Rooms To Go Furniture Store – Cool Springs

We were shopping for furniture for our new house and were drawn into Rooms To Go during their Memorial Day sale. Glad we did! We found a really great couch set at a reasonable price! The employees were very helpful and friendly!

The furniture is cheap, sales people friendly and you think you’re doing great because you found something reasonably priced and looks halfway decent. Well stop yourself right there.
Getting the actual furniture is a nightmare. Enough to raise your blood pressure thru the roof. They make Comcast look like #1 in customer service in all the land.
I was told they would call 2 days in advance and give me a window of when they’d deliver. Well they didn’t call, but luckily I was at home. However, they weren’t even in a Rooms To Go truck, they were in a beat up 1990’s chevy blazer with a box strapped to the top. Of course it was pouring down rain and they tracked a big mess into my house. They took the large chair upstairs and then asked if I wanted it unwrapped. Well duh, need to make sure it looks ok. Well it was the wrong chair, wrong style, fabric and color. The guy said if I keep the chair they would deliver the correct chair sooner. Yeah right. He didn’t want to have to lug it back downstairs. I refused to accept it. I called and tried to reschedule asap and I was told it would be 2 more weeks to get the correct chair. I said no, I need it sooner. This was their error. At first they blamed it on the sales guy– that he typed in the wrong chair. Called my sales guy, nope, had image and all pulled up on his computer. They pulled the wrong chair. Sales guy said he’d talk to his manager and tried to get a sooner time. Never heard back. Called customer service several times and finally got it moved up a week, but since it’s an add on delivery, I have no time frame. Supposed to be home between 7am and 10pm. Uh ok. I asked if they could please call me with some sort of window and she said she’d request, but couldn’t guarantee. Called my sales guy back and he said he would talk to his manager and call me back. I’m starting to think this is what they tell everyone to placate them. So as I wait for (hopefully) the correct chair, I can guarantee you they will not call and probably show up at the exact time I have to step out of the house. Then I’ll have to go thru this all over again. I’m completely disappointed with their delivery and customer service set up. Oh, and picking it up is not an option. So people, you’re screwed. Sure hope I get my chair. *sigh*

I recently made a large purchase with Rooms To Go to furnish several rooms, which included TVs. I chose to make these purchases here purely for the purpose of convenience. I was under the impression that delivery charges were not an additional fee on top of the order.
After waiting a period of time to be eligible to redeem my TV gift cards, I was told there is an additional fee for delivery that is charged by Best Buy. I spoke with the Rooms To Go office manager and store manager separately about working with their vendor, Best Buy, to waive or cover these fees. Their rigid attitude and lack of concern for the satisfaction of a large recent customer, was shocking to me. I explicitly voiced the way they choose to handle this situation of delivery will determine my future business, lack of business and the feedback I give others, yet they did not care.
I appreciated my sales rep, but the lack of value their management has on customer relations will cause me to never purchase at this location again and discourage the same in all others I encounter.

As far as sales, service, and products it’s a good place to shop. But their delivery crew is the reason I’m giving rooms to go 1 star.
The two men were rude and were joking around. Their attitude was not good at all.

