World Class Window Coverings

I have had terrible customer service. I can’t rate the product because I was told 7 –10 days and now its 4 weeks with nothing. When I called after 14 days I was told that it takes 6 weeks. My consultant assured me that the blinds would be in before Thanksgiving. I’ve called to get updates and have been told numerous times that someone will get back to me, and nothing. When I called at the 3 week mark I was asked if I wanted to cancel — what, and start the process all over again? What kind of customer service is that? There was still no update on the status. Today is 4 weeks, and nothing. This is terrible — no communication, no status updates. It’s like they messed up and don’t want to deal with it. I probably would have been Ok with the first time I was told that it might be 6 weeks if there was follow up, but to be continually ignored with no follow-​up is unacceptable.

Ordered 2 (count ‘em, not 1 but 2!!) very expensive motorized blinds back in AUGUST. They were measured improperly. Installers came back out and BROKE the shade in my son’s room. It is permanently in the down position. The last email I have from owner Melisa is August 27 saying she will get back to me. I was also given only one remote. Both shades went up and down at the same time. Next step is to deliver them back to their doorstep in Brentwood. Oh and on to the BBB.

I am a Retired Disabled Veteran my home on the main street side heat coming into the window was like sitting in the hot tubs. I contacted World Class seen their ad on monthly Grapewine Dustin Yocum arrived, and talked to me as if he’s known me for years he even had the sun screens on his house. I wish all salesmen/​women would learn from Dustin if your product is good it will sell itself all you have to do is be HONEST. Thank You Mr. Distin I really appreciate what you did for me my home feels so good now no more Iraq heat on that side of my home. G

At the beginning I thought my consultant was great until the wrong blinds arrived! I showed my consultant the sample blind that I wanted and she proceeded to input my order on her iPad. After she was done she told me the total and the approximate date of installation, she then asked me to sign. I signed and I thought that was quick, easy and painless! Boy was I wrong. I now have blinds that I didn’t pick and if I want the ones that I did pick, I have to pay additional. Why in heavens name would I give some more money to a company that did not do the correct job in the first place!

I found World Class window coverings online as I wanted to use someone local. I read all the positive reviews and chose to use them. Catherine came out to my house for the consultation with ample samples of draperies and window coverings. She was very helpful and spent time with me on making my decision. I was very pleased with the quality of the draperies and absolutely love the way they look! The installers did a great job also!
I appreciate the follow up and always keeping me updated on the status of my order. I definitely would use them again and would highly recommend them! Thank you!

Dustin was knowledgeable and friendly during our consultation. He worked with us to fit within our budget and we are very pleased with the final product (wood blinds on some, shutters on most windows). There was a minor miss-​order on one shutter (it didn’t split open like all the others) but it was in a location where it doesn’t bother us. World Class Windows followed up to ensure our satisfaction, and offered to come out to fix the minor error but it doesn’t affect us enough to bother. :) Would highly recommend World Class Window!

Dustin made recommendations and showed me samples, took less than 30 minutes to find what I wanted and sign. We agreed on a 2 – 3 week turn-​around on faux woods blinds for 10 of my windows (I wasn’t in any particular hurry) … to match my 20 year old blinds from another manufacturer.
They had a cancellation and did the installation in a week. Good looking, exactly what I wanted. Excellent customer service. I’d recommend them to my family and friends.

I got these guys through Costco, but I would have to say this company is very unprofessional. I ordered solar blinds for my business almost 2 months ago and they have screwed up the orders twice. The first time I had to wait several weeks to get an install date, and when their installer came the measurements were incorrect. They said since it was the manufacturer’s fault they will have the orders expedited. Now it’s been almost 2 months and the installer came again, but this time he only came w/​4 out of the 5 blinds that was ordered and paid for. So that means we will have to reschedule for a 3^rd time! And since they are installing, I have to schedule it during my non-​business hours so it doesn’t disrupt my regular operations. It’s just very frustrating since it’s the holiday season and I have family members who are visiting from out of the country for only a week, and I had to give up an entire morning only to find out that they still can’t finish the orders that I paid for. I feel that since they made a mistake the first time, the least that they could do was make sure first that everything was in order before scheduling a 2^nd install date. As I said, very unprofessional and would not recommend this company.

