Enterprise Rent-A-Car

Whenever I rent from Enterprise Bremerton they are always friendly and very accommodating. If they have a particular vehicle that I request they always make sure I can get that one. Josh is my favorite customer service rep. He is totally awesome.

Rented twice while I was on my month long vaca here in pnw.
First time was ez and like it has always been in the past with all my transactions with enterprise, that’s why I keep coming back.
However second time was a little awkward. First off I made a reservation a couple of days in advance and said I would b there at 12 to pick it up. Well train was late coming in to Tacoma and i wanted to take my daughter and grand children out to lunch b 4 we headed back to Bremerton.
I get a phone call at 1 asking if I was still renting from them. I explained what happened and that I would be there around 2:30. Employee sounded like I put her out and was not friendly at all.
Get to enterprise and guess what? My car isn’t ready. Girl waiting had tude. Said a bird sh*t on her head and proceeded to say I would have to wait for them to clean a car or I could take a dirty one w/​15% discount. I waited for clean. It took like 5 min. Then she asked for a second number in case they can’t reach me? Past enterprise rentals never asked for second number.
Went to inspect car and I was asked to look at mileage and gas level? Like i stated I have rented from enterprise may b 15x and this rental was the first time any of this happened to me. I made a reservation I wasn’t a walk in. I’m traveling trains and planes r gonna b late

Every staff member was courteous, efficient, and attentive. The Nissan Altima was in good condition and a pleasure to drive. The employees at this Enterprise Rent-​A-​Car location should be the model for all locations. If they were, I would rent Enterprise cars elsewhere. Unfortunately, in Phoenix where I often rent cars, the Enterprise staff and cars are horrible.

Enterprise is more concerned with themselves then customer satisfaction, After I made reservations to rent from enterprise and arranged to be dropped off there, waking up at 6am to be there on time to get my arrangements completed that day. I come to find out that Im not eligible to rent the vehicle I came for because its a more expensive rental then is available to me (discrimination anyone) and only a sedan would be available, which defeats the entire purpose of being there as i own a sedan, after being disappointed I’m told that its because I’m wise enough to not use a credit card, the first time in my life that has ever been used against me! I went on to talk to manager about what other options are available, assuming he cared at all about customer satisfaction and to my surprise no, enterprise could care less. I offered to pay a unreasonable deposit, give my bank card and could have another persons CC put on it but they couldn’t just drop everything to come down to enterprise and I quote «that would set off FRAUD alert»,(and i just loved being treated like some sort of criminal, dont you?) as if I’m going to give then copies of my bank and license while DEFRAUDING them! It was an insult! I wasted plenty of time at this place trying to bring them business and all I got was rude treatment and a colossal waste of my time as well as ruining my tightly timed schedule! Dont waste your time or money at Enterprise!
All I can do now is try to help prevent this from happening to others.

I’ve been renting with Enterprise for my personal & business needs. Their Management & Customer Service Agents are always professional, & friendly. I’ve rented on a long term basis for work purposes & what I like is how they take care of their customers even when your on a tight budget. When I travel, I book with Enterprise as well. No hassles at the counters, Cars always available & great CS! Kudos Ryan & Staff!

We called and ask about renting a car for starting that day. The guy informed to us that they had plenty of vehicles that we could rent starting that day. However, he was dealing with a customer and that can he call us back.
He took our phone number and after 2 hours we never heard from him. Called the them back and spoke to the same to the same guy and he said he was «sorry» he did not call back but he was «busy». Then he told me that they had no cars to rent for the day that I could rent one tomorrow at nine.
Why waste my time. If I wanted one for tomorrow I would of state I needed one starting tomorrow not today.

I don’t rent cars very often, but needed 4 Wheel Drive to get up to the mountains. I read some scary reviews from other places around Kitsap and settled on Enterprise when they were able to price match — and beat a much lower rate from Avis for 4 Wheel Drive. Ended up in a Brand New Jeep Grand Cherokee with 59 Miles on it. 59 ! It also had all the options including heated steering wheel (i didnt even know that existed, but its amazing when its 25 degrees).
The customer service was great, they even dropped me off at my house. I will definitely be back.

My husband and I got into a car accident and ended up renting here while our car was in the shop.
They were quick to pick us up from the auto shop and gave us a really nice car to drive around. All of the people were very friendly to us.
My only complaint and it’s not even that bad, is we had to trade the car in for another one and they were saying we would get a better one and a «upgrade» from the avenger we were driving.
Well, we went and they put us in a nice car, but not nearly as nice as they were promising. And that isn’t even that bad.
Overall they were really good. :)

Love, love, love Enterprise! Trent was always smiling, very helpful, quick and our car was clean and new. Thank you for a great rental car experience! We’ll be back!