XFINITY Store by Comcast

Special Thanks to Anthony and the other staff at the Brentwood store. Anthony went above and beyond in helping me replace my modem so I could get back to my home office.
He also took the time to show me how to use the new Xfinity Box we just switched to. He was extremely patient and professional.
Everyone in that store was courteous, friendly and most of all helpful in finding solutions
to my problems. Thanks.

Just noticed on my envelope bill
«Committed to you» «We’re committed to providing our customers with the best experience possible»
well if you think comcast is committed or wants to provide you the best possible outcome, just come to any comcast store for the worst possible treatment where customer service believes insulting you is the best outcome in any situation (Don’t matter which store I go), but then again maybe it’s just comcast way of saying «we lack the technical knowledge to serve you well, so we are committed to insulting you»
Did you know «In Romania people already have internet broadband with 100Mbps/​downlink for only 10Euro/​month» thats probably around $ 11 but don’t worry I won’t be relocating soon

I wanted to switch from AT&T to Comcast so I came to this location. I put my name down on a board and less than fifteen minutes my name was called. Super fast and convenient. I knew what services I wanted and Nai helped me in a very professional and efficient manner. She was knowledgeable on their products and answered all of my questions. Nai does NOT disappoint!!! Go see her friendly face if you ever need help!

When my bill came in I noticed it went up $ 20 AND I lost CMT Spike and Pop. I called. It was over seas. They told me it would be going up another 30 $ next month because my package was over. That’s all she could help me with other then me signing up for a triple play and adding my phone. Which was still way to expensive. I couldn’t understand most of what she said. So I went in to the store on Sand Creek at Streets, ready to cry and fight. Cinthya is the rep who helped me. And boy did she. She found a package that gave me the whole next tier up in channels above what I already had and my Internet Blast for a penny cheaper then what I had been paying before it went up. I just about cried happy tears. Thought I was going to have to cancel for sure. She says «Nope when you call, they only work on commission overseas. We in the store work on keeping our Customers happy to stay. And I am!!! Thank you Cinthya

More stores or larger staff. What’s it gonna be xfinity? Everyone in this store is livid right now and it’s always like this.

Just signed up with Cinthya Gregory and was very pleased with the service I received. If you go to this store, make sure you ask for Cinthya. I guarantee she will take care of you as if you are part of her family. They need more employees like Cinthya.

Just had a awesome experience at this store. Cinthya Gregor was very clear, and helpfull. I’m new to California from North Carolina and was actually looking for football attire when I met her in front of there store with a football Jersey on and ask if she could direct me to a store that sells panthers wear? She was wearing Raiders and gladly pointed me in that direction, although that store didn’t have any panther stuff, I returned to inquire about sevice. She saved me at least 100.00 bucks and is a great employee. Xfinity should be proud and clone this sales lady. Thanks Cinthya and I hope the service is as awesome.

I walked into the store to discuss my plan and monthly payment. I was immediately approach by the greeter who told me the wait wouldn’t be to long, «we are moving through everyone quickly.»
I was placed at number 11 in line with a single associate slowly dealing with everyone.
Very poor customer service. They had a manager sitting in a room who should come out and assist with moving people thought there process.
We pay a lot of money, we should get better service.

I did not even want to give a 1 star ratiing after visiting an Infinity store. They have no idea of what good customer service is the way they have these stores set up. I went there just to return their crappy modem/​router which is junk if you want video streaming in your home. You walk in and have to sign in on a touch pad to get helped. It assigns you a number. I went there on a Tuesday afternoon around 3 pm thinking that it should be too busy and I would be able to get in and out quickly. Wrong! There were about 4 or 5 people waiting ahead of me. It was almost an hour (short of a few minutes) before they finally got to me. Every employee moved so slowly that it was actually comical. It didn’t seem to matter that there were 10 people signed in after me waiting for service. They moved slow they were casually chatting with their customers about other things not relevant to what they were there for. They chatted with customers next to them that another employee was helping! When it was finally my turn, it took under one minute to return my equipment, sign for it and get a receipt. Welcome to Hell! I felt like drop kicking that crappy modem across the room. I hope I never have to go back there again and I shouldn’t have to. We dumped cable TV altogether. We have our own modem and router (yay, no more equipment rental fees). We stream live TV through
and get HBO from them also. We use Fire TV through Amazon and have a subscription to Netflix and HULU. We do not miss having cable TV. or the large bill that came with it. All we have through Comcast is internet service at 150 mbps. You can’t get the full 150 with their modem/​router set up. You need to get your own with a dualband router. Now saving lots of money and happier. Bye bye cable TV.

