Brentwood Smiles Dentistry and Orthodontics

My daughter and I are new to the Brentwood area. My daughter has had some pretty miserable experiences with dentists. She has had pain for quite some time and I chose Brentwood Smiles Dentistry because they took our insurance. I’m a single mom and can hardly afford even the minimum amount I have to pay. The staff was incredible. They kept me up to date about where they were with our insurance. I can’t tell you how «cool» and awesome Dr. Sandu was. She tried everything to keep my daughter calm and in the know. She took precious time to do what she needed to do to gain her trust. She was so kind and her assistants were so patient. (i am not patient and i am not tolerant of whining and crying, so I was bothered by my daughters actions) It must be very hard to have a patient in pain but not want to do what they need to do to get her out of pain. She even went as far as to figure out what we could do financially and I’ve NEVER had a dentist do that. In the end my daughter had some work done but because of her fear Dr. Sandu didn’t want to traumatize her anymore. I am so appreciative of all the work the staff and Dr. Sandu did just to accomodate our finances and her anxiety. They also made sure we got a referral to a specialist within 48 hours of our visit with them. I wish everyone could have this kind of dental care… i mean the whole mind and body care that Dr. Sandu and the Brentwood Smiles staff give each day. I wish I had dentists like this growing up and hopefully my daughter will build a trust for them as we go for regular treatment. THANK YOU!

My first visit to Brentwood Smiles was a joy. I realized immediately that the «smiles» also refer to the expression on every employees face. Dr. Reyes and her assistant made my fear of my own dental neglect quickly fade. I was kept informed of what to expect and really felt they cared. I will be going back (with a smile). The 2 ladies at the front desk and the gentleman putting up Christmas decorations were all so nice. If you need dental work the «smiles» at Brentwood Smiles await you! Thanks Al Roessert

Fast, efficient, friendly. Great technology at this office too. Thank you for the one day crown and deep clean!

Second time they screwed up our appointments. First time there (6 months ago). they told me my appointment wasn’t for another hour – which i showed the card which had the appointment on it.-they still said i had the wrong time ?? My husbands appointment was this week. Got to the office and they told us his appointment was canceled on Friday– that they called us NOT– and that they e-​mailed us NOT– acted as though it was our fault. I told her what the hell would i be doing here if i got a message that it was canceled. Very frustrating!!! They have bad reviews on Unilocal– The only reason i go there is because they carry our insurance– I will see if they screw up my appointment at the end of the month—

Just had my first cleaning with Brentwood Smiles and I have absolutely nothing but positive things to say about them. I was helped within 15 minutes of my scheduled time and front desk staff was very friendly, as were all of the hygenists and technicians. Everyone seemed well organized and worked well with one another. Facility was clean and comfortable, and they had pretty up to date technology.
My dentist was Dr. Reyes and I love her! Very warm and down to earth, but also very knowledgeable. I was very impressed with her thorough understanding of a very rare genetic disease, one that most doctor’s haven’t even heard of. She kept me informed during the process of my cleanings and fillings, letting me know what she was doing and what her next steps were. She also continuously checked with me to make sure nothing hurt (which it didn’t, she was very gentle). I felt very comfortable with her as well as the rest of the staff.
As for cost, I have pretty good dental insurance so I can’t tell you how well they work with you in regard to financing work. However, the initial cost before insurance and what was covered was very clearly broken down for me prior to agreeing to any work being performed, and I can tell you it was a LOT less than any other dentist I’ve been to. The cost is probably low due to efficient use of staff members according to skill level and specialty.
Altogether, probably the most positive experience I’ve had going to the dentist. I will definitely be going back and made sure to schedule my husband for his cleaning while I was there.

Dentists and dental assistants are excellent. Friendly and great at explaining procedures/​options. Office personnel… not so much. They are horrible with the financial aspect, do not return calls timely or provide back documentation when requested. Been battling a $ 700 over charge for 5 months and they won’t stop auto charging my credit card even after I submitted for this in writing.

