TheTouring Cyclist

Really great bike mechanics and service! Staff is incredibly knowledgeable and helpful. I needed my bike fixed in a bind as my group was touring through. The mechanic spent a ton of time with me and he never made me feel like a dummy or rushed. Prices were beyond reasonable. This is an excellent shop!

I have lived in Saint Louis for some time now and have been interested in bike for most of that time. In my search for a road bike I re-​stumbled upon this faithful friend in cycling. I used to go to the location off of West Florissant before it closed.
I went in thinking that this place would be as great as the other location used to be but boy was I wrong. I think they have lost so much business that it has forced them to not carry much stock. I did a quick walk through looking for some higher end carbon fiber framed bikes and couldn’t see anything.
After a minute of searching a older gentlemen walked over and asked me if he could assist me. I told him what I was looking for and he said that they had one bike. I looked behind me and there it was, I literally walked right by it 2 – 3 times because it was in the middle of the isle.
It looked pretty plain Jane and was not very impressive. It did have some nice componentry on it and the price was pretty decent but nothing jumped out at me about the location and the service I would get by buying my bike here.
I have nothing against the gentlemen helping me but he was a little sharp with his responses to some things I said about the bike I found somewhere else. I told him that I was able to work them down on price and he very quickly said «I am not going to play games with you» in a less than nice tone. I think he hasn’t ridden a bike in the last decade and was not altogether friendly. He did ask me if I wanted to try the bike out but I said the back tire was flat and looked out side and it was raining. I seriously don’t think he could hear me say anything about the flat tire and couldn’t see that it was raining. I told him maybe later and had to leave.
I am not sure what happened to this place but I feel like they are not going to be around much longer.

Clearly the front runner in the contest for the worst bike shop in STL!
I have been to this shop twice, once to buy a pair of mountain bike gloves that were priced well above what any other shop in the area was asking, but I was pressed for time and the location was convenient, so I payed the price. The second time I took a bike to have a 20 minute job performed (again the location was convenient) and it ended up taking 2 ½ weeks to get my bike back!
Not once did I receive a call to inform me of the status of the bike nor did they call when it was finished!
To make matters worse, when I picked up the bike half of what I requested to be done was not completed (I got a great excuse) and the parts they were able to install were installed incorrectly! The part was actually installed upside down!!!
With service like this it’s no wonder that a company that once had 7 stores is down to just one.

The first bike I purchased on my own came (with my painfully earned lawn-​mowing money) was from here, and I continued to fuel my cycling hobby to the addiction it is today. This local chain has stores around the area with a knowledgeable staff who rides, and can help you find a ride you’re comfortable with, and service it as you need in the future. They have a warehouse sale every year which is a perfect time to get good discounts on bikes.