I wanted to sign up with Comcast, but there is always 12 – 15 people waiting and 2 service people… obviously they don’t respect their customers.

Returned equipments here last month and the person who helped us was just plain arrogant and sarcastic. I think her name was Naya or something like that, black girl, thin build, short hair. she def made her company look even worse.

Signed up for new service over the phone and requested to pick up equipment at the store. Customer service is helpful and the number system is organized despite the wait. Would come again. Best to come earlier in the day I suppose

Prepare to come early if you are returning equipment due to their outrageous prices and now very slow Internet. I had to grab a number and wait for an hour just to return equipment.

A few months ago we changed from AT&T to Comcast. I am SO happy we did! We are saving $ 100 a month! We had a couple issues in the beginning with our secondary box but reps by internet chat resolved the problem. Every time I have been in this location, the staff is friendly and helpful. Aug 29 and 30 there was an event at the Streets of Brentwood and Xfinity did an awesome job on their demo’s and contests/​giving back to the community! I continue to recommend Xfinity and this specific location to many. Great job!

This is the 3^rd time I had to come here. Twice in one day. The first box only allowed me 33 channels when I’m supposed to get 160, so I’m came down to swap boxes. The 2^nd box did not work. It would not even come on. So here I’m again having to wait another hour. Comcast suck in Brentwood and the manger tina does too

I’ve been with Comcast for 15 yrs. and aside from costing more than what they were worth, I’ve never really had a complaint until I moved. They were a no show not once but twice AND both times rescheduled without telling me until I called to see where they were. When I called to complain all they offered me was $ 40. I was without cable, internet and WiFi for 3 weeks. I ran my cellular data up over the limit and that alone was more than $ 40! Finally I have up on them and call AT&T. They came the very next morning, service was cheaper, quality was better and they have wireless so I don’t have cables running all over my house! Comcast just lost a good customer!

We’ve been loyal customers of Comcast since Comcast was available in our area. 20 plus years?
Well the customer reps have lied to us twice this month and convinced us to add a security system to lower our bill. Guess what? They promised us premium channels twice only to have a service rep arrive and tell us we have no premium channels just the security system we really didn’t want. They have lost a loyal customer. I’d rather pay a competitor more than give these liars our money.

This place has the absolute WORST SERVICE. Despite having 4 employees working I can only see one actually servicing customers. Who has an hour to exchange a cable box or modem??? If I didn’t hate the look of a dish on my house I’d switch to Direct TV in an instant.

They have so many promotions its impossible for the employees to keep up.
You talk to one, they give you this fee and that fee, you talk to another and all of a sudden that fee is waved but have to add this fee to get that but he can wave the installation cost for you but that doesn’t include HBO free for a year. If you sign up they make you record a message on the phone with Comcast so they can use it against you later. Each employee says something different. Wait time about 20 minutes. All the employees except for one seem happy and try to be helpful.

After 6 long years with Comcast we decided to make the leap and switch to Direct TV. We needed to return our old cable and phone equipment and were told to do so at this location.
SO … In order to avoid any long lines here, which always seem to be worse than the Department of Motor Vehicles, I came in right when they opened. There were two other people waiting and the line moved quickly. The lady helping me was fast, friendly and efficient. The lady working the other counter was having issues with her customer.
MY Overall XFINITY Experience …
When we first started with them, we had the Triple Play Bundle + some extras. Over the years our bill continued to increase significantly over time for no known reason. When I inquired, it was because the promotional pricing we had been receiving was over. I asked if they had any promotional pricing for their loyal customers, but sadly I wasn’t given any discount for phone, internet, and cable. I was told that was the best pricing they could offer. Terrible!
So we made the switch and the day after all our new service with Direct TV & ATT were installed I called to cancel XFINITY services. I was then told that I would be able to obtain that «promotional pricing» now. HA HA! I don’t think so … BYE BYE!
With a saving of $ 80 — $ 100 per month with Direct TV /​/​ATT, my entertainment fund thanks you. BYE BYE XFINITY.

This place sucks! Everytime I called customer service I got 20 different answers. Now I’m here, waiting in person and got another answer in the office. When will they get it right? Never!

Why don’t they have a number to the local office? Can’t even call customer service and get it. Waste of time