We all make mistakes. We lock our keys in the car, we buy air-​brushed license plates in Panama City, we attempt to do the worm at our cousin JD’s wedding, and we purchase furniture at Rooms to Go. I was called the night before the scheduled delivery and informed that the driver of the truck would call me first thing in the morning to let me know when he’d be arriving. This being a weekday, my work schedule was now turned to ruin. The driver of the truck did finally call to let me know he was in my neighborhood and wondered if I’d be home. In a wonder of serendipity, I was actually at home
The circus started immediately upon arrival of the delivery guys. It was raining as I watched out my window as the two men took off the plastic covering before taking my sofa off the truck, letting it get baptized in the cold winter rain. Then they carried it to my door, but as I opened the door to let them in, they stopped suddenly in the rain and asked me a question I was surely expecting — «Do you have a hose?» I immediately assumed he meant to wash off the strong scent of the medicinal marijuana I was smelling. But no, he said their shoes were dirty and they wanted to hose them off. Any weakling of a man would simply take off their dirty shoes, but not these fine Americans. Much like Jesus turned water into wine, these two apostles again laid own my newly baptized couch in the rain, while using my hose to turn the dirt on their shoes into mud — mud that was then tracked into my new house and onto the rug in my living room.
To add more anguish to my current state of sadness, upon finally getting the couch shoved through my door like a Japanese subway, it was (unsurprisingly at this point) wet and dirty from the grease/​grime on their hands. I was told that I needed to contact Rooms to Go if I wanted the couch replaced as they do not actually work for Rooms to Go, but are private contractors who simply own (or possibly stole) a truck and wait in line at the warehouse each morning with the hope of getting something to deliver. Many a man would demand they take back the couch, but having suffered the mind-​numbing drudgery that I hadn’t known since I was once tricked into attending a Counting Crows concert after being told we were going to a Black Crowes concert, I chose to accept my defeat and return to what was my previous life — a life that had just been destroyed enough to make myself weep like I did about halfway into watching the Crying Game in 1992.
Years ago when I was 15, I worked at my local McDonald’s. There was a 45 year old cook who saved his paychecks for six plus months to put Lamborghini style doors on his Dodge Daytona. I have always assumed that he was now buried under a concrete porch in New Jersey, but I’m now sure that he had just delivered my damaged furniture.
I called Rooms to Go and they did send somebody out two weeks later to remove the weathered sofa and replace it with a new one. This delivery guy was better, though he did christen the bathroom in my newly purchased home for 30 minutes. Props for leaving the bathroom door closed and the fan running brother.
As I write this, I am currently waiting for another Rooms to Go sub-​sub-​homeless guy contractor to deliver the second half of my furniture order. An order placed over two months ago. This delivery guy has yet to call me for today’s delivery. I’m I surprised? No. All I’m left with is the hovering cloud of glistening sadness that follows me now due to my mistake of making a purchase at Rooms to Go. One day, and that day may never come, I pray to get released from this Saudi torture device I’ve been strapped in since February.
Ease his pain. Never buy from Rooms to Go.

I bought a Sofia Vergara bedroom set. Thought it was beautiful! 3 months later when dusting I noticed a crack in the main support beam of the dresser. Upon closer inspection you can see the furniture is made of cheap fiberboard. I called Rooms to Go about the defect. They sent a tech out to look at it. He said he could have someone repair it. I said I would rather have it replaced. It’s a brand new dresser and shouldn’t have a huge crack in the support beam. Rooms to Go called me back and stated they would not replace it. So now they have scheduled a tech to come out and «repair» this main support beam. My husband and I are going to document the repair and then take our argument to RTG’s corporate HQ. If Rooms To Go won’t stand behind their furniture, I can’t stand behind RTG.

We stopped in Rooms to Go on a Sunday to look around for a new couch. Our current couch has seen it’s last butt as its sagging as much as a nineties rapper. We were looking for something that was priced around 1,000 bucks. We had been to a few of the other stores in the area. Ashley had furniture that looked on par with Rooms to Go, but the prices were a lot higher. We stopped in Sprintz & found some items we LOVED but then saw they were 4,000 bucks & more, so that was a no go.
We entered Rooms To Go & we greeted by a saleswoman who seemed like she wasn’t very happy. We told her that we were ‘just looking’ & she said okay & we were allowed to walk around the store & look. The store is pretty easy to navigate. The store is divided up kind of like in squares, with each square having a set up, whether it be a living room, bedroom, or kitchen table. We found a couple couches that we liked & they were having their «January Sale».
We didn’t purchase the couch that day because we wanted to look around a little more & see what other stores had to off. On leaving the store, we asked a salesman when the sale was over & he said «oh, I’m not sure, probably on Monday». After some googling we saw that the sale ended two weeks later than that. I guess he said that probably to try to get us to «act fast» & buy.
After looking at every furniture store in Nashville & Franklin, we decided on a leather couch that reclined. I was a little leery to buy a couch from Rooms To Go, as I’ve heard that they furniture doesn’t last, but this couch is only needed for about 5 years or so, so I’m not too worried about it lasting a long time. I’m not saying I want it to fall apart by any means, but I realize that a 1,000 dollar couch might not last as long as an american made, solid wood couch that costs 4 grand.
We came in to purchase the couch. We had read on some sites that Rooms To Go will make «deals» so we asked the salesman. We told him that we could get gift cards on discount online to buy the couch, which was true. The salesman was very nice, but told us that they «don’t discount». So we told him we’d be ordering the couch online. We ordered the couch with some gift cards from Raise dot com & saved 50 bucks.
The couch was delivered on a Thursday. We ordered the couch on a Saturday. Two days before your delivery date you get an automated call that tells you the 4 hour delivery window. Ours was 2−6pm. The two guys showed up at 4:50pm & were out at 4:55pm. They were fast but not friendly.
Overall I enjoy the couch for what we paid for it. I’ll update the review if we have any issues with it.

