Desert Sun

I really appreciate the service I get at Desert Sun in Silverdale. The beds are amazing and everyone there knows my name and treats me with respect. Some of the reviews I saw on here were a little nit picky. If you stick with them and tell them about any issues you have they will work hard to fix it. The employees who have helped me the most are Lauren, Alex and Christy (not sure of the spelling) they are all so kind and helpful and provide excellent customer service.

Why give people coupons if you have no intention of honoring them? They try to up-​sell without listening to what you want. Very frustrating transaction.

I’m not sure what’s all changed since the other reviewers, but I’ve been tanning here for the last month (groupon) and I’ve never waited for a bed, nor have I had to make an appointment. In fact, it tends to be dead quiet here, like I’m the only one person tanning on site. It’s always easy to get a parking spot, and pretty easy to walk in and get a bed right away (barring computer troubles). My only complaints are limited sunday hours (one of my rare days off), verrry limited radio stations available to listen to, and overpriced tanning lotion. Oh and the suspicious emptiness; I’m going to give beaches tanning a try for comparison. This place does have great tanning packages for black friday tho (40% off for the year) so if it’s that season, be sure you’re on their emailing list in time to see those offers.

I love this location and most of the girls that work here. they are always so inviting and smiling. they make me feel welcome and they actually remember my name and make personal conversations with me. the beds are always clean, although sometimes a face bulb might be out. Dorothy, she is amazing. she is SO nice and very easy to work with. Melissa is very sweet, always happy. there is another girl I cant remember her name but either way she is kind too. I think there is only one girl here that sometimes makes me uneasy. she’s never rude, but she doesn’t smile much and is kind of monotone so I cant always read her. I just let it slide, all in all this is the only location of desert sun I will tan at.

I have been let down over the past few years when checking in periodically for sales, specials, or prices to go down. They never do.
The girls always seem judgmental and to be the high-​maintenance type. Depending on what persona you fit into will be how they choose to respect you or answer your questions. Also depending on how busy they are.
They’re always pushing for you to get the bigger better package, buy lotions, ect.
They’re busy during the day. The beds don’t get wiped too well when this happens. When I was a member I found questionable hairs in my «clean» bed that definitely weren’t mine.
Overall, there’s a better salon down the road with great customer service that does a one time purchase point system that never expire with no sign up fee, VS Desert Sun who charges an outrageous monthly amount and a sign up fee no matter how much you can or can’t use your tans. I won’t be going here ever again!

I think this company suffers because of the poor customer service. I have tried two different locations and both times I waited a long time and the staff was rude. I even waited one time while a staff member went to smoke a cigarette. I think the beds are just mediocre. Will not return.

Desert sun is such a joke ! I wouldnt recommend this tanning salon to NO ONE ! All the girls that work there are brain dead ! Their not helpful ! And most of the time there to lazy chit chatting that they never clean the beds ! I used to go to desert sun in silverdale, but then it burnt down, my daughter tryed ending her account, and we THOUGHT it was taken care of, because that is what the desert sun employee told us ! But it wasn’t, we kept getting money with drawled from our account, for almost five months straight ! We complained every month ! And even went in to the salon and told them to deactivate the account but obviously there to dumb to figure that out ! They owe us around $ 150 dollars in tanning fees ! And they are not willing to give
Us a refund ! Do not go to desert sun !! I have many more complaints about this salon ! About there start up fees, and how your tans expire within an amount of days, and if you want to stop your account you have to do it by a certain day of the month, this salon screws you !

This place has gone WAY down hill! There are hardly ever appointments available which you must make unless you want to be turned away or wait a good hour — Oh and if you are lucky enough to get an appointment when you call ahead be prepared to wait at good 10 – 15 minutes for your bed when you come in. Some of the staff can be very rude, and are obviously overwhelmed. The medium bed I used was old and needed service — buttons missing, etc. The room was dirty, lotion on the wall, full trash can, finger prints on the bed handles, etc… Not trying to sound whiney but when I pay a good $ 50 a month to tan here, I expect it to be better than that. The silverdale Desert Sun was WAY WAY better, can’t wait for the new one to open! This place is awful!

The staff is nice and the area is very clean, I have a membership, but its really busy and the level 3 beds are always packed… I sugguest to get level two beds there is more of them and always open.

I tried this place out for 1yr to see what it was like not bad at all, friendly service, somewhat knowledgable on lotions, but seems to be students that work here…

I’ve gone here a couple of times. Since I’m already pretty tan, I like a little extra color throughout the year so I tan at least once a month if even that much.
I don’t need a package, or any extra frills so it helps that they don’t always try to oversell me.
They are super friendly on the phone and the beds are really clean. I like the facility and everything they have to offe and the staff is very knowledgeable.
The only con I have is that you have to make an appointment for the tanning beds. The other Desert Sun Tanning salons generally do not need to have reservations made.
Overall new updated beds, clean environment, and overall enjoyable tanning experience.