Vision Optix Optometry

We have been patients of Doctor Ong’s since 2007. He has taken such good care of our family in the old office and the new office. On rare occasions, we had to see the other doctor and she was wonderful too. Doctor Ong always takes the time to be thorough and is patient. Happy patients in our family!

My family and I have been seeing Dr Ong since he first started his private practice. He is an Amazing, caring, professional and most thorough Dr you will find. He always updates his equipment to give you the best service and diagnosis he can! He is always happy and cheerful! And hires and trains his staff to give his patients the care and respect he feels everyone deserves! I and my family will continue to see Dr Ong as long we can!

I so wanted to give a 5 star, however, I had some major issues here. The Dr. was awesome, I had complete confidence. The problem started with a rebate from the contacts I purchased, the rebate was the only reason I ordered contacts through them. I could have ordered them anywhere Costco etc. They said allow 4 – 6 weeks to get my Visa gift card rebate, I waited 8 weeks & called the office, I was told the rebate place was just very backed up, then I was sent a link so I could follow the progress myself. I waited another 30 days & it showed still being processed, I call the rebate center to find out why it was taking so long, I was informed that the application for the rebate had only been applied on the day I called Balfour Optix. They never filed until I called and then lied about it and blamed the rebate center. I finally received my rebate in Jan. I bought my contacts in August. I find that totally unacceptable, I called and spoke with the Manager, I didn’t feel the issue was properly addressed. So I guess it’s a conundrum, like the Dr., front office, not so much.

Service was good for purchase of glasses. Although I had to call several times to check on when my glasses were ready for pick up. They were well past the date promised and would have been nice to receive a call to let me know of the status. Staff was helpful when purchasing the glasses.

Great Doctors staff and office. Recommend to everyone.

We love Dr. Ong and his staff! They are all so helpful and friendly.
During my last visit to his office, I told Dr. Ong that I had a question regarding my elderly father and an eye issue he was having. My dad lives in another town and I really wanted Dr. Ong’s opinion. I was hesitant to even ask, but he said he wanted to hear. He was so very helpful, eased my mind and said if I ever had any questions feel free to contact him.
I have decided to have my dad come to Brentwood and see Dr. Ong for another eye exam.

I visited Dr. Winson Ong first time in August 2015 and loved it. Dr. Ong is top notch eye doctor in this area. He is very thorough and knowledgeable. His office has the state of the art eye exam machines so that you can have one stop shopping. He cares about your eye issues and offers solutions. He does a good job to follow up with your eye issues and make sure it improves. I highly recommend Dr. Winson Ong for eye care.
Dr. Ong also checked my vision and prescribed a pair of reading glasses. It is much clearer than my existing one.

Dr. Ong is top notch. My wife and I enjoy his friendly and professional services.

I lost my contact lens and needed to get a new one and get my prescription updated. I called my eye doctor and they told me the first appointment wasn’t until November! I called Balfour Vision Optix and they were able to get me an appointment the following day. I saw the doctor right away and the exam was thorough, efficient and fast. The staff was friendly and helpful. I now have a new eye doctor and so does my family.

Ok, they have a nice new office.
Owner, Dr. Ong, is nice too and appears knowledgeable in his field.
«But» he needs to re-​evaluate his office manager and staff in order to keep his profitable businesses in business.
1. They can’t seem to keep appointments on time.
2. The office staff can’t handle basic repairs in house.
3. They expect your money upfront, that day, but can’t deliver the product on time.
4. Excuses to the patient are easily handed out but are unacceptable in a customer service based business.
5. (I’m sure others have experienced this too) Instead of being forthcoming with information, the office girls whisper to each other about your situation (or their mistakes) in front of you, go into the back and whisper some more, look out to see who the customer is and then offer up more excuses. If they want to claim confidentiality due to HIPAA, then they need to restructure their front office to avoid this.
I have been a patient here for at least five years and have had several unfavorable office experiences. Rather than argue about them in the office, like I have seen with others, I feel that it is time to find a new Optometrist.
In conclusion, There are a lot of Optometrists out there that take VSP. My advise is to find one that will satisfy your higher expectations for treatment with professionalism.

I’ve been going to Vision Optix (both Antioch and Brentwood) for a few years. Dr Ong ranks up there as one of the best optometrists I’ve ever had. He has a great bedside manner, is knowledgable and uses what appears to be very current diagnostic equipment. His staff did a great job working within the vision benefits that I have. No sales pressure to try and add things I didn’t need. I would definitely would recommend Vision Optix.

I have been a patient of Dr. Ong’s for several years now. I was having a lot of issue with getting eye infections due to my contacts and he was not only helpful in getting my eyes treated but he also helped me to find the perfect contacts to wear and hooray no more eye infections! He is also very informative and able to answer all my questions. He is super nice and so his the staff there. They are always so helpful when I call or when I come in for appointments. Even though I do not live or work in Brentwood anymore I still keep Dr. Ong as my doctor and make the trips from Livermore just to go to his practice. It is definitely a place that I will highly recommend to anyone and plan to take my son to when he needs his eyes checked. Thank you Dr. Ong for all your help. :-)

Dr. Ong examined my eyes two weeks ago, and I was impressed with how thorough his exam was. This was my first visit to see him. Dr. Ong seems to definitely know what he is doing, and is a friendly and knowledgeable professional. I waited until today to write my review, pending the arrival of my new glasses prescribed by Dr. Ong. After all, the end result of my exam should be a satisfactory prescription, right? I picked up my new glasses yesterday, and this prescription is PERFECT. Dr. Ong got my readings spot –on, and for once I have excellent clarity in my progressive lenses. This is about my 6^th prescription with progressive lenses and I was never all that thrilled with the reading up close part.
Thank you, Dr. Ong for the job done right the first time! See you in a year!

