Kroger

Ok, the folks that work at this Kroger aren’t exactly the nicest I’ve met. This morning, they had items in the «managers special» section. No prices on the items. I asked if the items were supposed to be there. The guy said «yes». I asked when they would be priced. The response was it’ll be a while. REALLY?!? A while? How about stop what you’re doing and get the price put on the items. Why are the items there to begin with? Maybe you shouldn’t have them there until you’re ready to price the items. The only thing this location has going for it is that the items are less expensive then Publix across the street. They really need a meeting about customer service.

Cashiers here have to be the most miserable people on the planet. I understand everyone has a bad day or two but it seems like every single one of these employees here hates their job. Every time I shop here I witness an issue, hear employees bad mouthing customers WHILE ASSISTING OTHER CUSTOMERS, or the food I buy is bad/​expired. Constant issues. Hire people that want to WORK not a bunch of self centered kids that want to socialize. Other Kroger’s around town are wonderful, this one is far from it.

I’ve never had any issues with this location. We used to shop here a lot when we lived in Lenox Village. This location is much nicer than the Kroger that is a few miles north. The prices are usually better here than at the Publix across the street.

This store just had a grand «re-​opening». I will say the customer service is always good here. I’m here quite often and see the same faces all the time, so it doesn’t seem like they have a high turnover. The store is always clean. You can also get up to 30 cents off per gallon of gas when you use your Kroger card, which I definitely take advantage of. I’ve also had to use their Little Clinic before on the weekend for something minor and they were great. My only complaint is sometimes it’s hard to find things in the store. They’re not the most organized. Pasta sauce is on one aisle while crushed tomatoes and everything to make your own sauce is on another. It’s a bit confusing.

You’ve got to be kidding. The rudest people I’ve ever met in customer service. The meat department is the worst. Furthermore, the staff at the front counters are the reason why I spend more money at Public across the street. This place needs a new GM.

Poor quality of produce and poor customer service. Today, I bought $ 200 in groceries and had to bag and load them myself while employees stood around talking to each other. Not a word from the cashier. To the young man working in produce, pull up your pants. To the cashiers who think that complaining about being at work is casual chat with customers… I am so sorry for patronizing your store and causing work for you. I’ve given this Kroger enough chances and will be spending my money at publix from now on.

I’ve been going to this Kroger every Friday. The store is clean, good prices, plenty of registers open & friendly/​helpful staff. My only grip (a pretty big one) is they NEVER have Milo tea w/​splenda!!! They have tons of Milo’s sweet tea, unsweetened & lemon tea but must sell out of the splenda kind as soon as it hits the shelves! If something is selling out week after week, it’s a very good indicator to ORDER MORE!!!

I have visited this location before and TWICE have I brought home meat that just smelled wrong. I had to go back today because I won a Kroger GC at work. They have a nice little organic section at this location but it must not be very popular because the items don’t seem fresh and the produce look very sad. Also after shopping at Publix for so long it seems eerie to me to walk through an entire store without acknowledgement. No one said hi to me, asked if I was finding anything, fed me pretty little samples, nothing. They pretty much ignored me so I bagged up my gift card purchase and headed home.
I will say the gas prices are fantastic!

My last review was «cleansed», when I was too nice about Gus’s Chicken. But it is the best fried chicken on the globe! But today, I may get filtered for being too negative, but I will give it a shot. I have been buying groceries at Kroger for decades in multiply states. They have good raisin bran and they also have the best popsicles –the cherry pineapple absolutely rocks! BUT, their help is some of the most unmotivated and unfriendly people that I have ever seen. Kroger is a dark place.
Today I bought some paper towel, which was nearly impossible to find. It was not with the other paper products for some reason, so I had to wander the entire store. I did find it, eventually. I bought a couple of other small items and checked out at the 15 items or less. I had 6. I gave the cashier my Kroger card – nothing happens without this «card». put the stuff on the belt and tossed on my cloth bag. I had to «make’ her say hi to me. I actually worked at getting a response, evidently they are trained to not interact with the customers!!! This is not a good way to run a business. It was just me in line.
She bagged everything in the nice little plastic bags that I hate. They are a pollution nightmare. So, I paid my bill, picked up the cloth bag still on the belt — what … I took the paper towels (2 double packs) out of its plastic sleeve of pollution and repacked everthing in the real cloth bag. Three bags versus one of mine. I like to full bags that eliminate trips and speed up the transport process.
OK, maybe I am overreacting? No, I am not. Kroger service is lousy. If you go across the street to Publix, you sometimes have to calm them down. They know how to treat the customers. They are trained, motivated, chatty, current and actually care. Plus management is always close by to help out.
Good Bye Kroger, I will not miss any of your lousy service and unfriendly staff.
I may get some popsicles next summer, but I will use the self service lane – if it is working.

