided on hree separate occasions), so they sent the check to THE SAME APARTMENT WE MOVED OUT OF. Why they thought this was acceptable was beyond me. The employee then proceeded to tell me if could take a couple of weeks to cancel and cut us a new check. I explained this was actually illegal, and that I would be in their office the following morning at 10 AM to pick up the check. If we are able to pay rent on time every month, they should have been more than capable of returning a security deposit back in a prompt manner. Needless to say, the checks were waiting for me with the full amount returned. Such a ridiculous experience and totally unprofessional staff.

By choice, I’ve lived in six apartments in 8 years, enjoying the flexibility renting provides. With that came experiences with good and bad management companies.
ActionVest is the best management company that I have ever leased from. In large part, it was because of Eric Mason, who managed our unit and was phenomenally responsive, helpful and friendly. He treated us as equals, has a great personality and was a pleasure to work with.
We lived in Somerville in the 429 Norfolk St building. Beyond excellent property management, they maintain their properties very well — be it landscaping in the summer or snow removal in the winter.
In our building, a handyman was onsite every Tuesday and Friday. He fixed anything we requested (easily done online) and was very respectful.
We’re moving out on ⁴⁄₁ and they were incredibly helpful and flexible in the move out process.
A great experience and would highly recommend renting from ActionVest.

According to my recent experience with them, I think Actionvest Management Corp took good care of the tenants. The dryers were broken and as a result my clothes were very damp when I took them out. I contacted Actionvest through my landlord and they have taken quick action. They also updated me very frequently throughout the process. The maintenance could take a bit shorter, instead of 1 week as of my case, but I was satisfied that they keep informing me. At the end, they changed the two brand new dryers for us in the basement. So at this point, after 1 month of living in the new apartment, I’m very happy with Actionvest service. I hope they keep up the good work! I strongly recommend!

Is it possible to allocate less than one star? Seems not. Even then, we would take away stars for unprofessional, irresponsible and downright ignorance. That would leave ActionVest with negative stars. A dreadful company, which I grant you is cheap in relation to fees; but one knows what happens when one pays peanuts.
One staff member who is supposedly some sort of manager (it is never fair to name an individual when the company as a whole is at fault), is one of the most useless people we have come across. A dreadful horror of a woman who needs to find a job which prevents her from interacting with the rest of humankind. And, there we have it.
In summary: A dreadful company staffed by horrific people who have no regard to providing a service. But hey, at least they are cheap.

This management company’s mantra is that the customer is always wrong.

They are extremely defensive, will never admit fault with poorly executed repairs, give insufficient notice (if at all) for unit entry, and do not like to converse with their tenants.
They think that sending an email is sufficient communication and will not answer their phones. They do not tell you what time they will be in your apartment, and will not respond if you dare to call and ask. They do not tell you when they are turning off the water for a repair. They take forever to schedule a repair, and then let you know it’s happening about five minutes before the repair person shows up.
They hire a single handyman to maintain several buildings, and basically blame «too many work orders» on the several day delays in repair. Their maintenance man is very nice and hardworking, but he is stretched too thin, his workmanship is shoddy, and follow through is poor. Hire an extra repair man! Or, explain to him that if he does a more thorough job the first time and uses non-​crappy materials, he will not have to come back to re-​do it. Or, I don’t know … measure things properly before you install something.
Signed leases are sometimes returned long after 30 days after signing, which is illegal (again they blame «too much work»). The heat in the hallways often will be on when it is 60+ degrees outside, but they are more concerned with tenants who still use their air conditioners in the Fall. Isn’t it illegal to overheat buildings, just as it is to not provide enough heat during the winter? And, if one day is 80 degrees and the next is 40, you can count on them forgetting to turn the heat back on for the second day. Every time.
I don’t think they really get how to properly implement energy-​saving measures. They installed really poorly made sconces that only accept CFLs — but at such a low wattage, there is barely any light. The sconces will not last more than a few years, they are so flimsy. What a wasteful investment, especially since there will probably be a better alternative to CFLs in a few years.
Some cosmetic and safety improvements have been made, and they do the bare minimum in cleaning, trash removal, and checking smoke/​CO2 alarms. But their attitude towards those who assert their rights as tenants is usually awful.
To summarize: rude, poor communication, poor maintenance and repair, probably illegal or highly inconsiderate practices.

ActionVest has the thankless job of managing properties. They have been managing our condominium complex for the past two years, and I am extremely impressed with the care and level of responsiveness by this company. This is a very large condominium, yet it’s managed as if it were their property. The facilities staff is top-​notch, reliable, and extremely trustworthy. Day-​to-​day maintenance items are swiftly handled. Having worked with numerous condominium management companies, ActionVest is by far the best.

I owned the condo in a property they managed for 5 years. In this time they have done a lot of improvements: new windows throughout the building, new electrical, fire alarms, added recycling, etc. Also the hallways and sidewalks are cleaned from a spill within a couple of days. If anything is broken, it will get fixed.
But then there are some things when they just aren’t on top of their game. Once they asked me three times to inspect my place, but two of them were after I gave them my key and consent to enter. The laundry always has at least one broken washer or drier. It isn’t always the same one, but it’s at least one. There’s a step that’s broken to the point of not been safe for two years, and another one missing carpet for over 5 years now.
So I’ll take the good with the bad. They’re OK

Oh, lets see. Over a year, we had utility issues, no heat, and a huge bug/​vermin problem to name a few examples. Despite our high ceilings, ActionVest refused to change our lightbulbs despite what we were told on signing. That just exemplifies the minimum amount of work that they strive to perform. ActionVest was attentive at first, and then became rude, immature, aggressive and hostile. They never apologize (for, um, breaking the lease on various accounts) and could literally care less what you think or what bothers you. Oh, and they’ll pass the blame around too, and then claim to do things that they never end up doing. The person above who wrote about feeling like they’re doing you a favor in your paying them thousands of dollars? Completely true.