Our experience in the Rooms to Go store went smoothly, then the delivery happened. They contract out their deliveries & it ends up being a nightmare. The two delivery guys arrived & were friendly, but they put a huge chip in a custom door as they carried the furniture in, they chipped a dresser drawer, and didn’t assemble the bed correctly, leaving an entire pack of screws under the bed that we didn’t notice until the mattress fell through the frame.
We contacted customer service, and they spent us a claims packet for the door damage, and a new drawer for the dresser that ended up being the wrong color. Multiple calls later & we still haven’t resolved anything. I dread the delivery of the 2 back order items I’m still waiting for.
Also, they showed up in a SUV with furniture strapped to the roof, and furniture hanging out of the back. It was almost comical. I will never buy anything from them again due to this delivery experience.

There furniture is decent and the in store purchase experience is good but they contract out for delivieres and that has ruined my entire experience. 4 days after moving in to a brand new place they deliver my couch put it together in the middle of the living room where I realize they gauged my wood floors in multiple places and now they are ruined and I ask them to move the couch to the wall and they refused and left. The couch is blocking a door way and I’m still in the middle of moving in I call rooms to go and they said they can’t send someone to move the couch for 4 days… unacceptable!!! Who knows how or when they will fix my wood floors.

Who would have known that there was stylist furniture at Rooms to Go? I have been searching for the perfect sofa for months and was worried I would have to spend an arm and a leg to get exactly what I wanted — if exactly what I wanted even exists! :)
Then I remembered how comfortable a new friends sofa was when I visited their home a while back. I asked her where she got it and she advised, Rooms to Go. While I would have never really believed I’d find what I was looking for there, I found something very very close as a part of the Sofia Vergara line. On top of that, it was the most affordable sofa I had found, even next to those at Target! Plus it is much sturdier than those at Target. While the shopping experience itself was not that glamourous — I had to search for someone for 10 minutes or so to help me; I am very, very pleased with what I got for just $ 598!
On top of that they had it in stock — no 6 – 8 week waiting period that many other retailers that had something that I liked had and the delivery was same week, on time, quick and the delivery folks were nice and professional.

My wife and I went into RTG to find a new sofa for our house. When we walked in we were greeted immediately by Bobby, a very knowledgeable, genuine, down to earth salesman. He answered all our questions right away and gave us a quote to take home for the couch we picked out. When we went back a week later he remembered us and the couch we
wanted. We were in a super big rush and he helped get us out of the store quickly… AND set up Express delivery for the couch to be at our house the following day. Overall, a GREAT experience and we will be back for future purchases with Bobby.

I know it’s rooms to go I should expect crappy customer service but I really didn’t expect the time and/​or effort required to talk to anyone that can solve problems. I’m weeks into waiting for my furniture to be delivered and im still running into dead ends when I call «corporate».
Bottom line if the purchase and delivery go smooth great. If there is ANY mess up good luck trying to resolve, they could care less.
Stay away!

I am still on the never ending search for the perfect sectional for my den. I have been to this Rooms To Go twice just to look around.
When you walk in it is a little overwhelming because there are often about 10 – 15 salespeople standing right near the doorway and they look like sharks waiting to attack. I just said I was looking and they all left me alone so I guess they were more like goldfish than sharks. Heh.
The furniture is all set up in little mini-​rooms and most of it is attractive. However, why do I get the sneaking suspicion that after you have this furniture for a while that it falls apart and looks frumpy? Is it the way too reasonable to be quality price? Or all the complaints from people on the internet as well as people I know? Not sure, but I find myself wondering this every single time.
I did find the right kind of sectional so then I went and found a salesman and asked about if the chaise could go on the other side. Not reconfigurable. Ok. How are the pieces put together? He couldn’t find that they were hooked together at all. Oh ok. But if it is on carpet then it shouldn’t matter. But… shouldn’t it? Anyway, it wasn’t perfect and the microfiber looked cool but reminded me of the ones I always see for sale on Craigslist that look 20 years old when the ad says they are 6 months old. Ugh I don’t know, maybe I am too picky.
I will still continue to check it out though to get ideas and to hopefully come across that perfect item.

