Kmart

I shop at Kmart only once every several years. I drive past one, and I get curious because so much time has passed since my last visit. Then I go inside and hardly find any merchandise that I like to buy. This time I bought cat litter and cat food. The line at checkout had only one person in front of me. The cashier was nice, but for some reason she thought that my husband and I who were sharing a cart were ringing up separately. She warned me about some poop-​looking lump on the floor so that I would not step in it. It really did look like poop, so they need to clean that up!

This place should just close its doors for good! If by luck they have what you’re looking for, good luck finding it. If you’re lucky enough to find someone to help you, chances are they are new and doesn’t know where to find it either. And if you get a long time employee they won’t want to be bothered and will just give you a rude answer! Your best bet is to drive right by this store and spend your money at any other store than this Cheesy K!

There is incorrect info in the negative review. There is no store manager named Jeff, nor has there ever been. Online promotional coupons for the shop your way program aren’t always easy. Managers never deal with them, so they won’t always know what’s going on. If there is any issue with your points, you need to call the 1 – 800 number on the back of your card.
When it comes to surprise points, cashiers are very limited on what they are capable to do. So when something isn’t correct, they don’t have any way to override it. The easiest thing to do is to call the shop your way customer service people. They have more control over your points than the kmart associates do.
I worked there for a year at the service desk, so I understand the frustrations that some may have. But the people who work there are good people, and will always do their best to help you the best that they can.
Some of the cashiers may be new and working their first job, so please be patient with them… they are still learning the tricks of the trade. If you ever have any issues or questions, the customer service desk associates will always have time to help you out.

I received a coupon e-​mailed to me from K-Mart’s corporate office a few weeks ago for $ 10 off at K-​Mart or Sears… a few brand limitations but otherwise nothing else. My local K-​Mart closed a few years ago so I do need to drive a little further than somewhere like Target or Wal-​Mart which are a few miles down the road. I decided to drive to this K-​Mart which is about 20 minutes away and picked some items I needed, mainly cleaning supplies and nothing listed in the limitations of the coupon. There were only 2 registers open on a Saturday afternoon and I did need to wait for almost 10 minutes in line. My shop your way card was scanned, my items were scanned and upon scanning the coupon, it would not register. My cashier stared in confusion, a second cashier stared in confusion and the store manager Jeff was called in. Jeff stared at the screen for several minutes, then stared at the coupon for several minutes dumbfounded. Have I mentioned in other reviews how much I LOVE when businesses blame the computer? He asked if it had already been used which is a valid question and it hadn’t, then continued to stare at the screen and coupon as if he was being asked to translate ancient hieroglyphics. He then told me that «all K-​Marts are different and maybe it just wasn’t accepted at their location.» Correct me if I’m wrong, Jeff, but aren’t K-​Mart stores corporately owned and not a franchise? It’s not as if I had a Groupon that was purchased for a specific location and there was no mention on the coupon of «not all locations will accept this coupon». I offered to pull up the e-​mail on my phone and Jeff just shook his head, obviously not interested in practicing good customer service and keeping the customer happy. I told them to screw it and I was not going to purchase anything mainly out of principle, I would give another store my business and had to ask Jeff several times to hand me the coupon back so I could complain to their corporate office. I’ve worked in customer service and I’ve had people hand me coupons that were expired or with fine print that didn’t apply to their purchase and have always done what needed to be done to make the customer happy. It was $ 10. And what’s REALLY funny is that the subject of the e-​mail was «We Miss You» They sent me $ 10 off just to get me back into their crappy chain. K-​Mart nor Sears will ever get another penny from me because of this encounter unless an apology is made that they are sorry for the mistake and that they really do give a shit about my business. And that Mr Jeff gets some customer service training.

Not a bad Big K, I’m not a fan of KMart, but this one is pretty good. About the only thing I buy here is clothing for my workouts. Why pay for super expensive workout clothes just to sweat in them?
I’m also a fan of Joe Boxer sleepwear. Like Super K, they have a super market section. Lots of parking too.