Excellent Customer Service! Very knowledgable and caring Doctor and Staff. Highly recommend Dr. Ong.

Short Story:
— Nice new office — beautiful and open space
— Friendly and thoughtful staff
— Staff member was great at fitting the glasses
— Dr. Ong is nice and patient (my mom says I talk too much and tells me to stop wasting the doctor’s time often, but he’s the one who asked about how we were doing!)
— Dr. Ong has high standards. He does not accept any glass lenses from the lab that are not to his exact specifications.
— Great selection of glasses has improved and there are more cool glasses this time, but really if you see anything else you like online or at another store, he can order them in for you.
Long Story:
Dr. Ong moved to a new location and their new office is really beautiful and contemporary. Even his look has been updated, maybe by his wife? :-) He looks as sharp as his new office now.
Anyhow, the new office is nice with an open seating area for selecting your glasses and for waiting, with plenty of magazines. The staff is very nice and friendly, even though they were training at least one young newbie.
Here’s an example of how nice the staff can be. I needed hot water to warm my baby’s milk bottle, but had only brought our warming container, and forgotten our Thermos. The young staff member gave me faucet hot water which wasn’t very hot. The more mature lady saw that and gave me really hot water instead from the back. She said something like, oh the young ones don’t understand yet what you need to heat a baby’s bottle. How thoughtful of her!
Dr. Ong had one particular staff member help my mother try on her selected glasses. She was really good at correcting the way my mom was putting her glasses on, which was actually wrong, and hanging low off the bridge of her nose. My mom was complaining that glasses hurt her nose if worn long and the lady understood and explained that they always switch out the nose pads with a new material (silicone?) that wouldn’t hurt like the old ones and could be adjusted to bring the glasses back up to the proper position and still provide support where she wanted. Then Dr. Ong double-​checked and marked the lens for the position of my mom’s pupils or her bifocals, I’m guessing.
After we ordered the glasses, Dr. Ong later notified me that they would take a litlle longer to come in. He didn’t like the way the lab had done the lenses, that they weren’t as he specified or something. That’s really awesome. He seems to have done that for her every time. My mom insists on seeing him because of this, because all the other glasses she’s ever gotten from other optometrists her whole life have always felt misaligned or off for some reason. I suspect that they never push back on the lab the way Dr. Ong does. He reminds me of our dentist, who always sends back the dentures for corrections. Okay, that’s my mom’s dentures — not mine.
Ok, maybe I talk too much, but it’s really not my fault that Dr. Ong is nice enough to take his time to ask how we’re doing and listen. He is partially responsible for carrying on the conversation. :-P He also answers my curious questions. Didn’t you ever wonder about those pictures he took of your eyeballs? They’ve got so many interesting veins and stuff going thru them.
Anyways, Dr. Ong is a nice dude and we never feel rushed talking to him or asking a bazilion questions, but I’ll try to keep it short the next time we see him.

I work in the ophthalmology field so I know the difference between a good experience and a bad one. The staff was very receptive from the moment I walked in the door. Not just with me but with everyone. Dr. Ong was very friendly, informative and thourough. The glasses selection was good. This would be the only thing I would like to see a little improvement on. That being said, I still found a frame I loved. The office was very clean and organized and the staff were all kind. I would highly recommend this office.

Dr. Ong and his staff provide excellent service and eye care. The staff is very friendly and helpful. They are willing to take the time to assist you.

Today I came down with the unfortunate case of pink eye. The friendly staff and Vision Optix were very helpful. I was able to get in quickly and Dr. Ong was extremely kind and eager to treat the case aggressively. Not only did he treat me onsite with initial medication but he helped me find the best generic eye drops with a coupon saving me more than $ 100 at the pharmacy (savings from coupon and finding generic brand) Not only did he make sure the pharmacy had what I needed in stock he also printed out a coupon for the product for me. I felt that Dr. Ong was looking out for my health and my bottom line. I believe and trust in Vision Optix.

I have been seeing Dr. Ong for several years now and have been happy with the quality of care I have received. It’s easy to make an appointment and I don’t usually have to wait very long before being seen. It’s also nice to have a quality appointment instead of being rushed out. Dr. Ong is knowledgeable and professional. I appreciate his willingness to answer questions too. The office staff is usually very welcoming too. The only minor draw backs may be a little disorganization of the office staff and not a huge selection of frames, but that doesn’t bother me considering the quality of my appointment. I have referred several family members who also go there now. I would definitely recommend you give them a try.

Love, love, love them! My family had been going here for about 5 years, but when my baby was just 1 year old we noticed his eye started wandering. As a parent I was so worried. I had brought my son right in and Dr Ong and he was able to check is eyes. He let me know that he was fine. He just had a lazy eye and he would need glasses.
At 18 months old we were able to get glasses for my baby and he put them right on and could see! Can you imagine an 18 month old actually leaving his glasses on because he could see. I wasn’t sure how he was going to get a prescription for a baby, but he did it. My baby is4 now. When my baby would get really upset he would occasionally get mad and throw his glasses. They fixed the lenses for free from the inevitable scratches.
They are a very honest and professional staff. They have all the designer brands you love. They accept VSP if you have insurance. I love Dr Ong and his staff at the Antioch and Brentwood locations. I highly recommend them for all your vision needs!