Dustin and his Staff are very professional. They showed up promptly at every appointment. They were fair and honest and acted with integrity. We had a fairly difficult project with lots of moving parts. Dustin did his best to sort it all out for us in the most economical fashion. He was courteous and had a lot of great ideas. Allan was also amazing. He took a very overwhelming and daunting task of going through fabrics, design, and product and giving me choices to cover huge windows and make the rooms all come together. Chris was very professional and installed in a flash!
The product was exactly what was promised!
On time delivery!
Professional Staff!
Definitely NOT the cheapest, but truly the BEST service…

I was referred to World Class Window Coverings by a friend of mine. After my initial chat over the phone with Lori, I sent an e-​mail with pictures to show the general size and type of covering try to get a similar product installed at my office building. After a few back and forth e-​mails where my pictures were supposedly not attached to the message, I was then ignored after two follow-​up messages to see how my quote was going, and I ended up going with a company who came out and gave us a quote the same day.
It’s unfortunate, given how many glowing reviews they seem to have.
7÷23÷14
After being responded to so quickly by the owners, I’ve increased my review by a star. Thank you very much for the quick response, and I’m glad to see you’re attentive to your customers on here.

Chris came out to install blackout shades behind plantation shutters. We’re very happy with the product and the install. They really blackout but don’t interfere with the shutters when up in place. World Class Window Coverings truly are.

I recommend this place time 1000. They did every thing they promised. They matched a quote from another company, got my blinds in 2 weeks, and the shutters in less that 6 weeks just as promised. They are an honest company, with great service and products

I needed blinds for my living room and sliding glass door. I’m not a real fan of vertical blinds, but Justin recommended panel blinds. Everything is beautiful. I get so many compliments on them — especially the panels. Justin and Melisa are a wonderful team, and the installers are great as well. I am very happy I chose them to do the job.

Dustin gave us excellent advice on which kinds of blinds to choose, and helpful design guidance. We ordered concertina blinds, wooden blinds, and wooden shutters. Dustin does sales _​and_​installation of all the different window treatments. This makes a big difference when figuring out what you need to order. It might seem easy to order window treatments, but everyone has different window frames, you might have security alarm sensors in the way, need to keep cords out of the way of kids, etc, etc. When the person helping you choose knows exactly how he will be able to install all the different products in your home, he can give you the very best advice. Everything was installed in our Oakland home expertly, on time, by Dustin and his friendly and respectful team. Great service, great prices. Will definitely hire again.

We needed shades for our business and were very impressed with the service and quality we received through World Class. Dustin came to our office with lots of samples, and answered all of our questions, which helped us figure out what solution would serve our particular needs best. The installation went quickly and we’ve been very happy with the shades ever since.

Absolutely love my shutters and shades that were just installed in our home. Very professional from the initial contact, consultation on what to install and the final installation. I would definitely use them again or feel very comfortable referring to family and friends! Thank you for making our home beautiful and much cooler!

Dustin and his team at world class window coverings went above and beyond to work with me and my busy schedule to install my shutters. My work schedule required me to be out of town during the week so Dustin came by on a Saturday for me to install them!!! Not too many companies out there that will do that. I highly recommend this company and will recommend them to anyone needing window treatments.

My experience with World Class Window’s was awesome! We have an over-​sized sliding glass door that needed to be covered and we weren’t sure what to do… Dustin came in with ideas and samples and helped us through the selection. The installation was done beautifully and I was amazed at how accurate the measurements were as the fitting was perfect!
I highly recommend Dustin and Crew! Did I mention it was a great price too and their whole staff was incredibly friendly??? Thanks to World Class Window Coverings!

I retained the services of World Class Windows Coverings for two projects: White shutters (including an arched «sunburst» shutter) in a bedroom and honeycomb blinds plus white linen top treatments for my office. Dustin was thorough in presenting our options and bringing a large number of samples to the house so we could hold them up to the window and feel confident about our selections. He measured twice to make sure the dimensions were perfect.
When it was time for installation, the team was fast, personable, and very professional, making sure we were 100% satisfied with the job before they left. The quality of the window treatments and installation exceeded my expectations — they even put in brackets in that hold the blind cords in place.
As a result of making these upgrades these west– and east-​facing rooms are staying much cooler this summer. I would not hesitate to use them again — highly recommended.

My husband and I had ordered blinds online but wanted them professionally installed. We contacted several businesses in Brentwood but were very impressed with how quickly World Class got back to us!
We wanted to get our window coverings up before Easter since our family was coming to see our new house for the first time. They were friendly, professional and able to get us an appointment scheduled the next day. The guys that came out were early, quick and professional; 24 windows with basic installation in less than 45 minutes!
Our windows look great! Though I can’t comment on their products because I didnt buy my coverings through them, their service was excellent! I would definitely use World Class Windows again and would recommend them to my family and friends!