KLM Movers

If I could give zero stars I would! I am beyond mad and upset with this moving company. They were suppose to show at 9am and they never showed up. Wasted time and a whole day. You guys should not even have a business if you can’t even live up to it. Terrible moving company who are lairs. Save your money and your time and don’t even bother having them come move you because chances are they won’t even show up.

I’d give a zero if I could.
Terrible company. Cheats, thieves and liars.
They will quote you one thing and when the driver shows up, they WILL charge you more. They also charge 500% for tape, boxes and plastic wrap. They will have you sign things without being able to read fully and then they will stick it to you later.
Don’t use this company!

I tend to be a very ‘fair’ person and there isn’t very often that I will go out of my way to tell of a bad experience, except… We contracted with this company to conduct our move from Washington State to Texas. The movers showed up on time, the truck and driver (owner) showed up 2 hours AFTER the house had been staged and emptied.
During the move, several items were damaged. I was able to accept this as I’m a pretty easy-​going person. What I can’t accept:
A. LACK OF COMMUNICATION: We have 2 motorcycles and a trailer which were damaged when the trailer broke along the trip. The owner stated he would see us the Monday night after the move, it wasn’t until the next Friday that we actually saw the owner and our bikes. From Monday to Friday, there was no communication from the owner to tell us what was going on.
B. LACK OF TAKING RESPONSIBILITY: I realize Crap Happens. However, instead of trying to get past it and just ‘fix it’, the owner constantly threw his staff under the bus.
C. LYING: On one occasion, he commented that the movers should have loaded one of our motorcycles different because items could fall on it — which they did. He forgot that when the motorcycle was being loaded, I was there… THE OWNER was the one who loaded the motorcycle because he was the only one there with a motorcycle endorsement.
D. LIMIT COSTS BY HAVING US REPAIR DAMAGES: Let me just say that just because I ride a motorcycle doesn’t mean I can repair broken fairings… just because I own furniture doesn’t mean I know how to sand a table top and refinish it. Sure, I can learn, but I wasn’t the one who caused the damages in the first place.
E. FAULTY EQUIPMENT: One of the less impacting factors, which may be of greater impact to another person hiring this company. Several items came out of the truck wet. We learned that the truck had several leaks which the owner has been repairing. Thankfully, we had packed our stuff in plastic totes and the only item — my LifeFitness elliptical — which came out of the truck wet, was not damaged.
F. ADD-​ON COSTS POST-​MOVE TO LOWER LIABILITY: During with a walk-​through quote conducted by the owner, confirmation emails, and even an email exchange specifically about insurance there was no mention of additional costs for insurance. Even after the move, when the mover called the owner to find out how much to collect… the owner (on speaker phone) didn’t mention an additional insurance fee. However, AFTER we submitted the estimates for the damaged goods, the owner stated that there was a $ 650 fee for the insurance which the mover should have collected and didn’t. The owner wanted to subtract it from the amount owed for the damages. We had been told in advance that there was a $ 300 deductible which we fully expected to be deducted, but nothing about a $ 650 insurance fee.
Please feel free to let me know if you think any of my comments are unreasonable or my expectations were unreasonable. And please keep in mind this is only one person’s experience from that one person’s perspective.
Thank you for taking time to view my review of this company.