Monmouth Marine Engines

As the boating season in NJ nears most of us are going to find that the off season has been unkind. If you find that your boat needs repairs I CANT RECOMMEND USING Monmouth Marine Engines …
In 2013 my family inherited a boat from my late father. It took until the summer of 2014 to fix the damage it sustained from hurricane Sandy. Just before august 2014 we purchased a slip for $ 1600 then set a launch date for aug 5^th. We were trying to salvage as much of the fluke season as we could before pulling the boat from the water. On aug 5^th, just prior to launching the boat, we decided to run the engine. A short time after starting the engine we found that the impeller was bad. A family friend that had walked up to watch told us not to worry that an impeller fix would only be take a few days depending on the place where we took its work load. Next he recommended Monmouth Marine. A few others guys that were standing in the area laughed then told us not to take it to MM. Since we didn’t know of any other repair shops in the area coupled with the fact that a friend had just recommended them we placed a call to MM. A short time later a work order was set up. Although we were disappointed that the launch had to be cancelled we figured whats the big deal waiting another week and the boat will be totally fixed.
2 weeks passed & we did not hear anything from MM. Early on a thursday afternoon my family member placed a call to the shop to find out the status of the repair. The woman that had answered explained that she wasn’t sure of the status but would find out then call back in a few hours. Hours went past without any call back. Early friday i decided to place a call. I spoke to a woman who said she recalled the call yesterday then told me that she would find out the status of the repair then call me back. Hours went by & SHE NEVER CALLED BACK. I didn’t receive a call back Saturday, sunday or Monday. Finally tuesday i called again. After some time waiting i was told that a bolt had broken & the part had to be taken to a machinist to be drilled out. Though still annoyed that i never got a call back i chalked it up to bad luck then hung up the phone. Approximatley a week and a half later, closer to 2 weeks, i began to get curious how the repair was going. So far an impeller job, that was supposed to take a few days has turned into a month … Far worse was the horrible communication between the shop and myself. I called the shop to find that the work had to be halted because the repairman that was working on the impeller had hurt his back. Well into september i was forced to call MM again to check the status of my repair … Not to my surprise the woman that answered the phone had absolutely no clue what was going on & in formed me that she would find out then call me back. SHE NEVER CALLED BACK AGAIN. At this point i was starting to take this a little personal. A few days later i called back to find that the repair had been completed. It was approx sept 20^th. To add insult to injury the woman told me that the repairman had found something wrong with the way the gears were shifting & they needed to be repaired. I immediately advised her to have the part put back on the engine & that we would be bringing our business elsewhere. At this point my family and i decided to take the $ 1600 boat slip hit, OUCH, then wait until 2015 to put the boat in the water. Extremely disappointed but what can ya do.
At the beginning of april 2015 one of my family members drove past the boat. What they found was the bottom portion of the engine that MM had supposedly fixed wasn’t there. A call to MM marine actually yielded an immediate answer. The woman said «the part was placed on the boat like you told us .»
Hmmmm ! What could that mean ?
A climb onto our boat found the part lying on its deck NOT CLOSE TO BEING PROTECTED FROM THE ELEMENTS … February 2015 was one of the snowiest months i can remember and the part was buried in it. Now it is a boat part & boats love the water but is this particular part supposed to be exposed to snow or wet… I DONT KNOW but what i do know is if you take something from somewhere you put it back where you found it !!!
Sometime in september 2014 i went on the MM website. On the site they have a beautiful company mission statement written. In my opinion DONT BE FOOLED BY IT !!!
I never found MM prices to be bad but the NON adherence to their mission statement which touts the relationship with their customers to be #1 needs to be seriously worked on. THE WAY MY FAMILY AND I WERE TREATED WAS UNACCEPTABLE.

My family has used Monmouth Marine Engines for over 40 years and I have been around boats may entire life. Monmouth Marine Engines represent the finest of what a business should be. My dad was a mechanic and we used Monmouth Marine for the big jobs like re-​powering a 25ft Silverton Cabin Cruiser with a 318 Chrysler. I am a university professor so when my father died I relied on them to keep my boats in tip top shape. I was in the Coast Guard Auxiliary for over 10 years and enjoy teaching others about safe boating. Right before Hurricane Sandy hit my 1991 24ft Maxum had been totally re-​powered by Monmouth Marine Engines and they redid our interior so it was like brand new. The new engine they put in was more efficient, less weight and actually we went from 330hp to 325hp but the boat actually went faster because of lower weight. The boat was badly damaged from Hurricane Sandy and it is really not worth fixing from a purely financial point of view. However, we have 6 children, 3 biological and 3 adopted and they all grew up in that boat and it has so many good memories. My oldest son Billy, now 26 years old used to use the cuddy cabin as a playpen. Now he will be driving the boat! It brings a tear to my eye thinking about them using our boat again. Let the memories live on!
I have just saved up enough money to get it fixed and Monmouth Marine is doing the work. I trust them implicitly to bring it «back to life» for us. I love developing life long relationships with local businesses. It is a wonderful experience. When I was in the Coast Guard Auxiliary I sent every one to Monmouth Marine Engines to get their boat «fixed right.»
I give Monmouth Marine Engines my highest recommendations and I would trust them with my life. In boating sometimes that is indeed the case!
Best regards, Dr. Jim Brown

scam artists! if youre not a local then stay away! we had a newly rebuilt motor already in the boat and we got charged for a new fuel pump for $ 1100 even though it was new! the real problem was a carburetor adjustment my bf called there to pick up the boat and they told him that the trim was stuck in a down position after he told them he was an electrician and they wanted to charge him additionally when he arrived to pick up the boat and check the wiring, they had unplugged the harness to the trim the fact that they tried to take advantage as a new boat owner is dishonest business practice which should go out of business immediately!