Midas

Went in for a catalytic converter (manifold, rear) for my Mercury Mystique (it had failed emissions test) on Thursday 7÷16÷15. Given a price, and a time frame. Was told it would take about 4 hrs. I said I would leave car and they could call me Friday when it was finished. Friday (⁷⁄₁₇) came and I had not heard from them so I called them around 5pm and car was not ready. Not running right, misfire, running hot. It ran fine when I drove it in. They admitted that I was correct and they would fix it.
They are only open ½ day on Sat. Called Sat am (7/18)and said there were having problems and it may not be ready that day, and to call before they close. Called again at 12:45pm and car was still not ready.
Called @ noon Monday, they had brought in another mechanic to solve whatever problem they caused. They have now had the car 2 full days for a 4hr job. Finally I called again at 5pm Monday ⁷⁄₂₀. Car was finally ready. I came in paid bill and asked for my part back. Josh gave me a runaround and said I had not requested it. I pulled out the paper with original work authorization for doing the work and it clearly showed I want parts returned. He called someone, and supposedly, he was told the government wants Midas to hold it (catalytic converter) for 14 days. I returned 14 days later and was finally given the cat.
They had the car for 2 ½ days for a 4 hour job. Luckily for me they honored the original price, and the car now runs fine and it did pass EPA emissions test. I have no idea what the problems were, what they did and how they corrected them but I WILL NOT be returning to this MIDAS. They need to stick to mufflers and oil changes. They were way over their heads with a manifold catalytic converter and 2 ½ days for a 4 hour job proved it.

I went to Midas today hit a pothole and broke my rear shock… called around weld shops to see if it can be fixed and everybody was take a hour or 2 I needed to be to work in an hour I called and spoke with ken I believe his jacket said (owners son) he told me to bring it in and he would take a look as soon as I got there they opened a bay up fixed it with a strong weld if I would of known they did more then mufflers and brakes I would of been here long ago I love this place… THANK YOU!!!

I went to Midas after getting ripped off at one of the local «ma&pa» shops in the neighborhood. I told the manager Jake and was assured that they have warranties on everything they do so about after 6months of having my brakes put on I thought I heard a squealing so I took it in to get looked at and without hesitation they swapped the pads for free!!! I was expecting a They’re fine don’t ride the brakes so hard but not here. Great service, Excellent customer service!!! Will definitely come back A++