The staff is very nice, however they can’t get anything right. Six months ago we set an appointment with a appt card for May 13 at 1:30pm. I received an email reminder for a different date and time then what my card said. Called to complain and found out they double booked. Original date and time was still on their books. A week before, I received another email confirmation with the right date but a different time. Called to fix it. Show up on my correct date and time, waited for over 45 min. Asked how long the dentist was behind schedule and they looked at the appt time and said, oh, we have you down for 2:30. WTF! I have shit to do, not sit here and waste my time! Also had to fix a co-​pay problem AGAIN for the third time. Seriously, is it that hard to do a job correctly?!

I had a pretty bad experience here. The surgeon was decent, but the office personnel were terrible.
I was referred to this office for an oral surgery my regular dentist and orthodontist could not perform themselves. I was eager to schedule, and it took 6 phone calls before I could secure an appointment. The lady I spoke too kept referring me back to my dentist and orthodontist for more information, when apparently they should have had all the information the entire time. By the time I scheduled an appointment, it was months out. The lady I scheduled with scheduled me for the actual surgery but would not tell me how much it would cost. I called 4 different times as we neared closer, but they could never give me a $$ amount. When my appointment finally arrived, it was for a consultation. I had taken off the entire day from work, and I had someone else take off an entire day of work to drive me, only to sit in a chair for a consult and then to finally get a $$$ amount. I had to schedule my actual surgery 2 months down the road. The surgeon apparently only works at this location, one day a month.
When I finally came in for the surgery, the front desk couldn’t seem to figure out what I was there for, and their information differed from what the surgeon had told me. Then the girl forgot to subtract my coupon from my final amount, and wouldn’t refund me the $$, she just gave me my coupon back. Then as I am in the back, starting to get drugged up, a lady reviewing my file, finds that I was overcharged, for wrong options. They did reimburse me this portion.
I woke up in the middle of the surgery, in time to feel them stitching up my mouth.
It was a horrid experience, and I will never go back. Luckily, it looks like my mouth is healing and the extraction worked.

The receptionists forget everything. They say they will call you and never do or make an appointment for you but when the day comes they say they don’t have you in their schedule. Besides that it’s super clean and the dentists are amazing

My daughter was supposed to get her tooth pulled this morning. It was a complete waste of time. When I first got to the dentist they tell me her insurance expired on the 31^st. Then they tell me that her dentist can’t pull the tooth that an oral surgeon has to do it and the cost is $ 1235​.um yeah no thank you. I’m frustrated they didn’t call me Friday to tell me all of this, they wait til I get there this morning, really? Think it’s time to look for a new dentist. So frustrated I took the day off for nothing.

Had an awesome experience. Unfortunately I had to be seen as an emergency patient due to cracking my tooth. Nicole was able to get me in same day. The new patient registration was as simple as could be. At no point was I handed a clip board and asked to fill out anything. A couple questions and digital signatures and I was ready to go. No wait before my scheduled appointment time. I had Stacey as an RDA and Dr. Reyes for the dentist. Both were extremely friendly and easy to talk to. It’s kinda funny when your dentist can tell you the singer on TV is T.I. This office does not give off the typical outdated dental office feel. Everything is state of the art and makes going to the dentist much less anxiety ridden. Thanks ladies and I look forward to continuing my dental care with you!

Val the hygienist is simply amazing. Front staff was very professional. Nicole always goes above and beyond to make the patients feel at home. Dr. Ammsso and Dr Marasco are phenomenal as well. I will keep going to BWood smiles… plus it’s next to the taco factory! Tacos and clean teeth! What more could you ask for!

I recently went here to have my teeth cleaned. My hygienist was Kacy and she was amazing! She was very personable and very informative. She cleaned my teeth so well and was not heavy handed at all. She made sure she told me exactly what she was doing and she made good suggestions. I’m what some may call a «dental chicken» but I would return in a heart beat to have Kacy clean my teeth again. Absolutely flawless. THANKS KACY!

