Babies R US

Great staff, knowledgeable of products, highly recommended for at least a visit.
Love it, loved it, loved it, the best…

I dont know exactly what day was their re-​opening but when I walked in today there are signs in the entrance saying «Grand Opening»
Renovations were nicely done. Store has «the new paint smell”(its not a bad thing but worth noting) Nice layout too!
Workers are very friendly and helpful. Everytime I asked someone a question they were very pleasant and correctly directed me to the location.
I am sitting in the Mother’s Room (Located next to the women bathroom) The room is cozy and cute. I am comfortably feeding my 4 month old on their loveseat. The room also has a rocking chair, 2 changing tables and even a diaper genie. Nice touch! The only thing I think it’s missing is a small sink w/​paper towels OR at least a bottle of hand sanitizer. (beause after I change my baby I am not going to pack up everything plus my baby (ies) and go into the women’s bathroom)

I registered at this Babies R Us in Bridgewater and I’m sorry i had to put this under the bridgewater store because the girls in the Bridgewater store are amazing they’re always helpful but I cannot say the same for the customer service no sympathy for new mothers doing their best for their children. I signed up for the endless earnings I finally got our endless earnings reward it was worth over $ 500 but I didn’t realize it expired until I went to use it right before Halloween of this year and it says it expired 9÷27÷2015 and why does it even expire I don’t know it’s a gift card it should not expire. now I’ve been calling Babies R Us customer service since October 25^th and everytime I call they tell me exactly what the gift card is worth and I would be reissued a new one for the exact FULL amount they promised I called over 5 times now and everytime I ask to speak to a manager the lady or man comes back on the phone and says we just sent it out 10 minutes ago and you should get it with in 4 –24 hrs. Everytime they said this. I called yesterday they said the same thing as be for and the lady said if he didn’t get it by tomorrow. Meaning today call back so I called today 11÷24÷15 ask to speak to a manager again a lady gets on the phone and she tells me my gift cards only worth $ 200 she said I spent it ! I said how come every time I’ve called your customer service agent all told me what the gift card would be worth the full amount of over $ 500 not one but five people of your customer service told me I will be getting a gift card for $ 534.50 I asked her how come she’s the only one who has told me this and none of the other people working in customer Service knew this and they kept promising me the full $ 534.50 every time I’ve called i’ve been telling them I need to have the gift card before Black Friday and every person I talk to says no problem you will have it within 4 to 24 hours I promise you will have it don’t worry and don’t forget to take the survey cuz I got this taken care of for you! An here it is three days before Black Friday and still no gift card now the manager says it has to go to a higher service department of the company and going to take 7 to 10 business days and she says she’s sorry for the inconvenience but she wants to give me the right amount for the gift card! yeah well all your employees should have known that if there was a problem like this now we have no money to go shopping for my daughter’s Christmas gifts on Black Friday and we were depending on this money because it’s money that can only be used at (r us) and we earned it for giving them our business and … its going right back to them. I was very upset on the telephone I started crying and the lady didn’t
Care she had no sympathy at all so hartless. oh and then to top it off about 2 phone calls ago a lady tells me that there was a massive email sent out saying that thousands and thousands of mommy’s didn’t get all their money for their endless earnings and that Babies R Us is going to be resending out more gift cards because it was a mistake there was a glitch in the system now I knew there was stuff on my registry that was bought and was not taking off my registry and I did not get credit for but I was just happy to have what I got $ 500 and I wasn’t going to complain but now I can’t even get the $ 500 they’re saying that I used it. when the things they said I bought with this gift card was bought with other gift cards that we had not my endless earnings… they’re saying there was a glitch in their system so maybe was there a glitch in the system when I used my gift cards and switched the card numbers who knows the manager even said that you never know it could have happened but I’ll never know and I can never prove it to them they’re going to say what they want to say I’m so fed up with babiesrus service Center and management they suck royally they have to do an investigation please you just don’t want to give people their money that they’ve earned because we can’t prove any of it and the sad part is I have A couple of gift cards still from my shower. So I have to continue to give them my business. maybe I should of registered at Buy Buy Baby.
sincerely,
Melissa L

I have been here a ton recently as this is where my wife and I registered. It’s actually a decent store; you need to go in with a plan or you will be completely overwhelmed. Luckily for me, my wife always has a plan when we go here. They have a pretty good rewards program which keeps us coming back and what seems like a pretty impressive selection of everything «baby» you could imagine.
Like any place, some employees are much more helpful than others but everyone is generally nice and friendly. The only gripe I have against this place is that we bought a certain piece of furniture and they totally shipped us the wrong color which was annoying and now we have to get it re-​shipped. Other than that, we’ve had fairly good experiences each time we go. Good luck getting in and out of the parking lot as it’s a very busy place.