Not a place I would advise anyone to visit if you like to look around at several places before buying. When I tell a salesman that «we’re looking», I really do mean it. I don’t need help in the early stages of looking and I don’t need you 2 paces behind me, talking to the woman I brought with me, and repeating her first name multiple times, after I make it clear that I don’t need conversation at this point.
I know salesmen have to make a living, but you would think that they would know by now that they should Listen more than they talk and sometimes the best way to help is to introduce yourself, and then let us Look, when that’s what I tell you multiple times.
From a distance, the furniture looked fairly high quality, but when you sit in the chairs, and examine the fabric and wood, it is clear that the reason they can offer low prices is because they are selling low quality furniture. Sure, it looks trendy, but will it last? I think not.
Because of their overly agressive salesman and the not so great feeling we got when we sat on the chairs and couches, we decided to shop elsewhere. We do have a young friend who seems happy with the stuff he got there for his apartment. He was most pleased that they let him buy on credit, when, as he says, his credit score «isn’t that great». Well, if you can’t afford good furniture and you are just starting out, and are afraid to or just don’t want to buy used furniture, you might give this place a shot, especially if you are lonely and need a talky salesman to guide you through the process.

I am a very unhappy customer. We bought a couch from R2G the summer of 2011. Within 3 months, the frame split in two and the couch had to be replaced (they were very nice when they replaced it and said this sort of thing «never happened). We were told that the «Cindy Crawford» collection was nicer than the other furniture and we had picked out a very nice couch.
The NEW couch lasted about 2 — 3 months before we noticed that the couch cushions would sort of «deflate» after you sit on them for more than a few minutes. They are made of an «eco-​friendly» foam that seems to collapse once they get warm. And, then they stay flat. Basically, our couch was «worn out» about 3 months after we got it.
They sent out a tech to investigate the couch and his responses were simply amazing. He told us that the cushions were indeed flat, but we needed to have the couch restuffed — at our own expense — because this was «normal wear and tear.» Are you kidding? Three months of wear and you need to replace cushions! That is «normal?» He also said «think of it as a car — when you buy a car, use customize it. You have to do that with your couch.»
We wrote R2G about this and they said, again, there was nothing they could do, and I could appeal, but this was indeed «normal wear».
We knew that buying a couch from a lower-​end shop was not the best investment for the long term. We have a new baby and we did not want to invest thousands in a couch that the baby might stain. However, we certainly DID expect it to last more than 3 months!
RUN — do not walk — from Rooms to Go. Do not waste your money.
(And, as a note — my husband and I are both average sized, active people — it is not as if we are heavy and the couch could not take it)