They change the light bulbs in the hallways. There have been issues with broken glass in our building, which they’ve fixed relatively promptly (I’m assuming for liability purposes). I’ve seen them vacuuming the hallways and painting — they keep the building reasonably tidy.
That being said, they are not particularly pleasant to deal with. In fact, they’re pretty passive-​aggressive and can be downright rude. In my building, when people throw things away in the wrong trash can (in the laundry room trash can instead of the dumpster outside), they go through the trash, figure out what apartment it’s from, and bring it back upstairs to leave it outside the offending tenant’s door. There is no sign indicating that the laundry room trash can in question is thus «restricted.» People in my building have to find out the hard way.
I had rodent problems in my building, and they sent exterminators to my apartment who set poison and glue traps. They ended up coming three times, and never managed to fix the problem. I eventually found the issue myself (the mice were coming in from the cupboard under the sink), but it’s something they should have caught, since they had me remove everything from my cupboards. all. three. times.
They get things done most of the time, but I feel like they are not always capable. They definitely treat tenants poorly and with a dose of unnecessary attitude — probably because many in the area are students/​renters and don’t have any say in selecting the management company.

Let me say then when I was living in an Actionvest Property, I felt that I was treated well enough. This would’ve been a four star review, if it weren’t for what happened with the move out process.
I had decided to leave early, and had informed them as such and that I would find someone to take over my lease for the rest of the time (and, should they wish, continue living there with a future lease agreement with the company). They had no problem with this. I started finding people.
Then they brought in a rental agency without telling me. «Okay,» I thought. «If they want to find someone on their own, that’s their prerogative.» I let them do so. I was only going to be leaving my apartment one month early, and they cashed the rent check for the month I was leaving, so I expected that I’d get my last month deposit back. Silly me.
I was informed that because they’d made their lease for the 15^th of the month with the new tenant (even though I’d been given no indication of that and gladly would have found my own tenant to be in by the 1^st) and that because they’d «had to pay a broker» to re-​rent my apartment (because apparently I didn’t want to look on my own, or didn’t have the resources available, or whichever), that none of that $ 1100 would be returned to me. I feel as if I had $ 1100 stolen because they felt somehow that I was incompetent or untrustworthy (not that I’d ever been late on a payment or had any problems that they could see).
I know I did an unusual thing by leaving early, but it was handled in an entirely unreasonable fashion by them.
Also, the review that says they ask for a ton of personal information is true. I gave a lot more to them then most other places. Also, I did feel awkward when my rental agent told me about that time I was tardy with my student loans. Yes, thank you rental agent, I know about that. Thanks for reminding me. Dick.

They don’t answer the phone (prefer emails), don’t enforce rules, and take their time about fixing things. The staff they hire to clean do a good job and their maintenance guy is very hard working and nice — its the upper end communications that are challenging.

I lived in an apartment managed by Actionvest for a little under two years and while there were some little issues here and there, I found that they were usually quite responsive to our needs. We were in a housing situation where our apartment was actually owned by one person (to whom we paid rent and whom we considered our landlord), and Actionvest ran the building. Our landlord was worthless; she could never be bothered to do anything or respond to us, except when it was time to collect the rent (and she had to have it via money order). So our day-​to-​day issues were solved by Actionvest, who honestly did not have to have much part of it if they had chosen not to.
Actionvest also provided me with a parking spot behind the building that wasn’t allotted for our unit because I simply asked and stated that I did not feel comfortable parking somewhere unsecure.
They really went out of their way to make things easier on us. I wasn’t thrilled with the upkeep of the building in general, but after hearing so many horror stories about slumlords in the area, I feel lucky to have had Actionvest be my official ‘welcome to Boston’.

these people are pretty damn awesome. granted, i moved to boston right out of college where the town was exclusively filled with slumlords. so it didn’t take much, but these guys are so great. everyone in the office is very friendly and maintenance problems are solved almost right away (especially since the super, dave, lives across the street in another building owned by actionvest!). after people move out of their apartments they completely clean them and redo the beautiful hardwood floors and paint and it feels like a brand new apartment. that seems like a given but i have friends who have moved into places (especially on ⁹⁄₁) that weren’t even vacuumed before they moved in.
they’re super responsive to other complaints too — i’ve gotten appointments with exterminators almost right away, and once when i called to complain about a plumber tracking dirt all over my apartment they sent me a $ 50 target gift card as an apology. who DOES that?! on top of that, not only have they only raised my rent fifty bucks total in the three years i’ve lived there, they renovated my kitchen last year JUST BECAUSE I ASKED THEM TO. !!
they have buildings in somerville, jamaica plain, and i think brighton?

I think these guys actually suck big time.
I had banging pipes in my wall and they took forever to figure out the problem. at first they didnt belive me so i had to video tape it happening.
they hire cheep (probably imigrant) workers who dont respect the property and snoop around personal belongings.
I’ll be glad to sell my condo and not have to deal with these morons.