Microsoft Store

I just dropped thousands on a sp3, cover, mouse docking station the whole nine yards.
I came to the store looking for help with a connectivity issue with the sp3 & the keyboard cover. The make an appointment screen was not working and the people behind the desk saw I was trying to use it. At no point did anyone ask if I needed help or see if I needed anything. I stood around for 20 minutes looking for someone to help, but at no point did anyone approach me. I asked someone at the desk for assistance and was abruptly told they were going on break.
Terrible customer service.

Wish you could give no stars! This store is awful! Staff seem genuinely carefree. Went in to get a laptop was not approached or asked for assistance! Not that I’m not capable of buying my own items, but it’s nice to know the trends… But regardless! I went to apple and got a MAC thanks but no thanks MS Store!

They did the job well. My PC had a problem doing windows update, which I had tried to fix myself using suggestions from the web, nothing worked. Brought the PC into the store by appointment, they fixed it and returned it 2 days later. Thanks Will and the rest of the staff!

This is not a Microsoft vs Apple competition but it almost feels like it and it really shows. Came in here at least 2 times on 2 different occasions, looked around for quite a bit and was not approached a single time with help. Personally I am not that big on staff approaching me about help when I enter the store but I do like to have a staff availability which this place did not have. They were too busy talking among themselves. Meh. I’ve experience better.

This particular store has great sales representatives. Very friendly. They do NOT hound you nor force their product on you. I was very disappointed how ever of the lack of knowledge that the gentleman had of the Fitbit Charge HR. All he could say was how «popular» it is.
As a person who does a lot of product reviews knows that I can’t go on how popular it is. Or being told how it can’t be kept on the shelves. I need to know the actual details about a product. I am finding that a common theme in big store’s like Apple, Best Buy, T-​Mobile ect…
You go in, & all they can say about a new product is how they can’t keep it stock.
What he failed to
.and, many other people that are now having this same issue is that the HR sensor that’s on the wrist can only pick up a HR thats 160 at highest. Mine only went to 150. Also it’s very delayed in and, it’s by far not a good watch for someone who is really serious into fitness. There are now hundreds of complaints about the software ect ect. I returned the watch.
Again, store was very big, not stuffy but was very disappointed in the knowledge.
When you’re selling a product to a consumer who makes it VERY clear what they are looking for how can you sell them a product that will just waste their time and, they will have to bring back.
Same issue with the Samsung Gear S.

I purchased a Samsung laptop with a full service warranty. I had some minor issues with it not shutting down properly. I brought it in for warranty repair and it’s been over a week, and they still haven’t been able to fix/​or determine if it’s a loss and get me a replacement. Meanwhile, my business is at a stand still while they twiddle their thumbs. All I can say is that the Apple Store would have had this done in 1 – 2 days max. And that comes from experience. My kids have Macs and I wish I could get used to them…

I’am writing this review right here at the store while I am waiting for my laptop being re-​re-​re-​re-​repaired. By saying that, it has taken 3.5 months to have ONE problem fixed! My laptop was in warranty when I first brought it in. After 4 round of repairing (that’s the number of «re“s above), it is out of warranty and the problem will not be able to be fixed free of charge.
Fine. Even worse, the laptop was taken apart for a number of times, so that it performs worse than before, (e.g. the noise level goes up).
One guy literally said that they were JUST doing a courtesy service for me. Come on, I bought it here and it was within warranty! it feels like they set up the Answering Desk to compete with Apple Genius Bar. but MS didn’t produce laptop, so they are not so passionate of what they are doing.
To summarize: a 3.5 months project, only to make the warranty expire and to make the laptop worse.

Omg worst tech customer service ever. Do NOT think this is comparable to an Apple store but for PCs. It’s more like a tiny, albeit well-​lit, Best Buy with a small display sampling of Microsoft’s available products, and primarily staffed by twenty-​somethings who were told by their parents to get a job and are simply counting down to their Saturday night fun in the parking lot later. But seriously, the guys working there were uninformed, asked me why I would possibly want what I wanted, and not helpful AT ALL. I have to be fair though: there WAS one apparently outcasted female employee working the floor who was doing like 200% of the customer service, but she was busy with customers so I had to choose between one of the three stooges apparently. I had to reluctantly break up their good ol’ boys bonding session to get any help, and they definitely made me feel like I was inconveniencing them. After all, it was a Saturday night. One literally answered one of my questions with, «‘Cause that’s how they [meaning Microsoft] screw you.» (Definitely feeling screwed tonight, though, not gonna lie, but I was actually looking for information and assistance from him in that moment.) I found myself educating them on what is available and where when they didn’t believe me that Microsoft even makes what I wanted (windows 8.1 student version). All I can say is «WTF?!» I GUARANTEE that if Bill Gates walked into this store tonight these dudes would have reflexively done rock-​paper-​scissors to decide who had to deal with «the nerdy-​looking, squeaky-​voiced guy.» SOOO glad I only need Microsoft once in a blue moon. I guess I’ve been spoiled by Apple stores. That truly was the most irritating $ 120 I ever very hesitantly spent, aside from maybe a speeding ticket. If I didn’t absolutely need it for my internship there is no way I would have bought a single thing. Do not go here. There is nothing they have that isn’t online (unless, like me you needed the CD version of 8.1 today). Hopefully the other stores in the franchise are better…(insert doubtful expression here). This is the only one I ever went in. But, hey, the bag they put your purchase in is made of fancy material and snaps closed, so that must mean I had a quality shopping experience. Or I just paid $ 120 for a fancy shopping bag and so these dudes can have a job.

A very unique store which displayed laptops and tablets for you to personally try out. I was able to try out a tablet, which was cool. They also had a section for you to play their video games, which was on an XBOX system. The staff people were very nice when I asked them some technical questions regarding Windows 8, and whether or not the tablets had Flash Player capabilities.
This place does get crowded at times, but overall this is one store that I would NOT want to skip.

Great employees, good (for the most part) cusamer service. The prices are a little high. There warranty is one of the best around. As long as you have the damaged device, they will hand you a new one. The only thing that I did not like was, today I had to get a replacement pen for my surface pro 2. The man that was helping me said that they do not sell replacement pens separately. I knew that was untrue because I looked it up on there web site prior to going. In conclusion, if you are looking to buy a new device, I would say that the Microsoft store is the place to look. If you are looking for accessories, I would go to Best Buy or Staples.

Excellent service. They are knowledgeable with their products. Our sales person Albert took the time to sit with us and set up the product.

I purchased a laptop here and was supposed to get a $ 25 gift card. I assumed it was in the bag when I left, but got home and it was not. I called the store to see if they would mail it, but they have a «policy» about not shipping items from the store and I was told I would have to make a return trip. When I asked what their policy was on employee screw-​ups, there was silence on the other end of the phone. Not sure why I should be inconvenienced when they messed up, but there it is.

I wasn’t going to review this place simply because I didn’t buy anything, but I changed my mind after walking through the place. It’s a pretty cool store with very helpful staff, and even a spot for kids to play video games (PS2?). I’m not really a PC guy anymore, but this place is kind of like the Apple store, but without the coolness factor of Apple.
Anyway-​if I was going to buy a Microsoft product, including their smart phone I’d go here to make the purchse because the staff seemed very helpful and very knowledgeable. Since I didn’t buy anything I can’t really give it more than three stars.