I would give this office zero stars if I could. The dentists/​hygienists are great but the office staff is horrible. They have no idea what they’re doing. My boyfriend has to get 2 crowns and 4 fillings which requires multiple visits and everytime we come in we’re quoted a different/​more expensive price. I’m understanding if you make a mistake but at least own up to it. Don’t accuse me of not understanding the prices that were printed out and given to us and basically accuse me of lying. Isn’t your one job to handle payments and make appointments? I don’t think asking you to actually know what you’re doing is a lot.
Today, we finally asked what would the entire total be for everything that was left to do and they told us $ 925 and that this would be the last visit. We paid it and he went in for his procedures. Well, 10 minutes later I get called up by the receptionist and as it turns out, you guessed it, another mistake was made and we owe $ 230 more and have to come back for another visit. Surprise surprise. This has been a total nightmare and all along the way, «we’re the ones in the wrong». Save yourself the headache of having to deal with the office staff. It’s not worth it! So unprofessional and uninformed. It’s sad because his dentist is so sweet and very good at what she does. I feel bad for her because she’s stuck with horrible office staff representing her.

Mixed review here for a couple reasons, we (my family and I) have been here a couple of times and so far we were treated decently apart from the up sell after the exam. Went back here today for a 3pm appointment and sat for 30 minutes (not a long time overall) without so much as a word, Don’t mind waiting but seriously a little acknowledgement would be nice. No sorry the Dr is running behind he’ll be a bit late not so much as a hang on I’ll check. Nothing. Then we got up to leave and nobody so much as blinked. I actually had to approach the desk and state we were leaving before anyone paid attention. Other people who arrived after us were shown back and we still sat. Just terrible office staff, nice friendly but really no appreciation for the customer. Won’t be back. Too many other dentists in the area.

First impression WOW! Very clean, very sharp, very inviting! The Dr’s put a lot of time and thought into putting this practice together, the only thing missing is training on customer service and the follow up with your patients. We are sad to say our experience was not the very best and were hoping for change a Dentist is someone very important to me personally, this is someone you want to refer your family your close friends too not your enemy!
The wait time in the chair is not the best, and the approach with the needle was not so caring. I really wanted to love this place really! It’s going to be hard to give this place a second chance, you really only get one chance at this I’m sorry. We will not be back but hoping on change and wishing you the very very best improvements for your practice.
This Dentist is not Big Willy approved!

Horrible experience. Always late, even if the patient arrives on time and is the first one there after lunch. Went through 9 different staff during the 1.5 hour appointment. Whatever patient signs, the documents aren’t given the patient to see beforehand. This dental office is a huge disappointment. I recommend finding someone else.

My husband, my son, & myself all had bad experiences at this office. (On seperate occassions)
We were all there for a 6 month check-​up. Our first visit to them after having to change from another office because of an insurance change. We were checked & x-​rays taken, but we were left sitting for an hour & a half in the room watching tv. My husband left unseen on his visit & I remained because when I had decided to leave the dentist came in.
The receptionist was rude when there was a mix up on my son’s insurance (do to her error, looking at old coverage) & when I tried to explain to her what the problem was she told me I needed to contact the insurance myself & straighten out the problem & hung up in my face.
We left this office. My money will not go to them.

Left me in the chair with my mouth propped open drooling on myself for an hour while the dentist took another patient.
After my hour of drooling and discomfort, the anesthesia wore off, the dentist went right back into the root canal procedure. After about 5 minutes of pain he told me he couldn’t finish the procedure and referred me to another dental office which now results in 2 more dental visits.

I was at first excited to find this dental office near my house but have learned a valuable lesson to always get a SECOND OPINION. Depending on your dental plan, it’s worthwhile to shop around for a dentist until you find one you’re comfortable with.
Dr. Babak Ariannejad is nice and calm but he can easily overwhelm you with dental jargon when trying to get you to agree to excess procedures.
The good things:
+ Very modern and bright office puts you at ease.
+ There is complimentary water and coffee for patients (a little counter-​intuitive for keeping teeth white though…)
+ Pretty simple to make appts. via phone or online
+ If you ask, they can provide you with a folder of X-​Rays (this comes in handy for second opinions!)
Why I’m not coming back:
— I was led to believe I needed extensive dental work (ceramic inlays, onlays, deep cleaning with a laser)
— Their quotes are 3x more expensive than other dentists
I expected to get a regular cleaning during my first appt, but was somehow roped into a deep cleaning with some fancy laser that cost me over $ 300 even with insurance! I decided to go to Parkway Smiles in Martinez, CA for a second opinion on the other dental work that was suggested to me. Turns out I did NOT need any inlays or overlays, only fillings done. I saved ²⁄₃ of my money by going elsewhere.
Clients beware!