The bad out way the good here. For starters, the organic veggie selection is horrible. Everything is half dead. Even the regular non organic items aren’t all that great. I always have to find stuff I missed on my list somewhere else as they never have everything I need.
The pharmacy is useless in helping you as well. Them assisting you seems too much work. Sticking with Publix.

Though we all understand that «Kroger is as Kroger does» there is no excuse for the crabby staff and disinterested employees you will encounter while shopping this store for groceries. Sure. The prices are right. The pharmacy is nice and the employees there professional. But the rest of the staff is prickly, their customer service attitude comes with the caveat «I am watching the clock because I can’t wait to punch out.» Many shopping trips I leave relieved that the cashiers didn’t punch me out too. But the easy in, easy out, make this Kroger a quick trip for the forgotten milk or a roll of toilet paper when Publix is closed. If you check out at self serve, all will be well.

I just moved to the area and haven’t been to many grocery stores, but I really do like Kroger. It’s easy to find what I need, and the people are so friendly.
The store is very clean, the prices are good and I will be going back!

Kroger… What am I gonna do with you? You tease me with a good selection, then slap me with poor service, like you don’t want me to stay.
I mean, you offer me a great selection of foods. You generally stock a deeper variety of just about everything than Publix does. You have more variety of ethnic foods and spices, for example. Publix edges you slightly in produce freshness and quality, I think. Your meat section has lots of selection, but beef steaks in particular often looked kind of picked over.
But your checkout process and staffing… I have to wait a long time to check out. You have lots of check out lanes, but you only staff one or two at a time. Even during peak, after-​work, swing-​by-​the-​sto times, you are understaffed at my expense.
And what’s with the cold demeanor of your clerks? No «hello, how are you?» No «thank you for shopping at Kroger.» No, I just get stared at, as if to say «I don’t have to speak, because I know that you can just look at the register display to see how much to pay.» Have you given up trying to train clerks to be at least cordial?
Kroger, your store is generally very clean, well lighted, and well stocked. Why do you let me down with such lack of general service?
NOTE TO KROGER CORP: Across the whole chain, you gouge me with exorbitant prices UNLESS I whore out my privacy to you (i.e., and join your «Plus» program). I really dislike that. I will pay a bit more to find a Publix, where the service is nicer and I get competitive pricing without giving up my privacy.

This Kroger has always felt backwards to me. I don’t know that I can explain it, it just does. And, there are some items that are just downright hard to find due to being placed in off the wall places.
It’s quite nice and spacious… very spacious, actually. Especially compared to the Brentwood city Kroger. And it’s decently clean, although I certainly wouldn’t eat anything that touched that floor (but hey, I wouldn’t eat off of any floor). I like that they stay open relatively late. They’ve been open anytime I’ve been.
Also, I like being able to earn a discount on gas. Every little bit helps when it costs nearly $ 100 to fill your tank! And, as Benjamin said, they tend to have the cheapest gas.
I appreciate that most of their items cost less than Publix. I think Kroger has the better bakery; Publix better seafood (I’ve always been wary of buying seafood at Kroger b/​c that department smells rank much of the time). Publix has much better produce, but neither is something great.
They do carry some items that are hard for me to find elsewhere. But, sometimes things remain on the shelf longer than they should. All in all, this Kroger is a decent option and it offers a good, more affordable, alternative to Publix.

As Travis A. stated, it’s Kroger. Nothing new about this.
This location does have a gas station where you can get a discount on gas with your Kroger discount card. You can always get $ 0.03/gallon, but depending on what you have spent at Kroger, it is possible to receive incrementally more.
It is best to find this place at a off time as it is often very busy.

It’s Kroger… not much to say. Few points:
–Usually the cheapest gas in the area.
–2 Red Boxes outside
–While not a huge fan of grocery sushi, they probably have the best and most options
–Large, open store
–Not open 24 hours… closes at midnight.
–Good healthy/​specialty food section