I will start this by saying I have a horrible taste in my mouth right now for this company in general.
They have a great store. Great concept. Great prices. Great financing deals if you go with their card. All that is great. TOTALLY great. The salesmen totally try to charm you and at times can suffocate you. I am a picker. I walk, I look, I touch, I sample. They follow you. It gets annoying. If you tell them to leave you be, they do. I would do exactly what they do if my pay was commission like theirs. But it isn’t so back off!
We just finished our remodel. It started back last year.
In November, we painted the bedroom, hung new photos and bought what we thought was an awesome bed and mattress set. The delivery guys came, delivered the merchandise and installed it wrong. We just didn’t know it at the time. The only thing that said rooms to go about the 3 men was 1 of the trucks which was a R2G semi. Noone wore a uniform.
Flash forward to July. Our bed is making this weird noise. We have side rails that are huge. They connect to the foot board and head board. Hubs says, something is not right. We then start noticing a bubble on our mattress. I call the store. They stop me dead in my tracks during explaining my issue and inform me that they can’t help me. They are NOT customer service. I have to call a 800 number for that. Umm. Ok?
So, upon calling the 800 number I am then told a service technician is going to come out and evaluate the issues. He then tells us our bed was put together wrong. The brackets are incorrect. He takes the bed apart and put’s it back together. He had to install legs to help support the rails and fix where the rail had broke with screws. There was no offer of new rails. And when it was metioned it was ignored. He then says he’s never seen a mattress do what ours has done and tells Hubs that he is going to take pictures and see what Serta will do about it.
A few weeks later Hubs gets a call and they tell him, good news, it is a warranty issue, head to a store and pick out a new mattress. Awesome right? Wrong. We have to deal with an assistant manager who tells us «Oh yea, customer service signed off on a new mattress set, $ 755 or GREATER». What? Well, apparently because we got our mattress during a deal, they are only willing to replace it for the value we bought it at. We say ok and go look. So at the moment they have a set in the store at $ 777 which is $ 22 bucks more. We say GREAT! Then we lay on it. Umm no. So we look, and look.
Halfway through this, we get a salesman. He is quick to point out he’s here to help and he has the details of our order in his pocket which he then pulls out and says «$ 755 or GREATER» pointing out we can always spend more money.
I am beyond frustrated at this point. I don’t want him to sell me anything, I just want my broken stuff replaced with working stuff. We then can’t find anything that is within our price range. We point this out to the assistant manager who just stands there with his mouth open while listening and occasionally blinks. I have no clue if he could even process anything we were saying. The only thing he said was, we can’t have a refund, we can’t get the same bed because it is discontinued, we won’t get any kind of discount towards a new bed because it’s new and he can’t authorize anything else to help us. It has to go through the 800 number. He does offer to contact a buyer and see if our mattress is available anywhere else. He tells Hubs on Monday that he will call him TUESDAY.
Tuesday. No Call. Wednesday. No Call. Did I mention they only gave us 30 days to find something and swap it? Frustrated I call the store and ask for the assistant manager. He isn’t there. I speak to the store manager. Who totally tried to cover for the A.S.M. by saying how busy he was and yada yada yada. The bottom line is you said you would follow up and you didn’t. The S. M. basically says the same crap over. He has no control in helping customers in my position, he can’t help me, I need to call the 800 number.
So, today is Thursday. Guess what I did? I called the 800 number. Which living in CST if I want to talk to someone I either have to call at 7am or my lunch break because they have un-​convienent hours that if you work 8 – 5 you will never reach them. Hubs called first and got no where. He was told the store was responsible for giving any discounts and there was nothing they could do at their end. So I called. I got a lady who’s about as mean as me. Literally. I stated my reason for calling, she reads notes and tells me flat out that either I pay more money for a new mattress, I take a store credit or I keep what I have. No help, no options, nothing.
The bottom line is, once you pay. They don’t care if something goes wrong. They break it, you buy it and you are stuck with it. No customer service at all, no help and no remorse on their end. BUYER BEWARE!

Several years ago I bought a couch here. Today I did it again.
The selection is good, but the salespeople can be slightly high pressure, and occasionally don’t know when to get out of your face. Still, the selection is very satisfying and Rooms To Go does offer good financing if you have their credit card.
The salesman at my most recent visit was still selling me the couches after I had purchased them, which seemed to go a bit over the top.

I LOVE Rooms To Go! LOVE IT!
As I’ve mentioned in other furniture store posts, my husband and I like to grab a Starbucks and stroll through the store; collecting ideas for our home, considering pieces that would be absolutely perfect and planning current/​future redecorating plans and Rooms To Go is filled with a wide selection of affordable and quality looking pieces that allow us to do all of that.
Their sales people greet you, but aren’t pushy. They are around if you have questions but don’t come running when you linger at a piece for awhile. Best of all… they have FABULOUS sales!
The set we were looking at today was a gorgeous microfiber and leather sectional, with a large leather ottoman and the biggest & coolest matching chair that swivels and is big enough for 2! What sweetened the pot even more was that it also included a 50″ plasma TV… and it was a low $ 1999! We were sold!
Soft, supple and sturdy are all words I’d use to describe this sectional… and we’re very happy with it’s look and quality.
Rooms To Go offers financing as well (zero interest for 6 month, right now) and scheduling paying & shipping is a breeze.
Look around and then visit Rooms To Go… you’ll find something you love for less than other places.